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The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]

In this information age, Knowledge Management (KM) and Customer Knowledge Management (CKM) have become the main competitive strategies of the organization to improve the organizational performance. This paper discusses the role of Knowledge Management and Customer Knowledge Management implementatio...

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Main Authors: Mohd Zahari, Ahmad Suffian, Abdul Rahman, Baharom, Othman, Abdul Kadir, Raja Baniamin, Raja Mariam
Format: Article
Language:English
Published: Faculty of Information Management 2014
Subjects:
Knowledge management. Organizational learning
Organizational effectiveness. Performance measurement
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Online Access:http://ir.uitm.edu.my/id/eprint/13852/1/AJ_AHMAD%20SUFFIAN%20MOHD%20ZAHARI%20JIKM%2014.pdf
http://ir.uitm.edu.my/id/eprint/13852/
https://ijikm.uitm.edu.my/
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id my.uitm.ir.13852
record_format eprints
spelling my.uitm.ir.138522016-07-25T06:18:54Z http://ir.uitm.edu.my/id/eprint/13852/ The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.] Mohd Zahari, Ahmad Suffian Abdul Rahman, Baharom Othman, Abdul Kadir Raja Baniamin, Raja Mariam Knowledge management. Organizational learning Organizational effectiveness. Performance measurement Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling In this information age, Knowledge Management (KM) and Customer Knowledge Management (CKM) have become the main competitive strategies of the organization to improve the organizational performance. This paper discusses the role of Knowledge Management and Customer Knowledge Management implementation in improving organizational performance. Moreover, the paper also highlights the concept of Knowledge Management, Customer Knowledge Management and the related issues pertaining to this concept. This paper also traces the interactive processes between Knowledge, Knowledge Management practices and Customer Knowledge Management within the organization. Based on the discussion, it can be concluded that the implementation of Knowledge Management and Customer Knowledge Management in the organization can play a leading role in improving the organizational performance. Faculty of Information Management 2014 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/13852/1/AJ_AHMAD%20SUFFIAN%20MOHD%20ZAHARI%20JIKM%2014.pdf Mohd Zahari, Ahmad Suffian and Abdul Rahman, Baharom and Othman, Abdul Kadir and Raja Baniamin, Raja Mariam (2014) The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]. Journal of Information and Knowledge Management (JIKM), 4 (1). pp. 151-170. ISSN ISSN:2231-8836 ; E-ISSN:2289-5337 https://ijikm.uitm.edu.my/
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Knowledge management. Organizational learning
Organizational effectiveness. Performance measurement
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
spellingShingle Knowledge management. Organizational learning
Organizational effectiveness. Performance measurement
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Mohd Zahari, Ahmad Suffian
Abdul Rahman, Baharom
Othman, Abdul Kadir
Raja Baniamin, Raja Mariam
The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]
description In this information age, Knowledge Management (KM) and Customer Knowledge Management (CKM) have become the main competitive strategies of the organization to improve the organizational performance. This paper discusses the role of Knowledge Management and Customer Knowledge Management implementation in improving organizational performance. Moreover, the paper also highlights the concept of Knowledge Management, Customer Knowledge Management and the related issues pertaining to this concept. This paper also traces the interactive processes between Knowledge, Knowledge Management practices and Customer Knowledge Management within the organization. Based on the discussion, it can be concluded that the implementation of Knowledge Management and Customer Knowledge Management in the organization can play a leading role in improving the organizational performance.
format Article
author Mohd Zahari, Ahmad Suffian
Abdul Rahman, Baharom
Othman, Abdul Kadir
Raja Baniamin, Raja Mariam
author_facet Mohd Zahari, Ahmad Suffian
Abdul Rahman, Baharom
Othman, Abdul Kadir
Raja Baniamin, Raja Mariam
author_sort Mohd Zahari, Ahmad Suffian
title The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]
title_short The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]
title_full The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]
title_fullStr The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]
title_full_unstemmed The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]
title_sort role of customer knowledge management towards organizational performance / ahmad suffian mohd zahari … [et al.]
publisher Faculty of Information Management
publishDate 2014
url http://ir.uitm.edu.my/id/eprint/13852/1/AJ_AHMAD%20SUFFIAN%20MOHD%20ZAHARI%20JIKM%2014.pdf
http://ir.uitm.edu.my/id/eprint/13852/
https://ijikm.uitm.edu.my/
_version_ 1685648440738971648
score 13.211869

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