Cover Image

The quality of mobile operator : students perspective / Noor Azuan Jahaya

This study was carried out to make comparison of quality among service provider and to identify factors that influence students to choose a service provider. For this purpose, questionnaires were distributed to UiTM students from faculties like Information Technology and Quantitative Science, Civ...

Full description

Saved in:
Bibliographic Details
Main Author: Jahaya, Noor Azuan
Format: Thesis
Language:English
Published: 2006
Subjects:
Electronic Computers. Computer Science
Online Access:http://ir.uitm.edu.my/id/eprint/1725/1/TD_NOOR%20AZUAN%20JAHAYA%20CS%2005_5%20P01.pdf
http://ir.uitm.edu.my/id/eprint/1725/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uitm.ir.1725
record_format eprints
spelling my.uitm.ir.17252019-07-22T03:39:49Z http://ir.uitm.edu.my/id/eprint/1725/ The quality of mobile operator : students perspective / Noor Azuan Jahaya Jahaya, Noor Azuan Electronic Computers. Computer Science This study was carried out to make comparison of quality among service provider and to identify factors that influence students to choose a service provider. For this purpose, questionnaires were distributed to UiTM students from faculties like Information Technology and Quantitative Science, Civil Engineering, Administrative Science and Policy Study, Art and Design, Sport Science and Recreation, Accountancy and Office Management to ensure that comparison of quality can be made and factors can be identify. The study was divided into two stages. The first stage was committed to collecting and analyzing data from questionnaires. The second stage, using same procedure, hypothesis were tested based on the variables in selected theoretical model. The finding show network coverage of quality of services among service provider is very important. Even though respondents are giving chance to switch to another mobile operator, most of them chose to be with the same operator. It is hard to determine which factors will strongly influence respondents in order to choose service provider. If looking at the number of respondents who chose "Strongly Agree", most of respondents chose family and fiiends. This finding confirms past research that said family and fiiends is the most influence persons in an individual life. The findings imply that lot of research need to be made among students because they are higher user of these service provider 2006 Thesis NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/1725/1/TD_NOOR%20AZUAN%20JAHAYA%20CS%2005_5%20P01.pdf Jahaya, Noor Azuan (2006) The quality of mobile operator : students perspective / Noor Azuan Jahaya. Degree thesis, Universiti Teknologi MARA.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Electronic Computers. Computer Science
spellingShingle Electronic Computers. Computer Science
Jahaya, Noor Azuan
The quality of mobile operator : students perspective / Noor Azuan Jahaya
description This study was carried out to make comparison of quality among service provider and to identify factors that influence students to choose a service provider. For this purpose, questionnaires were distributed to UiTM students from faculties like Information Technology and Quantitative Science, Civil Engineering, Administrative Science and Policy Study, Art and Design, Sport Science and Recreation, Accountancy and Office Management to ensure that comparison of quality can be made and factors can be identify. The study was divided into two stages. The first stage was committed to collecting and analyzing data from questionnaires. The second stage, using same procedure, hypothesis were tested based on the variables in selected theoretical model. The finding show network coverage of quality of services among service provider is very important. Even though respondents are giving chance to switch to another mobile operator, most of them chose to be with the same operator. It is hard to determine which factors will strongly influence respondents in order to choose service provider. If looking at the number of respondents who chose "Strongly Agree", most of respondents chose family and fiiends. This finding confirms past research that said family and fiiends is the most influence persons in an individual life. The findings imply that lot of research need to be made among students because they are higher user of these service provider
format Thesis
author Jahaya, Noor Azuan
author_facet Jahaya, Noor Azuan
author_sort Jahaya, Noor Azuan
title The quality of mobile operator : students perspective / Noor Azuan Jahaya
title_short The quality of mobile operator : students perspective / Noor Azuan Jahaya
title_full The quality of mobile operator : students perspective / Noor Azuan Jahaya
title_fullStr The quality of mobile operator : students perspective / Noor Azuan Jahaya
title_full_unstemmed The quality of mobile operator : students perspective / Noor Azuan Jahaya
title_sort quality of mobile operator : students perspective / noor azuan jahaya
publishDate 2006
url http://ir.uitm.edu.my/id/eprint/1725/1/TD_NOOR%20AZUAN%20JAHAYA%20CS%2005_5%20P01.pdf
http://ir.uitm.edu.my/id/eprint/1725/
_version_ 1685648169430417408
score 13.211869

Similar Items