Staff View: The relationship between technological changes and computer anxiety among employees in banking sectors / Maimunah Mohd Shah

The relationship between technological changes and computer anxiety among employees in banking sectors / Maimunah Mohd Shah

The growing role of computers and technology in the workplace has changed the office landscape dramatically and necessitated employees to be competent and knowledgeable in order to manage computers effectively. Nevertheless, this adaptation to technology creates anxiety prompting much research in th...

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Main Author:	Mohd Shah, Maimunah
Format:	Thesis
Language:	English
Published:	2013
Subjects:	Computer networks. Electronic information resources . Including the Internet Electronic Computers. Computer Science
Online Access:	https://ir.uitm.edu.my/id/eprint/15186/1/TP_MAIMUNAH%20MOHD%20SHAH%20BM%2013_5.pdf https://ir.uitm.edu.my/id/eprint/15186/
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id	my.uitm.ir.15186
record_format	eprints
spelling	my.uitm.ir.151862022-04-20T05:35:50Z https://ir.uitm.edu.my/id/eprint/15186/ The relationship between technological changes and computer anxiety among employees in banking sectors / Maimunah Mohd Shah Mohd Shah, Maimunah Computer networks. Electronic information resources . Including the Internet Electronic Computers. Computer Science The growing role of computers and technology in the workplace has changed the office landscape dramatically and necessitated employees to be competent and knowledgeable in order to manage computers effectively. Nevertheless, this adaptation to technology creates anxiety prompting much research in the area particularly focusing on schools, universities and younger or elderly adults. Research into computer anxiety experienced in commercial organisations has been much neglected. This study fills this gap by examining and determining the level of computer anxiety, attitude towards computers and technology acceptance among employees in commercial banks. Survey data gathered from 377 employees in various commercial banks in Kuala Lumpur was used to compare relationships between the stated variables and to assess if demographic characteristics like gender and job category played a moderating role in such relationships. Results show that the Cronbach’s Alpha scores for all the variables were valid and acceptable. T-tests and Anova tests were conducted on computer anxiety and demographic profile of the respondents showed there are differences among the items tested. Analysis of correlations revealed significant negative relationships between computer anxiety and technology acceptance, computer skills, computer knowledge, computer applications and attitude towards computers. The multiple regressions analysis indicates that the most efficient model for explaining computer anxiety was computer skills, technology acceptance and computer knowledge. The research contributes to better understanding of bank employees’ anxiety and resistance to technology. This holds practical and managerial implications. To reap benefits from technological implementation at the workplace, practitioners must ensure that such implementations are well understood and that unskilled staff are trained and given greater management and technical support. 2013 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/15186/1/TP_MAIMUNAH%20MOHD%20SHAH%20BM%2013_5.pdf (2013) The relationship between technological changes and computer anxiety among employees in banking sectors / Maimunah Mohd Shah. PhD thesis, thesis, Universiti Teknologi MARA.
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Computer networks. Electronic information resources . Including the Internet Electronic Computers. Computer Science
spellingShingle	Computer networks. Electronic information resources . Including the Internet Electronic Computers. Computer Science Mohd Shah, Maimunah The relationship between technological changes and computer anxiety among employees in banking sectors / Maimunah Mohd Shah
description	The growing role of computers and technology in the workplace has changed the office landscape dramatically and necessitated employees to be competent and knowledgeable in order to manage computers effectively. Nevertheless, this adaptation to technology creates anxiety prompting much research in the area particularly focusing on schools, universities and younger or elderly adults. Research into computer anxiety experienced in commercial organisations has been much neglected. This study fills this gap by examining and determining the level of computer anxiety, attitude towards computers and technology acceptance among employees in commercial banks. Survey data gathered from 377 employees in various commercial banks in Kuala Lumpur was used to compare relationships between the stated variables and to assess if demographic characteristics like gender and job category played a moderating role in such relationships. Results show that the Cronbach’s Alpha scores for all the variables were valid and acceptable. T-tests and Anova tests were conducted on computer anxiety and demographic profile of the respondents showed there are differences among the items tested. Analysis of correlations revealed significant negative relationships between computer anxiety and technology acceptance, computer skills, computer knowledge, computer applications and attitude towards computers. The multiple regressions analysis indicates that the most efficient model for explaining computer anxiety was computer skills, technology acceptance and computer knowledge. The research contributes to better understanding of bank employees’ anxiety and resistance to technology. This holds practical and managerial implications. To reap benefits from technological implementation at the workplace, practitioners must ensure that such implementations are well understood and that unskilled staff are trained and given greater management and technical support.
format	Thesis
author	Mohd Shah, Maimunah
author_facet	Mohd Shah, Maimunah
author_sort	Mohd Shah, Maimunah
title	The relationship between technological changes and computer anxiety among employees in banking sectors / Maimunah Mohd Shah
title_short	The relationship between technological changes and computer anxiety among employees in banking sectors / Maimunah Mohd Shah
title_full	The relationship between technological changes and computer anxiety among employees in banking sectors / Maimunah Mohd Shah
title_fullStr	The relationship between technological changes and computer anxiety among employees in banking sectors / Maimunah Mohd Shah
title_full_unstemmed	The relationship between technological changes and computer anxiety among employees in banking sectors / Maimunah Mohd Shah
title_sort	relationship between technological changes and computer anxiety among employees in banking sectors / maimunah mohd shah
publishDate	2013
url	https://ir.uitm.edu.my/id/eprint/15186/1/TP_MAIMUNAH%20MOHD%20SHAH%20BM%2013_5.pdf https://ir.uitm.edu.my/id/eprint/15186/
_version_	1731229029144461312
score	13.211869

The relationship between technological changes and computer anxiety among employees in banking sectors / Maimunah Mohd Shah

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