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Customer perception towards quality of service: a study on Ministry of International Trade And Industry (MITI) Pahang Branch / Elisa Razman

The research is entitled "Customer Perception towards Quality 6fService: A Study on Ministry Of International Trade and Industry (MITI) Pahang Branch". The four objectives of the study is to identify the perceptions of customer towards MITI Pahang services, to identify the level of service...

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Format: Student Project
Published: Faculty of Business and Management 2007
Online Access:http://ir.uitm.edu.my/id/eprint/17940/
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spelling my.uitm.ir.179402017-10-10T09:19:59Z http://ir.uitm.edu.my/id/eprint/17940/ Customer perception towards quality of service: a study on Ministry of International Trade And Industry (MITI) Pahang Branch / Elisa Razman The research is entitled "Customer Perception towards Quality 6fService: A Study on Ministry Of International Trade and Industry (MITI) Pahang Branch". The four objectives of the study is to identify the perceptions of customer towards MITI Pahang services, to identify the level of service quality of MITI Pahang, to identify the factors that influences the service quality of MITI Pahang and to provide the recommendation so that this study can be valuable to other people. The scope of this study is concentrated with the service quality of MITI. The researcher has used descriptive and hypothesis as the purpose of study. The sampling technique of this research is non-'probability sampling under convenience sampling. The numbers of sampling size is 90 respondent who are the customers that dealing with MITI Pahang Branch. At the end of the study, based from the findings, several recommendations have been made for the organization and also for future research purpose. Faculty of Business and Management 2007 Student Project NonPeerReviewed UNSPECIFIED (2007) Customer perception towards quality of service: a study on Ministry of International Trade And Industry (MITI) Pahang Branch / Elisa Razman. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
description The research is entitled "Customer Perception towards Quality 6fService: A Study on Ministry Of International Trade and Industry (MITI) Pahang Branch". The four objectives of the study is to identify the perceptions of customer towards MITI Pahang services, to identify the level of service quality of MITI Pahang, to identify the factors that influences the service quality of MITI Pahang and to provide the recommendation so that this study can be valuable to other people. The scope of this study is concentrated with the service quality of MITI. The researcher has used descriptive and hypothesis as the purpose of study. The sampling technique of this research is non-'probability sampling under convenience sampling. The numbers of sampling size is 90 respondent who are the customers that dealing with MITI Pahang Branch. At the end of the study, based from the findings, several recommendations have been made for the organization and also for future research purpose.
format Student Project
title Customer perception towards quality of service: a study on Ministry of International Trade And Industry (MITI) Pahang Branch / Elisa Razman
spellingShingle Customer perception towards quality of service: a study on Ministry of International Trade And Industry (MITI) Pahang Branch / Elisa Razman
title_short Customer perception towards quality of service: a study on Ministry of International Trade And Industry (MITI) Pahang Branch / Elisa Razman
title_full Customer perception towards quality of service: a study on Ministry of International Trade And Industry (MITI) Pahang Branch / Elisa Razman
title_fullStr Customer perception towards quality of service: a study on Ministry of International Trade And Industry (MITI) Pahang Branch / Elisa Razman
title_full_unstemmed Customer perception towards quality of service: a study on Ministry of International Trade And Industry (MITI) Pahang Branch / Elisa Razman
title_sort customer perception towards quality of service: a study on ministry of international trade and industry (miti) pahang branch / elisa razman
publisher Faculty of Business and Management
publishDate 2007
url http://ir.uitm.edu.my/id/eprint/17940/
_version_ 1685649011998982144
score 13.211869

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