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Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said

This study examines the the factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library. Reviews of the literature show that there few factors that influenced the students satisfaction towards service quality. Studies done by other reserachers were used...

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Main Authors: Mohamad Kamal, Nur Shazwani, Md Said, Syahida Azwa
Format: Student Project
Language:English
Published: Faculty of Administrative Science and Policy Studies 2014
Subjects:
Library Science. Information Science
Malaysia
Online Access:http://ir.uitm.edu.my/id/eprint/15225/1/PPb_NUR%20SHAZWANI%20MOHAMAD%20KAMAL%20AM%2014_5.pdf
http://ir.uitm.edu.my/id/eprint/15225/
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spelling my.uitm.ir.152252016-10-28T04:58:44Z http://ir.uitm.edu.my/id/eprint/15225/ Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said Mohamad Kamal, Nur Shazwani Md Said, Syahida Azwa Library Science. Information Science Malaysia This study examines the the factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library. Reviews of the literature show that there few factors that influenced the students satisfaction towards service quality. Studies done by other reserachers were used as guidelines to determine what factors that can be tested in this study, and the factors are regarding on SERVQUAL dimension (tangible, realiability, responsiveness, assurance and empathy). A questionnare survey was distributed to 357 respondents among students UiTM Melaka City Campus that get service at library. A total of 357 valid responses were obtained. Data analysis shows that significant relationship exists between five factors towards students satisfaction towards service quality at UiTM Melaka City Campus’s library. Assurance emerged as the most influential factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library. Faculty of Administrative Science and Policy Studies 2014 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/15225/1/PPb_NUR%20SHAZWANI%20MOHAMAD%20KAMAL%20AM%2014_5.pdf Mohamad Kamal, Nur Shazwani and Md Said, Syahida Azwa (2014) Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Library Science. Information Science
Malaysia
spellingShingle Library Science. Information Science
Malaysia
Mohamad Kamal, Nur Shazwani
Md Said, Syahida Azwa
Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said
description This study examines the the factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library. Reviews of the literature show that there few factors that influenced the students satisfaction towards service quality. Studies done by other reserachers were used as guidelines to determine what factors that can be tested in this study, and the factors are regarding on SERVQUAL dimension (tangible, realiability, responsiveness, assurance and empathy). A questionnare survey was distributed to 357 respondents among students UiTM Melaka City Campus that get service at library. A total of 357 valid responses were obtained. Data analysis shows that significant relationship exists between five factors towards students satisfaction towards service quality at UiTM Melaka City Campus’s library. Assurance emerged as the most influential factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library.
format Student Project
author Mohamad Kamal, Nur Shazwani
Md Said, Syahida Azwa
author_facet Mohamad Kamal, Nur Shazwani
Md Said, Syahida Azwa
author_sort Mohamad Kamal, Nur Shazwani
title Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said
title_short Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said
title_full Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said
title_fullStr Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said
title_full_unstemmed Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said
title_sort students’ satisfaction towards service quality at uitm melaka city campus’s library / nur shazwani mohamad kamal and syahida azwa md said
publisher Faculty of Administrative Science and Policy Studies
publishDate 2014
url http://ir.uitm.edu.my/id/eprint/15225/1/PPb_NUR%20SHAZWANI%20MOHAMAD%20KAMAL%20AM%2014_5.pdf
http://ir.uitm.edu.my/id/eprint/15225/
_version_ 1685648630433710080
score 13.211869

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