Cover Image

The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin

This study will focus on measuring on the effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) by focusing on customer satisfaction. This study was conducted at Employees Provident Fund (EPF) Headquarter at Jalan Raja Laut, Kuala Lumpur where the focused respondent we...

Full description

Saved in:
Bibliographic Details
Main Author: Nasruddin, Saiful Bakhtiar
Format: Student Project
Language:English
Published: Faculty of Business and Management 2007
Online Access:http://ir.uitm.edu.my/id/eprint/18569/1/PPb_SAIFUL%20BAKHTIAR%20NASRUDDIN%20BM%2007_5.pdf
http://ir.uitm.edu.my/id/eprint/18569/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uitm.ir.18569
record_format eprints
spelling my.uitm.ir.185692018-01-04T06:47:36Z http://ir.uitm.edu.my/id/eprint/18569/ The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin Nasruddin, Saiful Bakhtiar This study will focus on measuring on the effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) by focusing on customer satisfaction. This study was conducted at Employees Provident Fund (EPF) Headquarter at Jalan Raja Laut, Kuala Lumpur where the focused respondent were the EPF employees itself who using Employees Provident Fund Social Security Training Institute (ESSET) facilities and services. The dependent variable for this study is customer satisfaction, while the independent variable are facilities provided, management or personnel and variety of program or courses offered by Employees Provident Fund Social Security Training Institute (ESSET). The respondents have been choosing by using Simple Random Sampling method and the random process are doing by using lottery method. This objective are regarding to facilities provided by Employees Provident Fund Social Security Training Institute (ESSET), management and personnel at Employees Provident Fund Social Security Training Institute (ESSET) and training and courses provided by Employees Provident Fund Social Security Training Institute (ESSET). For this purpose, the data that has been collected through questionnaire will be analyzed using Statistical Package for Social Science program (SPSS) to ensure analysis on data frequencies. After conducted this research, researcher found that most of the respondents are satisfied with the training, courses and all facilities provided by Employees Provident Fund Social Security Training Institute (ESSET) but the Employees Provident Fund Social Security Training Institute (ESSET) management must improve certain factors to make sure their customer satisfaction level increasing in future. Faculty of Business and Management 2007 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/18569/1/PPb_SAIFUL%20BAKHTIAR%20NASRUDDIN%20BM%2007_5.pdf Nasruddin, Saiful Bakhtiar (2007) The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
description This study will focus on measuring on the effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) by focusing on customer satisfaction. This study was conducted at Employees Provident Fund (EPF) Headquarter at Jalan Raja Laut, Kuala Lumpur where the focused respondent were the EPF employees itself who using Employees Provident Fund Social Security Training Institute (ESSET) facilities and services. The dependent variable for this study is customer satisfaction, while the independent variable are facilities provided, management or personnel and variety of program or courses offered by Employees Provident Fund Social Security Training Institute (ESSET). The respondents have been choosing by using Simple Random Sampling method and the random process are doing by using lottery method. This objective are regarding to facilities provided by Employees Provident Fund Social Security Training Institute (ESSET), management and personnel at Employees Provident Fund Social Security Training Institute (ESSET) and training and courses provided by Employees Provident Fund Social Security Training Institute (ESSET). For this purpose, the data that has been collected through questionnaire will be analyzed using Statistical Package for Social Science program (SPSS) to ensure analysis on data frequencies. After conducted this research, researcher found that most of the respondents are satisfied with the training, courses and all facilities provided by Employees Provident Fund Social Security Training Institute (ESSET) but the Employees Provident Fund Social Security Training Institute (ESSET) management must improve certain factors to make sure their customer satisfaction level increasing in future.
format Student Project
author Nasruddin, Saiful Bakhtiar
spellingShingle Nasruddin, Saiful Bakhtiar
The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin
author_facet Nasruddin, Saiful Bakhtiar
author_sort Nasruddin, Saiful Bakhtiar
title The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin
title_short The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin
title_full The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin
title_fullStr The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin
title_full_unstemmed The effectiveness of Employees Provident Fund Social Security Training Institute (ESSET) as the training centre for employees / Saiful Bakhtiar Nasruddin
title_sort effectiveness of employees provident fund social security training institute (esset) as the training centre for employees / saiful bakhtiar nasruddin
publisher Faculty of Business and Management
publishDate 2007
url http://ir.uitm.edu.my/id/eprint/18569/1/PPb_SAIFUL%20BAKHTIAR%20NASRUDDIN%20BM%2007_5.pdf
http://ir.uitm.edu.my/id/eprint/18569/
_version_ 1685649102740652032
score 13.211869

Similar Items