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A study on customer satisfaction towards Social Security Organization (SOCSO) counter service performance at Kota Kinabalu / Asnezah Ag. Abas

Counter service are an important line service. Counter service is a job that very close with customers, where the staff given responsibility to fulfill customers needs with credibility and satisfying. It is the place where customers gather information and services. Here counter staff received custom...

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Bibliographic Details
Main Author: Ag. Abas, Asnezah
Format: Student Project
Language:English
Published: 2006
Subjects:
Consumer satisfaction
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/102518/1/102518.pdf
https://ir.uitm.edu.my/id/eprint/102518/
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spelling my.uitm.ir.1025182024-09-30T02:09:10Z https://ir.uitm.edu.my/id/eprint/102518/ A study on customer satisfaction towards Social Security Organization (SOCSO) counter service performance at Kota Kinabalu / Asnezah Ag. Abas Ag. Abas, Asnezah Consumer satisfaction Customer services. Customer relations Counter service are an important line service. Counter service is a job that very close with customers, where the staff given responsibility to fulfill customers needs with credibility and satisfying. It is the place where customers gather information and services. Here counter staff received customers, give services and terminate the services. A good counter service is the one that can satisfy their customers. The customers will satisfy if the service provided is quick, no error or mistake, easy to be gathering and not burden the customers. In this research, the researcher focused on the customer satisfaction at the counter service of Social Security Organization (SOCSO) Kota Kinabalu, Sabah. The purpose of this research is to measure customer satisfaction and find either the counter service performance meet the customer expectations or not. 2006 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/102518/1/102518.pdf A study on customer satisfaction towards Social Security Organization (SOCSO) counter service performance at Kota Kinabalu / Asnezah Ag. Abas. (2006) [Student Project] (Submitted)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Customer services. Customer relations
spellingShingle Consumer satisfaction
Customer services. Customer relations
Ag. Abas, Asnezah
A study on customer satisfaction towards Social Security Organization (SOCSO) counter service performance at Kota Kinabalu / Asnezah Ag. Abas
description Counter service are an important line service. Counter service is a job that very close with customers, where the staff given responsibility to fulfill customers needs with credibility and satisfying. It is the place where customers gather information and services. Here counter staff received customers, give services and terminate the services. A good counter service is the one that can satisfy their customers. The customers will satisfy if the service provided is quick, no error or mistake, easy to be gathering and not burden the customers. In this research, the researcher focused on the customer satisfaction at the counter service of Social Security Organization (SOCSO) Kota Kinabalu, Sabah. The purpose of this research is to measure customer satisfaction and find either the counter service performance meet the customer expectations or not.
format Student Project
author Ag. Abas, Asnezah
author_facet Ag. Abas, Asnezah
author_sort Ag. Abas, Asnezah
title A study on customer satisfaction towards Social Security Organization (SOCSO) counter service performance at Kota Kinabalu / Asnezah Ag. Abas
title_short A study on customer satisfaction towards Social Security Organization (SOCSO) counter service performance at Kota Kinabalu / Asnezah Ag. Abas
title_full A study on customer satisfaction towards Social Security Organization (SOCSO) counter service performance at Kota Kinabalu / Asnezah Ag. Abas
title_fullStr A study on customer satisfaction towards Social Security Organization (SOCSO) counter service performance at Kota Kinabalu / Asnezah Ag. Abas
title_full_unstemmed A study on customer satisfaction towards Social Security Organization (SOCSO) counter service performance at Kota Kinabalu / Asnezah Ag. Abas
title_sort study on customer satisfaction towards social security organization (socso) counter service performance at kota kinabalu / asnezah ag. abas
publishDate 2006
url https://ir.uitm.edu.my/id/eprint/102518/1/102518.pdf
https://ir.uitm.edu.my/id/eprint/102518/
_version_ 1811598351818293248
score 13.211869

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