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The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan

The service rendered by ASNB's agent is the focus of the study. Understanding the customer satisfaction towards the function performed by ASNB;s agent and the services provided by ASNB;s agent is a critical issues for principal, agent and unit holders. The major findings of this research found...

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Main Author: Tumingan, Ezdiana Hanani
Format: Student Project
Language:English
Published: Faculty of Business and Management 2005
Subjects:
Demography. Population. Vital events
Online Access:https://ir.uitm.edu.my/id/eprint/19014/2/19014.pdf
https://ir.uitm.edu.my/id/eprint/19014/
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id my.uitm.ir.19014
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spelling my.uitm.ir.190142023-07-26T03:51:44Z https://ir.uitm.edu.my/id/eprint/19014/ The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan Tumingan, Ezdiana Hanani Demography. Population. Vital events The service rendered by ASNB's agent is the focus of the study. Understanding the customer satisfaction towards the function performed by ASNB;s agent and the services provided by ASNB;s agent is a critical issues for principal, agent and unit holders. The major findings of this research found that for the function performed by ASNB's agent, the unit holders perceived it as important function to them and ranking 1st is an ability of the agent to provide a standardized service for the unit holders. Besides that, the level of customer satisfaction results to satisfactory for all services provided by ASNB's agent. From this research, it indicates that there is a significant relationship between perceived importance of function performed by ASNB's agent and customer satisfaction. It also indicates that there is a significant relationship between selected demographic and customer satisfaction on services provided by ASNB's agent. Faculty of Business and Management 2005 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/19014/2/19014.pdf The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan. (2005) [Student Project] <http://terminalib.uitm.edu.my/19014.pdf> (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Demography. Population. Vital events
spellingShingle Demography. Population. Vital events
Tumingan, Ezdiana Hanani
The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan
description The service rendered by ASNB's agent is the focus of the study. Understanding the customer satisfaction towards the function performed by ASNB;s agent and the services provided by ASNB;s agent is a critical issues for principal, agent and unit holders. The major findings of this research found that for the function performed by ASNB's agent, the unit holders perceived it as important function to them and ranking 1st is an ability of the agent to provide a standardized service for the unit holders. Besides that, the level of customer satisfaction results to satisfactory for all services provided by ASNB's agent. From this research, it indicates that there is a significant relationship between perceived importance of function performed by ASNB's agent and customer satisfaction. It also indicates that there is a significant relationship between selected demographic and customer satisfaction on services provided by ASNB's agent.
format Student Project
author Tumingan, Ezdiana Hanani
author_facet Tumingan, Ezdiana Hanani
author_sort Tumingan, Ezdiana Hanani
title The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan
title_short The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan
title_full The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan
title_fullStr The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan
title_full_unstemmed The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan
title_sort relationships among the perceived importance of asnb's agent functions, selected demographic and customer satisfaction on services rendered by asnb's agent: maybank, taman melawati, kuala lumpur / ezdiana hanani hj tumingan
publisher Faculty of Business and Management
publishDate 2005
url https://ir.uitm.edu.my/id/eprint/19014/2/19014.pdf
https://ir.uitm.edu.my/id/eprint/19014/
_version_ 1772815486977835008
score 13.211869

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