Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter
This chapter illustrates the general description of this study. It started with the background of the study which expressed the SERQUAL dimensions towards passenger satisfaction. Next, the identification of research issues was organized in the problem statement. From there, the research objectives,...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Hotel and Tourism Management
2014
|
| Online Access: | http://ir.uitm.edu.my/id/eprint/17229/2/PPb_SITI%20NURFATIN%20MOHAMMAD%20FADZILAH%20HM%2014_5.pdf http://ir.uitm.edu.my/id/eprint/17229/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | This chapter illustrates the general description of this study. It started with the background of the study which expressed the SERQUAL dimensions towards passenger satisfaction. Next, the identification of research issues was organized in the problem statement. From there, the research objectives, research questions and theoretical framework were developed and presented accordingly. Lastly, the researcher discussed about the significance of the study and its contribution towards management of Malacca International Airport, academician as well as the passengers. |
|---|