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Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar

The purpose of this research is to identify the most significant variable to measure the determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru. There are four independent variables to measure tenants’ satisfaction which are ambience, service performance, facilities and...

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Main Author: Jamhar, Muhamad Efendy
Format: Student Project
Language:English
Published: Faculty of Business Management 2017
Online Access:http://ir.uitm.edu.my/id/eprint/18475/2/PPb_MUHAMAD%20EFENDY%20JAMHAR%20BM%2017_5.pdf
http://ir.uitm.edu.my/id/eprint/18475/
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spelling my.uitm.ir.184752019-04-16T07:31:00Z http://ir.uitm.edu.my/id/eprint/18475/ Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar Jamhar, Muhamad Efendy The purpose of this research is to identify the most significant variable to measure the determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru. There are four independent variables to measure tenants’ satisfaction which are ambience, service performance, facilities and service quality. The research is being conducted towards tenants at Pasaraya Komuniti @Mart Kempas. The information is gathered by distribution of questionnaire to the tenants by using simple random sampling. Out of 130 tenants at Pasaraya Komuniti @Mart Kempas, only 97 questionnaires distributed and answered by the respondents. The feedbacks on the answeried questionnaires was analyzed and summarized by using the Statistical Package for Social Science (SPSS). Statistical analysis such as frequency analysis, reliability analysis, correlation analysis and multiple regressions were used. The results of the research shows that out of four independent variables, only three of the variables which are ambience, service performance and service quality are the significant while facilities are not significant towards tenant satisfaction at Pasaraya Komuniti @Mart Kempas. The findings of this study may contribute to strategic planning of the building. Several suggestions for future research are also presented in this study. Faculty of Business Management 2017 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/18475/2/PPb_MUHAMAD%20EFENDY%20JAMHAR%20BM%2017_5.pdf Jamhar, Muhamad Efendy (2017) Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
description The purpose of this research is to identify the most significant variable to measure the determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru. There are four independent variables to measure tenants’ satisfaction which are ambience, service performance, facilities and service quality. The research is being conducted towards tenants at Pasaraya Komuniti @Mart Kempas. The information is gathered by distribution of questionnaire to the tenants by using simple random sampling. Out of 130 tenants at Pasaraya Komuniti @Mart Kempas, only 97 questionnaires distributed and answered by the respondents. The feedbacks on the answeried questionnaires was analyzed and summarized by using the Statistical Package for Social Science (SPSS). Statistical analysis such as frequency analysis, reliability analysis, correlation analysis and multiple regressions were used. The results of the research shows that out of four independent variables, only three of the variables which are ambience, service performance and service quality are the significant while facilities are not significant towards tenant satisfaction at Pasaraya Komuniti @Mart Kempas. The findings of this study may contribute to strategic planning of the building. Several suggestions for future research are also presented in this study.
format Student Project
author Jamhar, Muhamad Efendy
spellingShingle Jamhar, Muhamad Efendy
Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar
author_facet Jamhar, Muhamad Efendy
author_sort Jamhar, Muhamad Efendy
title Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar
title_short Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar
title_full Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar
title_fullStr Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar
title_full_unstemmed Determinants of tenants’ satisfaction at Pasaraya Komuniti @Mart Kempas, Johor Bahru / Muhamad Efendy Jamhar
title_sort determinants of tenants’ satisfaction at pasaraya komuniti @mart kempas, johor bahru / muhamad efendy jamhar
publisher Faculty of Business Management
publishDate 2017
url http://ir.uitm.edu.my/id/eprint/18475/2/PPb_MUHAMAD%20EFENDY%20JAMHAR%20BM%2017_5.pdf
http://ir.uitm.edu.my/id/eprint/18475/
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score 13.211869

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