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The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani

This thesis reports the relationship between Emotional Intelligence (EI) and Occupational Performance (OP) of Malaysian Public Librarians (MPLibs). Public librarians are important assets since they are social agents that advocate a knowledge society development in Malaysia. As employees in service o...

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Main Author: Abdullah Sani, Mad Khir Johari
Format: Book Section
Language:English
Published: Institute of Graduate Studies, UiTM 2013
Subjects:
Malaysia
Online Access:http://ir.uitm.edu.my/id/eprint/19147/1/ABS_MAD%20KHIR%20JOHARI%20ABDULLAH%20SANI%20TDRA%20VOL%204%20IGS%2013.pdf
http://ir.uitm.edu.my/id/eprint/19147/
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spelling my.uitm.ir.191472018-06-11T06:22:34Z http://ir.uitm.edu.my/id/eprint/19147/ The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani Abdullah Sani, Mad Khir Johari Malaysia This thesis reports the relationship between Emotional Intelligence (EI) and Occupational Performance (OP) of Malaysian Public Librarians (MPLibs). Public librarians are important assets since they are social agents that advocate a knowledge society development in Malaysia. As employees in service organizations, they are expected to be highly dynamic and provide quality services. These jobs involve understanding, communicating, empathizing with and learning from other members working in the organizations. These skills require not only a high degree of intellectual ability but a high level of EI. EI, therefore, seems to be considered essential for library employees understand other people’s feelings and for them to be involved in a relationship that will facilitate successful management and performance. This research employs a sequential exploratory mixed-method through semi structured interviews followed by a survey. Phase one of the preliminary study explored the librarians’ experiences and perceptions pertaining to EI through face-to-face interviews. Fourteen senior public librarians informed this phase of the study. The qualitative data were transcribed and coded based on Predetermined Concept Choice Mapping data analysis to refine and ascertain research model, variables, hypotheses and EI dimensions. 20 EI dimensions including 2 new dimensions were found and applied by MPLibs and help develop Public Librarian Emotional Intelligence Questionnaire (PubLIBEIQ)… Institute of Graduate Studies, UiTM 2013 Book Section PeerReviewed text en http://ir.uitm.edu.my/id/eprint/19147/1/ABS_MAD%20KHIR%20JOHARI%20ABDULLAH%20SANI%20TDRA%20VOL%204%20IGS%2013.pdf Abdullah Sani, Mad Khir Johari (2013) The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 4 (4). Institute of Graduate Studies, UiTM, Shah Alam.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Malaysia
spellingShingle Malaysia
Abdullah Sani, Mad Khir Johari
The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani
description This thesis reports the relationship between Emotional Intelligence (EI) and Occupational Performance (OP) of Malaysian Public Librarians (MPLibs). Public librarians are important assets since they are social agents that advocate a knowledge society development in Malaysia. As employees in service organizations, they are expected to be highly dynamic and provide quality services. These jobs involve understanding, communicating, empathizing with and learning from other members working in the organizations. These skills require not only a high degree of intellectual ability but a high level of EI. EI, therefore, seems to be considered essential for library employees understand other people’s feelings and for them to be involved in a relationship that will facilitate successful management and performance. This research employs a sequential exploratory mixed-method through semi structured interviews followed by a survey. Phase one of the preliminary study explored the librarians’ experiences and perceptions pertaining to EI through face-to-face interviews. Fourteen senior public librarians informed this phase of the study. The qualitative data were transcribed and coded based on Predetermined Concept Choice Mapping data analysis to refine and ascertain research model, variables, hypotheses and EI dimensions. 20 EI dimensions including 2 new dimensions were found and applied by MPLibs and help develop Public Librarian Emotional Intelligence Questionnaire (PubLIBEIQ)…
format Book Section
author Abdullah Sani, Mad Khir Johari
author_facet Abdullah Sani, Mad Khir Johari
author_sort Abdullah Sani, Mad Khir Johari
title The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani
title_short The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani
title_full The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani
title_fullStr The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani
title_full_unstemmed The relationship between Emotional Intelligence and Occupational Performance among librarians in public libraries, Malaysia / Mad Khir Johari Abdullah Sani
title_sort relationship between emotional intelligence and occupational performance among librarians in public libraries, malaysia / mad khir johari abdullah sani
publisher Institute of Graduate Studies, UiTM
publishDate 2013
url http://ir.uitm.edu.my/id/eprint/19147/1/ABS_MAD%20KHIR%20JOHARI%20ABDULLAH%20SANI%20TDRA%20VOL%204%20IGS%2013.pdf
http://ir.uitm.edu.my/id/eprint/19147/
_version_ 1685649174415015936
score 13.211869

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