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Investigating the relationship between job characteristics and job stress among barista workers in Kuala Lumpur/ Nur Farahain Zulkifli ... [et al.]

Baristas in the café industry often face high levels of job stress due to long hours, customer interactions, and complex tasks. However, research on the specific job characteristics contributing to this stress remains limited. This study aims to explore the relationship between job characteristics—t...

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Main Authors: Zulkifli, Nur Farahain, Mohamad Saber, Joesri, Azmi, Nurul Aziemah, Salim, Azlan, Razali, Mohamad Azli
Format: Article
Language:English
Published: Universiti Teknologi MARA, Sabah 2024
Subjects:
Job stress. Stress management
Online Access:https://ir.uitm.edu.my/id/eprint/108295/1/108295.pdf
https://ir.uitm.edu.my/id/eprint/108295/
https://borneoakademika.sabah.uitm.edu.my/
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spelling my.uitm.ir.1082952024-12-26T03:24:09Z https://ir.uitm.edu.my/id/eprint/108295/ Investigating the relationship between job characteristics and job stress among barista workers in Kuala Lumpur/ Nur Farahain Zulkifli ... [et al.] borneoakademika Zulkifli, Nur Farahain Mohamad Saber, Joesri Azmi, Nurul Aziemah Salim, Azlan Razali, Mohamad Azli Job stress. Stress management Baristas in the café industry often face high levels of job stress due to long hours, customer interactions, and complex tasks. However, research on the specific job characteristics contributing to this stress remains limited. This study aims to explore the relationship between job characteristics—task identity, skill variety, task significance, autonomy, and feedback—and job stress among baristas in Kuala Lumpur, Malaysia, using Hackman and Oldham's Job Characteristics Model (JCM) as the theoretical framework. A cross-sectional survey was conducted with 218 baristas from various cafés, and the data were analysed using Pearson correlation and multiple regression analyses. The findings revealed that autonomy and task identity significantly reduced job stress, while task significance contributed to increased stress levels. This study contributes to the academic literature by applying the JCM to the under-researched café industry, providing insights into how job design influences employee stress. The study suggests that café managers can mitigate job stress by enhancing job autonomy, providing diverse tasks, and offering regular feedback. However, limitations include convenience sampling and self-reported data, which may affect the generalizability and accuracy of the results. Future research should include longitudinal studies with more diverse samples and explore additional factors such as social support and work life balance. These findings have theoretical implications for understanding job stress in service industries and practical implications for improving workplace well-being and business sustainability in cafés. Universiti Teknologi MARA, Sabah 2024-12 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/108295/1/108295.pdf Investigating the relationship between job characteristics and job stress among barista workers in Kuala Lumpur/ Nur Farahain Zulkifli ... [et al.]. (2024) Borneo Akademik <https://ir.uitm.edu.my/view/publication/Borneo_Akademik/>, 8 (2). pp. 50-62. ISSN 2735-2250 https://borneoakademika.sabah.uitm.edu.my/
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Job stress. Stress management
spellingShingle Job stress. Stress management
Zulkifli, Nur Farahain
Mohamad Saber, Joesri
Azmi, Nurul Aziemah
Salim, Azlan
Razali, Mohamad Azli
Investigating the relationship between job characteristics and job stress among barista workers in Kuala Lumpur/ Nur Farahain Zulkifli ... [et al.]
description Baristas in the café industry often face high levels of job stress due to long hours, customer interactions, and complex tasks. However, research on the specific job characteristics contributing to this stress remains limited. This study aims to explore the relationship between job characteristics—task identity, skill variety, task significance, autonomy, and feedback—and job stress among baristas in Kuala Lumpur, Malaysia, using Hackman and Oldham's Job Characteristics Model (JCM) as the theoretical framework. A cross-sectional survey was conducted with 218 baristas from various cafés, and the data were analysed using Pearson correlation and multiple regression analyses. The findings revealed that autonomy and task identity significantly reduced job stress, while task significance contributed to increased stress levels. This study contributes to the academic literature by applying the JCM to the under-researched café industry, providing insights into how job design influences employee stress. The study suggests that café managers can mitigate job stress by enhancing job autonomy, providing diverse tasks, and offering regular feedback. However, limitations include convenience sampling and self-reported data, which may affect the generalizability and accuracy of the results. Future research should include longitudinal studies with more diverse samples and explore additional factors such as social support and work life balance. These findings have theoretical implications for understanding job stress in service industries and practical implications for improving workplace well-being and business sustainability in cafés.
format Article
author Zulkifli, Nur Farahain
Mohamad Saber, Joesri
Azmi, Nurul Aziemah
Salim, Azlan
Razali, Mohamad Azli
author_facet Zulkifli, Nur Farahain
Mohamad Saber, Joesri
Azmi, Nurul Aziemah
Salim, Azlan
Razali, Mohamad Azli
author_sort Zulkifli, Nur Farahain
title Investigating the relationship between job characteristics and job stress among barista workers in Kuala Lumpur/ Nur Farahain Zulkifli ... [et al.]
title_short Investigating the relationship between job characteristics and job stress among barista workers in Kuala Lumpur/ Nur Farahain Zulkifli ... [et al.]
title_full Investigating the relationship between job characteristics and job stress among barista workers in Kuala Lumpur/ Nur Farahain Zulkifli ... [et al.]
title_fullStr Investigating the relationship between job characteristics and job stress among barista workers in Kuala Lumpur/ Nur Farahain Zulkifli ... [et al.]
title_full_unstemmed Investigating the relationship between job characteristics and job stress among barista workers in Kuala Lumpur/ Nur Farahain Zulkifli ... [et al.]
title_sort investigating the relationship between job characteristics and job stress among barista workers in kuala lumpur/ nur farahain zulkifli ... [et al.]
publisher Universiti Teknologi MARA, Sabah
publishDate 2024
url https://ir.uitm.edu.my/id/eprint/108295/1/108295.pdf
https://ir.uitm.edu.my/id/eprint/108295/
https://borneoakademika.sabah.uitm.edu.my/
_version_ 1819914023071645696
score 13.223943

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