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Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah

With the escalation over environment concern, more hotels had started to engage with environmental practices. Various studies later paid their attention on the EMS implementation in the hotel settings. Despite huge emphasis made on literature pertaining the EMS, little has been known of its impacts...

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Main Author: Mohamed Abdullah, Izwan Hadi
Format: Thesis
Language:English
Published: 2013
Online Access:https://ir.uitm.edu.my/id/eprint/16679/2/TM_IZWAN%20HADI%20MOHAMED%20ABDULLAH%20HM%2013_5.pdf
https://ir.uitm.edu.my/id/eprint/16679/
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spelling my.uitm.ir.166792023-07-14T02:56:04Z https://ir.uitm.edu.my/id/eprint/16679/ Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah Mohamed Abdullah, Izwan Hadi With the escalation over environment concern, more hotels had started to engage with environmental practices. Various studies later paid their attention on the EMS implementation in the hotel settings. Despite huge emphasis made on literature pertaining the EMS, little has been known of its impacts from the perspectives of the end users. This study wants to fill this research gap. Therefore, this paper attempted to discover the EMS awareness of green customers and its relation towards intention to revisit. A total of 270 cases were gathered from three certified green hotels in Kuala Lumpur. Research findings reveal that customer’s awareness on EMS practiced by the hotel does have an impact towards their intention to revisit with full mediation effect of green satisfaction is found. New framework is proposed aligning with study result. The implication and limitation of this study are presented and discussed. 2013 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/16679/2/TM_IZWAN%20HADI%20MOHAMED%20ABDULLAH%20HM%2013_5.pdf Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah. (2013) Masters thesis, thesis, Universiti Teknologi MARA.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
description With the escalation over environment concern, more hotels had started to engage with environmental practices. Various studies later paid their attention on the EMS implementation in the hotel settings. Despite huge emphasis made on literature pertaining the EMS, little has been known of its impacts from the perspectives of the end users. This study wants to fill this research gap. Therefore, this paper attempted to discover the EMS awareness of green customers and its relation towards intention to revisit. A total of 270 cases were gathered from three certified green hotels in Kuala Lumpur. Research findings reveal that customer’s awareness on EMS practiced by the hotel does have an impact towards their intention to revisit with full mediation effect of green satisfaction is found. New framework is proposed aligning with study result. The implication and limitation of this study are presented and discussed.
format Thesis
author Mohamed Abdullah, Izwan Hadi
spellingShingle Mohamed Abdullah, Izwan Hadi
Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah
author_facet Mohamed Abdullah, Izwan Hadi
author_sort Mohamed Abdullah, Izwan Hadi
title Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah
title_short Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah
title_full Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah
title_fullStr Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah
title_full_unstemmed Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah
title_sort awareness on green hotel environmental management system (ems) practices and revisit intention / izwan hadi mohamed abdullah
publishDate 2013
url https://ir.uitm.edu.my/id/eprint/16679/2/TM_IZWAN%20HADI%20MOHAMED%20ABDULLAH%20HM%2013_5.pdf
https://ir.uitm.edu.my/id/eprint/16679/
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score 13.211869

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