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The relationship of Total Quality Management (TQM) upon employees' role conflict in Akademi Laut Malaysia (ALAM) Sdn. Bhd. / Azatulaein Jamaluddin

Total Quality Management (TQM) is process to arrangmg a constant enhancement for presentation of both manufacturing and service organization while role conflict is communal psychological stressors that have been adjusted in the early level of study that connected to work stress. The purpose of th...

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Main Author: Jamaluddin, Azatulaein
Format: Student Project
Language:English
Published: Faculty of Business and Management 2013
Online Access:http://ir.uitm.edu.my/id/eprint/16923/2/PPb_AZATULAEIN%20%20JAMALUDDIN%20BM%2013_5.pdf
http://ir.uitm.edu.my/id/eprint/16923/
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spelling my.uitm.ir.169232019-09-23T07:10:55Z http://ir.uitm.edu.my/id/eprint/16923/ The relationship of Total Quality Management (TQM) upon employees' role conflict in Akademi Laut Malaysia (ALAM) Sdn. Bhd. / Azatulaein Jamaluddin Jamaluddin, Azatulaein Total Quality Management (TQM) is process to arrangmg a constant enhancement for presentation of both manufacturing and service organization while role conflict is communal psychological stressors that have been adjusted in the early level of study that connected to work stress. The purpose of this research was to examine the relationship of TQM practices with employees' role conflict in Akademi Laut Malaysia (ALAM) Sdn. Bhd. Melaka. The scope of this research study focused on the middle and lower employees in ALAM organization. The instrument that was used to gather data is by distributing questionnaires. The questionnaires were distributed to 118 respondents at ALAM, Melaka. The findings indicated that customer focus and information analysis practices were observed to significant in order to reduce role conflict among ALAM's employees and descriptive statistic showed employees considered neutral for role conflict variables. Therefore, it was recommended that specific training must be provided, policies and procedures in organization must be standardized and good relationship with stakeholder must be maintained to make sure others TQM practice such as human resource focus, strategic planning and process management will be able to reduce role conflict among employees. Faculty of Business and Management 2013 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/16923/2/PPb_AZATULAEIN%20%20JAMALUDDIN%20BM%2013_5.pdf Jamaluddin, Azatulaein (2013) The relationship of Total Quality Management (TQM) upon employees' role conflict in Akademi Laut Malaysia (ALAM) Sdn. Bhd. / Azatulaein Jamaluddin. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
description Total Quality Management (TQM) is process to arrangmg a constant enhancement for presentation of both manufacturing and service organization while role conflict is communal psychological stressors that have been adjusted in the early level of study that connected to work stress. The purpose of this research was to examine the relationship of TQM practices with employees' role conflict in Akademi Laut Malaysia (ALAM) Sdn. Bhd. Melaka. The scope of this research study focused on the middle and lower employees in ALAM organization. The instrument that was used to gather data is by distributing questionnaires. The questionnaires were distributed to 118 respondents at ALAM, Melaka. The findings indicated that customer focus and information analysis practices were observed to significant in order to reduce role conflict among ALAM's employees and descriptive statistic showed employees considered neutral for role conflict variables. Therefore, it was recommended that specific training must be provided, policies and procedures in organization must be standardized and good relationship with stakeholder must be maintained to make sure others TQM practice such as human resource focus, strategic planning and process management will be able to reduce role conflict among employees.
format Student Project
author Jamaluddin, Azatulaein
spellingShingle Jamaluddin, Azatulaein
The relationship of Total Quality Management (TQM) upon employees' role conflict in Akademi Laut Malaysia (ALAM) Sdn. Bhd. / Azatulaein Jamaluddin
author_facet Jamaluddin, Azatulaein
author_sort Jamaluddin, Azatulaein
title The relationship of Total Quality Management (TQM) upon employees' role conflict in Akademi Laut Malaysia (ALAM) Sdn. Bhd. / Azatulaein Jamaluddin
title_short The relationship of Total Quality Management (TQM) upon employees' role conflict in Akademi Laut Malaysia (ALAM) Sdn. Bhd. / Azatulaein Jamaluddin
title_full The relationship of Total Quality Management (TQM) upon employees' role conflict in Akademi Laut Malaysia (ALAM) Sdn. Bhd. / Azatulaein Jamaluddin
title_fullStr The relationship of Total Quality Management (TQM) upon employees' role conflict in Akademi Laut Malaysia (ALAM) Sdn. Bhd. / Azatulaein Jamaluddin
title_full_unstemmed The relationship of Total Quality Management (TQM) upon employees' role conflict in Akademi Laut Malaysia (ALAM) Sdn. Bhd. / Azatulaein Jamaluddin
title_sort relationship of total quality management (tqm) upon employees' role conflict in akademi laut malaysia (alam) sdn. bhd. / azatulaein jamaluddin
publisher Faculty of Business and Management
publishDate 2013
url http://ir.uitm.edu.my/id/eprint/16923/2/PPb_AZATULAEIN%20%20JAMALUDDIN%20BM%2013_5.pdf
http://ir.uitm.edu.my/id/eprint/16923/
_version_ 1685648871090290688
score 13.211869

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