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ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin

This research aims is to develop the ICT Complaint Management System by applying the Shortest Job First Scheduling technique for ICT Unit in Pejabat Daerah dan Tanah Sabak Bernam. This organization provides the ICT complaint services to all staff in Pejabat Daerah dan Tanah Sabak Bernam that focus o...

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Main Author: Nordin, Norwahida
Format: Thesis
Language:English
Published: 2017
Online Access:http://ir.uitm.edu.my/id/eprint/18226/2/TD_NORWAHIDA%20NORDIN%20CS%2017_5.pdf
http://ir.uitm.edu.my/id/eprint/18226/
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spelling my.uitm.ir.182262019-02-28T01:34:39Z http://ir.uitm.edu.my/id/eprint/18226/ ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin Nordin, Norwahida This research aims is to develop the ICT Complaint Management System by applying the Shortest Job First Scheduling technique for ICT Unit in Pejabat Daerah dan Tanah Sabak Bernam. This organization provides the ICT complaint services to all staff in Pejabat Daerah dan Tanah Sabak Bernam that focus on managing all the record of complaint. In previous situations, they have difficulty to manage record of complaint. Hence, the main highlight of this research is to apply the shortest job first scheduling technique in order to solve the problem in distributing the new complaint to technician in charge. As a conclusion, all the objectives of this research are achieved. Based on the function in managing the complaint in the result was satisfying. 2017 Thesis NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/18226/2/TD_NORWAHIDA%20NORDIN%20CS%2017_5.pdf Nordin, Norwahida (2017) ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin. Degree thesis, Universiti Teknologi MARA.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
description This research aims is to develop the ICT Complaint Management System by applying the Shortest Job First Scheduling technique for ICT Unit in Pejabat Daerah dan Tanah Sabak Bernam. This organization provides the ICT complaint services to all staff in Pejabat Daerah dan Tanah Sabak Bernam that focus on managing all the record of complaint. In previous situations, they have difficulty to manage record of complaint. Hence, the main highlight of this research is to apply the shortest job first scheduling technique in order to solve the problem in distributing the new complaint to technician in charge. As a conclusion, all the objectives of this research are achieved. Based on the function in managing the complaint in the result was satisfying.
format Thesis
author Nordin, Norwahida
spellingShingle Nordin, Norwahida
ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin
author_facet Nordin, Norwahida
author_sort Nordin, Norwahida
title ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin
title_short ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin
title_full ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin
title_fullStr ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin
title_full_unstemmed ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin
title_sort ict complaint management system for pejabat daerah dan tanah sabak bernam / norwahida nordin
publishDate 2017
url http://ir.uitm.edu.my/id/eprint/18226/2/TD_NORWAHIDA%20NORDIN%20CS%2017_5.pdf
http://ir.uitm.edu.my/id/eprint/18226/
_version_ 1685649053040246784
score 13.211869

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