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Corporate social responsibility (CSR) disclosure and corporate reputation of Malaysian Bank: adapting the Bursa Malaysia’s framework / Nurul Hidayana Mohd Noor, Talya Mohd Fazillah and Noorabiatul Auji Jamaludin

Corporate social responsibility (CSR) means the obligation of the management of an organization to make decisions and take actions that will help the welfare and good of society and the organization itself. CSR is a commitment to improving people's well-being and the organization's image....

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Main Authors: Mohd Noor, Nurul Hidayana, Mohd Fazillah, Talya, Jamaludin, Noorabiatul Auji
Format: Article
Language:English
Published: UiTM Cawangan Johor 2023
Subjects:
Malaysia
Marketing
Online Access:https://ir.uitm.edu.my/id/eprint/110201/1/110201.pdf
https://ir.uitm.edu.my/id/eprint/110201/
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spelling my.uitm.ir.1102012025-02-25T07:51:07Z https://ir.uitm.edu.my/id/eprint/110201/ Corporate social responsibility (CSR) disclosure and corporate reputation of Malaysian Bank: adapting the Bursa Malaysia’s framework / Nurul Hidayana Mohd Noor, Talya Mohd Fazillah and Noorabiatul Auji Jamaludin iij Mohd Noor, Nurul Hidayana Mohd Fazillah, Talya Jamaludin, Noorabiatul Auji Malaysia Marketing Malaysia Corporate social responsibility (CSR) means the obligation of the management of an organization to make decisions and take actions that will help the welfare and good of society and the organization itself. CSR is a commitment to improving people's well-being and the organization's image. Bursa Malaysia has developed a CSR framework as a guideline for publicly listed companies. The framework focuses on four dimensions: environment, community, marketplace, and workplace. Based on the framework, this study formulates several hypotheses to examine the relationship between CSR components and corporate reputation. Moreover, this study also aims to identify the most potent predictor that affects the corporate reputation of Malaysian banks. This study employed a cross sectional design, and 300 respondents of Malaysian bank customers in the Klang Valley were selected as a sample study. Data were collected using a questionnaire approach, and Pearson's correlation and regression analysis were used to understand the relationship between the dependent and independent variables. The results obtained from this study initiate significant and positive correlations between community disclosure, environmental disclosure, marketplace disclosure, and workplace disclosure towards the corporate reputation of Malaysian banks. The most substantial independent variable that influences corporate reputation is the workplace. In conclusion, the findings are validated, and research and managerial implications are drawn accordingly. Keywords: Bursa CSR Framework, corporate reputation, corporate social responsibility (CSR), Malaysian banking customer UiTM Cawangan Johor 2023 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/110201/1/110201.pdf Corporate social responsibility (CSR) disclosure and corporate reputation of Malaysian Bank: adapting the Bursa Malaysia’s framework / Nurul Hidayana Mohd Noor, Talya Mohd Fazillah and Noorabiatul Auji Jamaludin. (2023) Insight Journal (IJ) <https://ir.uitm.edu.my/view/publication/Insight_Journal_=28IJ=29/>, 10. pp. 298-311. ISSN 2600-8564
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Malaysia
Marketing
Malaysia
spellingShingle Malaysia
Marketing
Malaysia
Mohd Noor, Nurul Hidayana
Mohd Fazillah, Talya
Jamaludin, Noorabiatul Auji
Corporate social responsibility (CSR) disclosure and corporate reputation of Malaysian Bank: adapting the Bursa Malaysia’s framework / Nurul Hidayana Mohd Noor, Talya Mohd Fazillah and Noorabiatul Auji Jamaludin
description Corporate social responsibility (CSR) means the obligation of the management of an organization to make decisions and take actions that will help the welfare and good of society and the organization itself. CSR is a commitment to improving people's well-being and the organization's image. Bursa Malaysia has developed a CSR framework as a guideline for publicly listed companies. The framework focuses on four dimensions: environment, community, marketplace, and workplace. Based on the framework, this study formulates several hypotheses to examine the relationship between CSR components and corporate reputation. Moreover, this study also aims to identify the most potent predictor that affects the corporate reputation of Malaysian banks. This study employed a cross sectional design, and 300 respondents of Malaysian bank customers in the Klang Valley were selected as a sample study. Data were collected using a questionnaire approach, and Pearson's correlation and regression analysis were used to understand the relationship between the dependent and independent variables. The results obtained from this study initiate significant and positive correlations between community disclosure, environmental disclosure, marketplace disclosure, and workplace disclosure towards the corporate reputation of Malaysian banks. The most substantial independent variable that influences corporate reputation is the workplace. In conclusion, the findings are validated, and research and managerial implications are drawn accordingly. Keywords: Bursa CSR Framework, corporate reputation, corporate social responsibility (CSR), Malaysian banking customer
format Article
author Mohd Noor, Nurul Hidayana
Mohd Fazillah, Talya
Jamaludin, Noorabiatul Auji
author_facet Mohd Noor, Nurul Hidayana
Mohd Fazillah, Talya
Jamaludin, Noorabiatul Auji
author_sort Mohd Noor, Nurul Hidayana
title Corporate social responsibility (CSR) disclosure and corporate reputation of Malaysian Bank: adapting the Bursa Malaysia’s framework / Nurul Hidayana Mohd Noor, Talya Mohd Fazillah and Noorabiatul Auji Jamaludin
title_short Corporate social responsibility (CSR) disclosure and corporate reputation of Malaysian Bank: adapting the Bursa Malaysia’s framework / Nurul Hidayana Mohd Noor, Talya Mohd Fazillah and Noorabiatul Auji Jamaludin
title_full Corporate social responsibility (CSR) disclosure and corporate reputation of Malaysian Bank: adapting the Bursa Malaysia’s framework / Nurul Hidayana Mohd Noor, Talya Mohd Fazillah and Noorabiatul Auji Jamaludin
title_fullStr Corporate social responsibility (CSR) disclosure and corporate reputation of Malaysian Bank: adapting the Bursa Malaysia’s framework / Nurul Hidayana Mohd Noor, Talya Mohd Fazillah and Noorabiatul Auji Jamaludin
title_full_unstemmed Corporate social responsibility (CSR) disclosure and corporate reputation of Malaysian Bank: adapting the Bursa Malaysia’s framework / Nurul Hidayana Mohd Noor, Talya Mohd Fazillah and Noorabiatul Auji Jamaludin
title_sort corporate social responsibility (csr) disclosure and corporate reputation of malaysian bank: adapting the bursa malaysia’s framework / nurul hidayana mohd noor, talya mohd fazillah and noorabiatul auji jamaludin
publisher UiTM Cawangan Johor
publishDate 2023
url https://ir.uitm.edu.my/id/eprint/110201/1/110201.pdf
https://ir.uitm.edu.my/id/eprint/110201/
_version_ 1825165160763883520
score 13.244413

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