Cover Image

Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa

The study on leadership in higher educational institutions has been mentioned as problematic due to the internal conflicts occurred among staffs, the indistinguishable goals and other propertied of the institutions. The success of an organization is based on the capability of the academic leaders as...

Full description

Saved in:
Bibliographic Details
Main Author: Mustafa, Siti Maisara Unaizah
Format: Thesis
Language:English
Published: 2014
Subjects:
Administrative personnel
Private school education
Online Access:https://ir.uitm.edu.my/id/eprint/14920/1/TM_SITI%20MAISARA%20INAUZAH%20MUSTAFA%20ED%2014_5.PDF
https://ir.uitm.edu.my/id/eprint/14920/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uitm.ir.14920
record_format eprints
spelling my.uitm.ir.149202022-03-11T08:00:13Z https://ir.uitm.edu.my/id/eprint/14920/ Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa Mustafa, Siti Maisara Unaizah Administrative personnel Private school education The study on leadership in higher educational institutions has been mentioned as problematic due to the internal conflicts occurred among staffs, the indistinguishable goals and other propertied of the institutions. The success of an organization is based on the capability of the academic leaders as well as the top management in the institutions to solve problems and as well as to develop strategic planning with the participations of all contributors. The main objective of this study was to examine the impact of the leadership behavior and organizational commitment perceived by staff towards the service quality of a private higher educational institution in Cyberjaya. Finding showed that the perceived leadership behaviour and organizational commitment by staff have moderate impact towards the service quality of a private higher educational institution in Cyberjaya. The top management should utilize different leadership behaviours depending on the surroundings. The top management should create a positive working environment within the organization to enhance staffs’ organizational commitment. This study contributes to the understanding on the influence of perceived leadership behaviour and organizational commitment of staff towards the service quality of private higher educational institutions. 2014 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/14920/1/TM_SITI%20MAISARA%20INAUZAH%20MUSTAFA%20ED%2014_5.PDF ID14920 Mustafa, Siti Maisara Unaizah (2014) Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa. Masters thesis, thesis, Universiti Teknologi MARA.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Administrative personnel
Private school education
spellingShingle Administrative personnel
Private school education
Mustafa, Siti Maisara Unaizah
Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa
description The study on leadership in higher educational institutions has been mentioned as problematic due to the internal conflicts occurred among staffs, the indistinguishable goals and other propertied of the institutions. The success of an organization is based on the capability of the academic leaders as well as the top management in the institutions to solve problems and as well as to develop strategic planning with the participations of all contributors. The main objective of this study was to examine the impact of the leadership behavior and organizational commitment perceived by staff towards the service quality of a private higher educational institution in Cyberjaya. Finding showed that the perceived leadership behaviour and organizational commitment by staff have moderate impact towards the service quality of a private higher educational institution in Cyberjaya. The top management should utilize different leadership behaviours depending on the surroundings. The top management should create a positive working environment within the organization to enhance staffs’ organizational commitment. This study contributes to the understanding on the influence of perceived leadership behaviour and organizational commitment of staff towards the service quality of private higher educational institutions.
format Thesis
author Mustafa, Siti Maisara Unaizah
author_facet Mustafa, Siti Maisara Unaizah
author_sort Mustafa, Siti Maisara Unaizah
title Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa
title_short Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa
title_full Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa
title_fullStr Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa
title_full_unstemmed Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa
title_sort leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in cyberjaya / siti maisara unaizah mustafa
publishDate 2014
url https://ir.uitm.edu.my/id/eprint/14920/1/TM_SITI%20MAISARA%20INAUZAH%20MUSTAFA%20ED%2014_5.PDF
https://ir.uitm.edu.my/id/eprint/14920/
_version_ 1728054695505690624
score 13.211869

Similar Items