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Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin

Hospitality and tourism in Malaysia is growing as one of the major revenue contributor to the country's economy and moving in line with vision to make Malaysia as a high-income country. Overall, this achievement was due to effective tourism activities that have been planned by Malaysia ministry...

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Main Author: Dzia-Uddin, Dziatul Nadiah
Format: Thesis
Language:English
Published: 2013
Online Access:http://ir.uitm.edu.my/id/eprint/17717/2/TM_DZIATUL%20NADIAH%20DZIA-UDDIN%20HM%2013_5.pdf
http://ir.uitm.edu.my/id/eprint/17717/
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spelling my.uitm.ir.177172019-02-27T01:24:31Z http://ir.uitm.edu.my/id/eprint/17717/ Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin Dzia-Uddin, Dziatul Nadiah Hospitality and tourism in Malaysia is growing as one of the major revenue contributor to the country's economy and moving in line with vision to make Malaysia as a high-income country. Overall, this achievement was due to effective tourism activities that have been planned by Malaysia ministry of tourism until this industry became steady. Hotel industry plays a vital role as complement to tourism as it provides accommodation to tourists. Nowadays, in an increasingly competitive global economy make hotel industry became very competitive especially in the big cities such as in Kuala Lumpur, Malaysia. In order to compete with other competitors, the hotel management needs to find ways and acts fast in order to make its hotel to be the best hotel in terms of satisfying the guests as well as the employees. One of the ways is by adopting empowerment because this approach can allow the employees to fulfill all guests’ needs and wants, and at the same time the employees will have the feeling of ownership. This study attempts to investigate the influence between psychological empowerment dimensions (meaning and self-determination) and motivation and the implication on employees job performance. The determinant of the study framework model of this study was adopted by several researchers which are Thomas and Velthouse (1990), Haozhan (2010) and Indradevi (2012). 2013 Thesis NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/17717/2/TM_DZIATUL%20NADIAH%20DZIA-UDDIN%20HM%2013_5.pdf Dzia-Uddin, Dziatul Nadiah (2013) Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin. Masters thesis, Universiti Teknologi MARA.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
description Hospitality and tourism in Malaysia is growing as one of the major revenue contributor to the country's economy and moving in line with vision to make Malaysia as a high-income country. Overall, this achievement was due to effective tourism activities that have been planned by Malaysia ministry of tourism until this industry became steady. Hotel industry plays a vital role as complement to tourism as it provides accommodation to tourists. Nowadays, in an increasingly competitive global economy make hotel industry became very competitive especially in the big cities such as in Kuala Lumpur, Malaysia. In order to compete with other competitors, the hotel management needs to find ways and acts fast in order to make its hotel to be the best hotel in terms of satisfying the guests as well as the employees. One of the ways is by adopting empowerment because this approach can allow the employees to fulfill all guests’ needs and wants, and at the same time the employees will have the feeling of ownership. This study attempts to investigate the influence between psychological empowerment dimensions (meaning and self-determination) and motivation and the implication on employees job performance. The determinant of the study framework model of this study was adopted by several researchers which are Thomas and Velthouse (1990), Haozhan (2010) and Indradevi (2012).
format Thesis
author Dzia-Uddin, Dziatul Nadiah
spellingShingle Dzia-Uddin, Dziatul Nadiah
Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin
author_facet Dzia-Uddin, Dziatul Nadiah
author_sort Dzia-Uddin, Dziatul Nadiah
title Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin
title_short Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin
title_full Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin
title_fullStr Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin
title_full_unstemmed Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin
title_sort psychological empowerment, motivation and job performance amongst 5-star hotel employees in kuala lumpur / dziatul nadiah dzia-uddin
publishDate 2013
url http://ir.uitm.edu.my/id/eprint/17717/2/TM_DZIATUL%20NADIAH%20DZIA-UDDIN%20HM%2013_5.pdf
http://ir.uitm.edu.my/id/eprint/17717/
_version_ 1685648981699330048
score 13.211869

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