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Organizational culture and work performance: a study of TMpoint organization / Ainun Fadzilah Mohamed Saaid

Organizational culture (henceforth referred to as OC) expresses to what extent the members of organization are willing to support each other and also the goals and development of their organization. Previous research has shown that OC has a considerable influence on employees' behavior and work...

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Main Author: Mohamed Saaid, Ainun Fadzilah
Format: Student Project
Language:English
Published: Faculty of Business and Management 2008
Online Access:https://ir.uitm.edu.my/id/eprint/17935/1/17935.pdf
https://ir.uitm.edu.my/id/eprint/17935/
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spelling my.uitm.ir.179352024-11-25T05:53:44Z https://ir.uitm.edu.my/id/eprint/17935/ Organizational culture and work performance: a study of TMpoint organization / Ainun Fadzilah Mohamed Saaid Mohamed Saaid, Ainun Fadzilah Organizational culture (henceforth referred to as OC) expresses to what extent the members of organization are willing to support each other and also the goals and development of their organization. Previous research has shown that OC has a considerable influence on employees' behavior and work results. The aim of the research is to explore the relationships between the OC estimations and work performance. The OC estimations involves in this study are 1) Artifacts, 2) Espoused Values and 3) Basic Assumptions. The purpose of this paper is to explore the relationship of organizational culture on work performance in telecommunication organizations, with special reference to TMpoint, a subsidiary company of Telekom Malaysia Berhad. This research is to seek information on the components of Organizational Culture using Edgar Schein's framework of organizational culture to determine whether it can be a bridge in measuring work performance. The study intends to provide a preliminary understanding on employees (Customer Service Representatives, CSR) behavior at TMpoint organizations. It attempts to relate the CSR behavior such as their appreciation on the artifacts, espoused values within the employees oneself, and their basic assumptions as an employee at TMpoint. Faculty of Business and Management 2008 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/17935/1/17935.pdf Organizational culture and work performance: a study of TMpoint organization / Ainun Fadzilah Mohamed Saaid. (2008) [Student Project] <http://terminalib.uitm.edu.my/17935.pdf> (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
description Organizational culture (henceforth referred to as OC) expresses to what extent the members of organization are willing to support each other and also the goals and development of their organization. Previous research has shown that OC has a considerable influence on employees' behavior and work results. The aim of the research is to explore the relationships between the OC estimations and work performance. The OC estimations involves in this study are 1) Artifacts, 2) Espoused Values and 3) Basic Assumptions. The purpose of this paper is to explore the relationship of organizational culture on work performance in telecommunication organizations, with special reference to TMpoint, a subsidiary company of Telekom Malaysia Berhad. This research is to seek information on the components of Organizational Culture using Edgar Schein's framework of organizational culture to determine whether it can be a bridge in measuring work performance. The study intends to provide a preliminary understanding on employees (Customer Service Representatives, CSR) behavior at TMpoint organizations. It attempts to relate the CSR behavior such as their appreciation on the artifacts, espoused values within the employees oneself, and their basic assumptions as an employee at TMpoint.
format Student Project
author Mohamed Saaid, Ainun Fadzilah
spellingShingle Mohamed Saaid, Ainun Fadzilah
Organizational culture and work performance: a study of TMpoint organization / Ainun Fadzilah Mohamed Saaid
author_facet Mohamed Saaid, Ainun Fadzilah
author_sort Mohamed Saaid, Ainun Fadzilah
title Organizational culture and work performance: a study of TMpoint organization / Ainun Fadzilah Mohamed Saaid
title_short Organizational culture and work performance: a study of TMpoint organization / Ainun Fadzilah Mohamed Saaid
title_full Organizational culture and work performance: a study of TMpoint organization / Ainun Fadzilah Mohamed Saaid
title_fullStr Organizational culture and work performance: a study of TMpoint organization / Ainun Fadzilah Mohamed Saaid
title_full_unstemmed Organizational culture and work performance: a study of TMpoint organization / Ainun Fadzilah Mohamed Saaid
title_sort organizational culture and work performance: a study of tmpoint organization / ainun fadzilah mohamed saaid
publisher Faculty of Business and Management
publishDate 2008
url https://ir.uitm.edu.my/id/eprint/17935/1/17935.pdf
https://ir.uitm.edu.my/id/eprint/17935/
_version_ 1817847149548797952
score 13.223943

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