Cover Image

Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh

This study reports the results of a survey that had been undertaken to explore the variety of nature of quality initiatives implemented and the extent of usage of these initiatives within the banking institutions situated in the Klang Valley. The study is conducted by using questionnaire survey meth...

Full description

Saved in:
Bibliographic Details
Main Author: Salleh, Siti Maliza
Format: Thesis
Language:English
Published: 2000
Online Access:https://ir.uitm.edu.my/id/eprint/102361/1/102361.pdf
https://ir.uitm.edu.my/id/eprint/102361/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uitm.ir.102361
record_format eprints
spelling my.uitm.ir.1023612024-09-28T22:53:32Z https://ir.uitm.edu.my/id/eprint/102361/ Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh Salleh, Siti Maliza This study reports the results of a survey that had been undertaken to explore the variety of nature of quality initiatives implemented and the extent of usage of these initiatives within the banking institutions situated in the Klang Valley. The study is conducted by using questionnaire survey method. The responses of 30 financial institutions are used for this research study. The variables in this research are processed using three types of statistical techniques; frequency tabulation, rank mean and cross tabulation. The research findings have identified the aspects of business objectives that lead to the development of quality initiatives. The implications or impact of implementing quality initiatives are also presented in terms of improvements that have resulted from the implementation of quality initiatives and the barriers that could result in the failure of the quality efforts. 2000 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/102361/1/102361.pdf Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh. (2000) Masters thesis, thesis, Universiti Teknologi MARA (UiTM). <http://terminalib.uitm.edu.my/102361.pdf>
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
description This study reports the results of a survey that had been undertaken to explore the variety of nature of quality initiatives implemented and the extent of usage of these initiatives within the banking institutions situated in the Klang Valley. The study is conducted by using questionnaire survey method. The responses of 30 financial institutions are used for this research study. The variables in this research are processed using three types of statistical techniques; frequency tabulation, rank mean and cross tabulation. The research findings have identified the aspects of business objectives that lead to the development of quality initiatives. The implications or impact of implementing quality initiatives are also presented in terms of improvements that have resulted from the implementation of quality initiatives and the barriers that could result in the failure of the quality efforts.
format Thesis
author Salleh, Siti Maliza
spellingShingle Salleh, Siti Maliza
Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh
author_facet Salleh, Siti Maliza
author_sort Salleh, Siti Maliza
title Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh
title_short Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh
title_full Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh
title_fullStr Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh
title_full_unstemmed Quality initiative practices and impact: a survey on financial institutions in the Klang Valley / Siti Maliza Salleh
title_sort quality initiative practices and impact: a survey on financial institutions in the klang valley / siti maliza salleh
publishDate 2000
url https://ir.uitm.edu.my/id/eprint/102361/1/102361.pdf
https://ir.uitm.edu.my/id/eprint/102361/
_version_ 1811598281380200448
score 13.211869

Similar Items