Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak
Do you remember how the first time you visit the library? Do you recall how you adapt with the new ambience while looking for the information you need? How do you react and cope with all the services and facilities serve in the library? Do you aware that library patron's behavior can affect t...
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| Language: | English |
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Faculty of Information Management
2015
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| Online Access: | http://ir.uitm.edu.my/id/eprint/14413/1/AJ_NUR%20ALIAH%20ZAINAL%20FIMC%2015.pdf http://ir.uitm.edu.my/id/eprint/14413/ |
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my.uitm.ir.144132016-08-16T08:44:26Z http://ir.uitm.edu.my/id/eprint/14413/ Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak Zainal, Nur Aliah Jailani, Nur Athirah Hanani Abdul Razak, Noor Farahain Library administration Malaysia Do you remember how the first time you visit the library? Do you recall how you adapt with the new ambience while looking for the information you need? How do you react and cope with all the services and facilities serve in the library? Do you aware that library patron's behavior can affect the librarian to achieve the library's objectives? Based on Jordan P. (1974) , the librarians need to achieve specific objectives but the behavior of the library user's and staffs become the barrier to fulfill the objectives. The research or investigation of patron's behavior cannot be done by observations alone. As an example, the assumptions of a boy is sleeping is not true for a boy who is thinking hard for his problem. It may look simple but sometimes it can be more complicated. The user and patron are the essential element of the library and the librarian should be empathetic and understand their users and have to control many types of user's. However, some of the users have some problems regarding their attitude and it becomes some sort of challenges for the librarians to handle it. Faculty of Information Management 2015 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/14413/1/AJ_NUR%20ALIAH%20ZAINAL%20FIMC%2015.pdf Zainal, Nur Aliah and Jailani, Nur Athirah Hanani and Abdul Razak, Noor Farahain (2015) Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak. FIM COMMUNICATION, 2 (2). pp. 7-9. ISSN 2289-9103 |
| institution |
Universiti Teknologi Mara |
| building |
Tun Abdul Razak Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Teknologi Mara |
| content_source |
UiTM Institutional Repository |
| url_provider |
http://ir.uitm.edu.my/ |
| language |
English |
| topic |
Library administration Malaysia |
| spellingShingle |
Library administration Malaysia Zainal, Nur Aliah Jailani, Nur Athirah Hanani Abdul Razak, Noor Farahain Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak |
| description |
Do you remember how the first time you visit the library?
Do you recall how you adapt with the new ambience while looking for the information you need? How do you react and cope with all the services and facilities serve in the library? Do you aware that library patron's behavior can
affect the librarian to achieve the library's objectives?
Based on Jordan P. (1974) , the librarians need to achieve specific objectives but the behavior of the library user's and staffs become the barrier to fulfill the objectives. The research or investigation of patron's behavior cannot be done by observations alone. As an example, the assumptions of a boy is sleeping is not true for a boy who is thinking hard for his problem. It may look simple but sometimes it can be more complicated. The user and patron are the essential element of the library and the librarian should be empathetic and understand their users and have to control many types of user's. However, some
of the users have some problems regarding their attitude and it becomes some sort of challenges for the librarians to handle it. |
| format |
Article |
| author |
Zainal, Nur Aliah Jailani, Nur Athirah Hanani Abdul Razak, Noor Farahain |
| author_facet |
Zainal, Nur Aliah Jailani, Nur Athirah Hanani Abdul Razak, Noor Farahain |
| author_sort |
Zainal, Nur Aliah |
| title |
Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak |
| title_short |
Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak |
| title_full |
Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak |
| title_fullStr |
Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak |
| title_full_unstemmed |
Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak |
| title_sort |
library’s patron behaviour: how library staffs cope with it? / nur aliah zainal, nur athirah hanani jailani and noor farahain abdul razak |
| publisher |
Faculty of Information Management |
| publishDate |
2015 |
| url |
http://ir.uitm.edu.my/id/eprint/14413/1/AJ_NUR%20ALIAH%20ZAINAL%20FIMC%2015.pdf http://ir.uitm.edu.my/id/eprint/14413/ |
| _version_ |
1685648515359834112 |
| score |
13.211869 |