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Cashless civilization, e-wallets, and acceptance: evidence from low-income group in West Malaysia / Rohaiza Kamis, Shafinar Ismail and Nur Hayati Abd Rahman

The emergence of e-wallets is expected to align with the worldwide shift towards cashless payment solutions in a post-pandemic era characterized by flourishing digital payments and e-commerce transactions. Cashless payments made with e-wallets have additional benefits over traditional payment method...

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Main Authors: Kamis, Rohaiza, Ismail, Shafinar, Abd Rahman, Nur Hayati
Format: Article
Language:English
Published: Universiti Teknologi Mara Cawangan Pulau Pinang 2024
Subjects:
Pulau Pinang
Universiti Teknologi MARA
Online Access:https://ir.uitm.edu.my/id/eprint/106731/1/106731.pdf
https://ir.uitm.edu.my/id/eprint/106731/
https://ejssh.uitm.edu.my
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spelling my.uitm.ir.1067312024-11-22T00:41:29Z https://ir.uitm.edu.my/id/eprint/106731/ Cashless civilization, e-wallets, and acceptance: evidence from low-income group in West Malaysia / Rohaiza Kamis, Shafinar Ismail and Nur Hayati Abd Rahman ejssh Kamis, Rohaiza Ismail, Shafinar Abd Rahman, Nur Hayati Pulau Pinang Universiti Teknologi MARA The emergence of e-wallets is expected to align with the worldwide shift towards cashless payment solutions in a post-pandemic era characterized by flourishing digital payments and e-commerce transactions. Cashless payments made with e-wallets have additional benefits over traditional payment methods, which encourage consumers to use the technology more frequently. However, despite their rapid development, e-wallets are still not widely accepted by consumers in Malaysia, and their poor (global) diffusion rates run counter to the claimed benefits provided by technology. The objective of this study is to examine the determinants that affect the level of acceptance of electronic wallets among low-income populations in West Malaysia, who play a vital role in facilitating the transition to a society that relies less on cash transactions. The study utilized a theoretical framework that incorporated an expanded version of the Technology Acceptance Model Theory (TAM). This framework included two extra factors, trust and social influence, to investigate their influence on the acceptability of electronic wallets. Data were gathered via an online self-administered survey from 265 low-income earners in West Malaysia. Eligible respondents reported prior experience with e-wallets and a monthly household income of less than RM4,850. Data analysis was conducted using Partial Least Squares Equation Structural Modelling (PLS-SEM). The findings indicate that the concepts of perceived ease of use and trust have a significant impact on the acceptability of e-wallets. However, it is noteworthy that the social influence factor does not seem to have a substantial impact. This implies that e-wallet users may have reservations about the ease of use and effectiveness of ewallets and may be not ready to accept until they provide a smooth user experience. The study provides significant data that can motivate both ewallet providers and regulators to enhance the quality of e-wallet services. This study acknowledges its limitations and recommends that future research efforts consider the recommendations made to deepen our understanding of this field. Universiti Teknologi Mara Cawangan Pulau Pinang 2024-10 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/106731/1/106731.pdf Cashless civilization, e-wallets, and acceptance: evidence from low-income group in West Malaysia / Rohaiza Kamis, Shafinar Ismail and Nur Hayati Abd Rahman. (2024) ESTEEM Journal of Social Sciences and Humanities <https://ir.uitm.edu.my/view/publication/ESTEEM_Journal_of_Social_Sciences_and_Humanities/>, 8 (SI). pp. 14-29. ISSN 2600-7274 https://ejssh.uitm.edu.my
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Pulau Pinang
Universiti Teknologi MARA
spellingShingle Pulau Pinang
Universiti Teknologi MARA
Kamis, Rohaiza
Ismail, Shafinar
Abd Rahman, Nur Hayati
Cashless civilization, e-wallets, and acceptance: evidence from low-income group in West Malaysia / Rohaiza Kamis, Shafinar Ismail and Nur Hayati Abd Rahman
description The emergence of e-wallets is expected to align with the worldwide shift towards cashless payment solutions in a post-pandemic era characterized by flourishing digital payments and e-commerce transactions. Cashless payments made with e-wallets have additional benefits over traditional payment methods, which encourage consumers to use the technology more frequently. However, despite their rapid development, e-wallets are still not widely accepted by consumers in Malaysia, and their poor (global) diffusion rates run counter to the claimed benefits provided by technology. The objective of this study is to examine the determinants that affect the level of acceptance of electronic wallets among low-income populations in West Malaysia, who play a vital role in facilitating the transition to a society that relies less on cash transactions. The study utilized a theoretical framework that incorporated an expanded version of the Technology Acceptance Model Theory (TAM). This framework included two extra factors, trust and social influence, to investigate their influence on the acceptability of electronic wallets. Data were gathered via an online self-administered survey from 265 low-income earners in West Malaysia. Eligible respondents reported prior experience with e-wallets and a monthly household income of less than RM4,850. Data analysis was conducted using Partial Least Squares Equation Structural Modelling (PLS-SEM). The findings indicate that the concepts of perceived ease of use and trust have a significant impact on the acceptability of e-wallets. However, it is noteworthy that the social influence factor does not seem to have a substantial impact. This implies that e-wallet users may have reservations about the ease of use and effectiveness of ewallets and may be not ready to accept until they provide a smooth user experience. The study provides significant data that can motivate both ewallet providers and regulators to enhance the quality of e-wallet services. This study acknowledges its limitations and recommends that future research efforts consider the recommendations made to deepen our understanding of this field.
format Article
author Kamis, Rohaiza
Ismail, Shafinar
Abd Rahman, Nur Hayati
author_facet Kamis, Rohaiza
Ismail, Shafinar
Abd Rahman, Nur Hayati
author_sort Kamis, Rohaiza
title Cashless civilization, e-wallets, and acceptance: evidence from low-income group in West Malaysia / Rohaiza Kamis, Shafinar Ismail and Nur Hayati Abd Rahman
title_short Cashless civilization, e-wallets, and acceptance: evidence from low-income group in West Malaysia / Rohaiza Kamis, Shafinar Ismail and Nur Hayati Abd Rahman
title_full Cashless civilization, e-wallets, and acceptance: evidence from low-income group in West Malaysia / Rohaiza Kamis, Shafinar Ismail and Nur Hayati Abd Rahman
title_fullStr Cashless civilization, e-wallets, and acceptance: evidence from low-income group in West Malaysia / Rohaiza Kamis, Shafinar Ismail and Nur Hayati Abd Rahman
title_full_unstemmed Cashless civilization, e-wallets, and acceptance: evidence from low-income group in West Malaysia / Rohaiza Kamis, Shafinar Ismail and Nur Hayati Abd Rahman
title_sort cashless civilization, e-wallets, and acceptance: evidence from low-income group in west malaysia / rohaiza kamis, shafinar ismail and nur hayati abd rahman
publisher Universiti Teknologi Mara Cawangan Pulau Pinang
publishDate 2024
url https://ir.uitm.edu.my/id/eprint/106731/1/106731.pdf
https://ir.uitm.edu.my/id/eprint/106731/
https://ejssh.uitm.edu.my
_version_ 1817847239314243584
score 13.222552

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