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The study case of public perception toward service quality render by Marudi District Council / Abdul Kadir Said Malim

The purpose of this paper is to identify the level of satisfaction and dissatisfaction of service quality perceived by public whilst doing business at Marudi District Council. Local councils in Malaysia have been given wide powers within the Local Government Act of 1976. The mandatory functions inc...

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Main Author: Said Malim, Abdul Kadir
Format: Student Project
Language:English
Published: 2008
Subjects:
H Social Sciences (General)
Study and teaching. Research
Online Access:https://ir.uitm.edu.my/id/eprint/108632/1/108632.pdf
https://ir.uitm.edu.my/id/eprint/108632/
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spelling my.uitm.ir.1086322025-01-01T14:00:06Z https://ir.uitm.edu.my/id/eprint/108632/ The study case of public perception toward service quality render by Marudi District Council / Abdul Kadir Said Malim Said Malim, Abdul Kadir H Social Sciences (General) Study and teaching. Research The purpose of this paper is to identify the level of satisfaction and dissatisfaction of service quality perceived by public whilst doing business at Marudi District Council. Local councils in Malaysia have been given wide powers within the Local Government Act of 1976. The mandatory functions include all critical functions such as refuse collection, street lighting, activities pertaining to public health, providing amenities, recreational parks, housing and commercial activities. The main objective ofthe organization is to achieve higher productivity in term of profit or quality. To achieve this objective, the employees have an importance role to ensure that their organization is active and productive. Service quality is a concept that has implication for the input features of a service that relate to fiscal, human and material, as well as to differences in its frequency, convenience, timeless and scope. 2008 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/108632/1/108632.pdf The study case of public perception toward service quality render by Marudi District Council / Abdul Kadir Said Malim. (2008) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
Study and teaching. Research
spellingShingle H Social Sciences (General)
Study and teaching. Research
Said Malim, Abdul Kadir
The study case of public perception toward service quality render by Marudi District Council / Abdul Kadir Said Malim
description The purpose of this paper is to identify the level of satisfaction and dissatisfaction of service quality perceived by public whilst doing business at Marudi District Council. Local councils in Malaysia have been given wide powers within the Local Government Act of 1976. The mandatory functions include all critical functions such as refuse collection, street lighting, activities pertaining to public health, providing amenities, recreational parks, housing and commercial activities. The main objective ofthe organization is to achieve higher productivity in term of profit or quality. To achieve this objective, the employees have an importance role to ensure that their organization is active and productive. Service quality is a concept that has implication for the input features of a service that relate to fiscal, human and material, as well as to differences in its frequency, convenience, timeless and scope.
format Student Project
author Said Malim, Abdul Kadir
author_facet Said Malim, Abdul Kadir
author_sort Said Malim, Abdul Kadir
title The study case of public perception toward service quality render by Marudi District Council / Abdul Kadir Said Malim
title_short The study case of public perception toward service quality render by Marudi District Council / Abdul Kadir Said Malim
title_full The study case of public perception toward service quality render by Marudi District Council / Abdul Kadir Said Malim
title_fullStr The study case of public perception toward service quality render by Marudi District Council / Abdul Kadir Said Malim
title_full_unstemmed The study case of public perception toward service quality render by Marudi District Council / Abdul Kadir Said Malim
title_sort study case of public perception toward service quality render by marudi district council / abdul kadir said malim
publishDate 2008
url https://ir.uitm.edu.my/id/eprint/108632/1/108632.pdf
https://ir.uitm.edu.my/id/eprint/108632/
_version_ 1821006441343877120
score 13.22646

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