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The influence of servicescape elements towards job satisfaction of employees at KSL Resort and Hotel Johor Bahru / Nurul Amalina Md Fauzi

Job satisfaction is very crucial as it effect the employees productivity and organizational’ performance as well. Job satisfaction can be influence by many factors from psychological and physical surroundings of workplace. For this study, it will be focused on servicescape elements or physical envir...

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Main Author: Md Fauzi, Nurul Amalina
Format: Student Project
Language:English
Published: Faculty of Business and Management 2017
Online Access:http://ir.uitm.edu.my/id/eprint/17290/1/PPb_NURUL%20AMALINA%20MD%20FAUZI%20BM%2017_5.pdf
http://ir.uitm.edu.my/id/eprint/17290/
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spelling my.uitm.ir.172902019-04-19T02:36:27Z http://ir.uitm.edu.my/id/eprint/17290/ The influence of servicescape elements towards job satisfaction of employees at KSL Resort and Hotel Johor Bahru / Nurul Amalina Md Fauzi Md Fauzi, Nurul Amalina Job satisfaction is very crucial as it effect the employees productivity and organizational’ performance as well. Job satisfaction can be influence by many factors from psychological and physical surroundings of workplace. For this study, it will be focused on servicescape elements or physical environments that employees experience in their workplace. The study aimed at finding the influence of servicescape elements on job satisfaction of employees at KSL Resort and Hotel Johor Bahru. Furthermore, the main objective of this study is to figure out the relationship between ambient conditions, space functionality and, sign and symbol with job satisfaction of employees at KSL Resort and Hotel Johor Bahru. Quantitative method was employed in this study. Questionnaires were distributed to respondents who are employees at KSL Resort and Johor Bahru for data collection. The overall findings of the study indicates that ambient condition and sign and symbol have a relationship with job satisfaction meanwhile space functionality has no relationship with job satisfaction. As a conclusion, some recommendations have been propose for future research in the final part of the project paper. Faculty of Business and Management 2017 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/17290/1/PPb_NURUL%20AMALINA%20MD%20FAUZI%20BM%2017_5.pdf Md Fauzi, Nurul Amalina (2017) The influence of servicescape elements towards job satisfaction of employees at KSL Resort and Hotel Johor Bahru / Nurul Amalina Md Fauzi. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
description Job satisfaction is very crucial as it effect the employees productivity and organizational’ performance as well. Job satisfaction can be influence by many factors from psychological and physical surroundings of workplace. For this study, it will be focused on servicescape elements or physical environments that employees experience in their workplace. The study aimed at finding the influence of servicescape elements on job satisfaction of employees at KSL Resort and Hotel Johor Bahru. Furthermore, the main objective of this study is to figure out the relationship between ambient conditions, space functionality and, sign and symbol with job satisfaction of employees at KSL Resort and Hotel Johor Bahru. Quantitative method was employed in this study. Questionnaires were distributed to respondents who are employees at KSL Resort and Johor Bahru for data collection. The overall findings of the study indicates that ambient condition and sign and symbol have a relationship with job satisfaction meanwhile space functionality has no relationship with job satisfaction. As a conclusion, some recommendations have been propose for future research in the final part of the project paper.
format Student Project
author Md Fauzi, Nurul Amalina
spellingShingle Md Fauzi, Nurul Amalina
The influence of servicescape elements towards job satisfaction of employees at KSL Resort and Hotel Johor Bahru / Nurul Amalina Md Fauzi
author_facet Md Fauzi, Nurul Amalina
author_sort Md Fauzi, Nurul Amalina
title The influence of servicescape elements towards job satisfaction of employees at KSL Resort and Hotel Johor Bahru / Nurul Amalina Md Fauzi
title_short The influence of servicescape elements towards job satisfaction of employees at KSL Resort and Hotel Johor Bahru / Nurul Amalina Md Fauzi
title_full The influence of servicescape elements towards job satisfaction of employees at KSL Resort and Hotel Johor Bahru / Nurul Amalina Md Fauzi
title_fullStr The influence of servicescape elements towards job satisfaction of employees at KSL Resort and Hotel Johor Bahru / Nurul Amalina Md Fauzi
title_full_unstemmed The influence of servicescape elements towards job satisfaction of employees at KSL Resort and Hotel Johor Bahru / Nurul Amalina Md Fauzi
title_sort influence of servicescape elements towards job satisfaction of employees at ksl resort and hotel johor bahru / nurul amalina md fauzi
publisher Faculty of Business and Management
publishDate 2017
url http://ir.uitm.edu.my/id/eprint/17290/1/PPb_NURUL%20AMALINA%20MD%20FAUZI%20BM%2017_5.pdf
http://ir.uitm.edu.my/id/eprint/17290/
_version_ 1685648922672889856
score 13.211869

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