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Customer’s satisfaction on scavenging service by the Serian District Council / Asmawati Idris ... [et. al]

Serian District Council’s (SDC) scavenging service activities is to serve for the public and it resulted SDC inexperience to compete in open market where knowledge on customer needs and wants are lack. The study is to find the alternatives as to identify and to improve the level of customers’ satisf...

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Main Authors: Idris, Asmawati, Wilson, Cybill Natalie, Ngadam, Trifizialy
Format: Student Project
Language:English
Published: 2011
Subjects:
H Social Sciences (General)
Study and teaching. Research
Online Access:https://ir.uitm.edu.my/id/eprint/109060/2/109060.pdf
https://ir.uitm.edu.my/id/eprint/109060/
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id my.uitm.ir.109060
record_format eprints
spelling my.uitm.ir.1090602025-01-19T15:09:04Z https://ir.uitm.edu.my/id/eprint/109060/ Customer’s satisfaction on scavenging service by the Serian District Council / Asmawati Idris ... [et. al] Idris, Asmawati Wilson, Cybill Natalie Ngadam, Trifizialy H Social Sciences (General) Study and teaching. Research Serian District Council’s (SDC) scavenging service activities is to serve for the public and it resulted SDC inexperience to compete in open market where knowledge on customer needs and wants are lack. The study is to find the alternatives as to identify and to improve the level of customers’ satisfaction of SDC scavenging service to their present customer which is the public. It also helps the management to retain the present customers and therefore can attract the customer respectively the public to continue to use the service provided by SDC in the future. The survey has been conducted through questionnaires distributed to the respondents. The survey wants to determine the level of satisfaction among the public. The interviews have been conducted to gain the insight opinion of employees and the management. In addition, the observation also has been conducted at the scavenging area which done by SDC. The findings indicates the level of customers satisfaction towards services offered, the factors that contributing to customers satisfaction. It also indicates the factors that influence the performance of the employees. Lastly, the recommendations are made based on the finding of the study as to improve the customers’ satisfaction of the public towards SDC and also the performance of the employees. 2011 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/109060/2/109060.pdf Customer’s satisfaction on scavenging service by the Serian District Council / Asmawati Idris ... [et. al]. (2011) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
Study and teaching. Research
spellingShingle H Social Sciences (General)
Study and teaching. Research
Idris, Asmawati
Wilson, Cybill Natalie
Ngadam, Trifizialy
Customer’s satisfaction on scavenging service by the Serian District Council / Asmawati Idris ... [et. al]
description Serian District Council’s (SDC) scavenging service activities is to serve for the public and it resulted SDC inexperience to compete in open market where knowledge on customer needs and wants are lack. The study is to find the alternatives as to identify and to improve the level of customers’ satisfaction of SDC scavenging service to their present customer which is the public. It also helps the management to retain the present customers and therefore can attract the customer respectively the public to continue to use the service provided by SDC in the future. The survey has been conducted through questionnaires distributed to the respondents. The survey wants to determine the level of satisfaction among the public. The interviews have been conducted to gain the insight opinion of employees and the management. In addition, the observation also has been conducted at the scavenging area which done by SDC. The findings indicates the level of customers satisfaction towards services offered, the factors that contributing to customers satisfaction. It also indicates the factors that influence the performance of the employees. Lastly, the recommendations are made based on the finding of the study as to improve the customers’ satisfaction of the public towards SDC and also the performance of the employees.
format Student Project
author Idris, Asmawati
Wilson, Cybill Natalie
Ngadam, Trifizialy
author_facet Idris, Asmawati
Wilson, Cybill Natalie
Ngadam, Trifizialy
author_sort Idris, Asmawati
title Customer’s satisfaction on scavenging service by the Serian District Council / Asmawati Idris ... [et. al]
title_short Customer’s satisfaction on scavenging service by the Serian District Council / Asmawati Idris ... [et. al]
title_full Customer’s satisfaction on scavenging service by the Serian District Council / Asmawati Idris ... [et. al]
title_fullStr Customer’s satisfaction on scavenging service by the Serian District Council / Asmawati Idris ... [et. al]
title_full_unstemmed Customer’s satisfaction on scavenging service by the Serian District Council / Asmawati Idris ... [et. al]
title_sort customer’s satisfaction on scavenging service by the serian district council / asmawati idris ... [et. al]
publishDate 2011
url https://ir.uitm.edu.my/id/eprint/109060/2/109060.pdf
https://ir.uitm.edu.my/id/eprint/109060/
_version_ 1823097863878475776
score 13.239859

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