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Customers level of satisfaction on services provided by Sabah technical, Petronas Carigali Sabah region in Kota Kinabalu / Suzana Mohd Saffian

Today, Petronas Carigali is very proud of their achievements. Petronas turned 32 in August year 2006 and Petronas achievements to date have truly been breathtaking. However, in 2002, Petronas were faced with a major consolidation in the industry. However the competition between other oil and gas Com...

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Main Author: Mohd Saffian, Suzana
Format: Student Project
Language:English
Published: 2006
Subjects:
Consumer satisfaction
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/102086/1/102086.pdf
https://ir.uitm.edu.my/id/eprint/102086/
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spelling my.uitm.ir.1020862024-09-30T01:41:30Z https://ir.uitm.edu.my/id/eprint/102086/ Customers level of satisfaction on services provided by Sabah technical, Petronas Carigali Sabah region in Kota Kinabalu / Suzana Mohd Saffian Mohd Saffian, Suzana Consumer satisfaction Customer services. Customer relations Today, Petronas Carigali is very proud of their achievements. Petronas turned 32 in August year 2006 and Petronas achievements to date have truly been breathtaking. However, in 2002, Petronas were faced with a major consolidation in the industry. However the competition between other oil and gas Companies has intensified especially in the last 20 years. In order to stay on top, Petroleum Nasional Berhad had become convinced of the need for a company-wide focus on the customer and for a planned resources and developmental approach to achieved total customer satisfaction. Therefore the objective of this study is to look into the level of customer satisfaction focussing on Petronas Carigali Sabah Regional offices in Kota Kinabalu. To establish the objective, descriptive research is utilised where questionnaire designed based on Servqual concept were used. This study is to provide information to corporate executives and human resources in order to improve the customer service used at PCSB. The researcher intends to collect information that includes Consumer expectation, Management perception, Service quality specification, Service delivery to customer and Expected service to the internal types of customers in the PCSB Sabah regional offices who are dealing in a oil and gas business activities. Recommendation and suggestion are also put forward to improve the present customer service and any related factors for the maximisation of customer satisfaction. 2006 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/102086/1/102086.pdf Customers level of satisfaction on services provided by Sabah technical, Petronas Carigali Sabah region in Kota Kinabalu / Suzana Mohd Saffian. (2006) [Student Project] (Submitted)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Customer services. Customer relations
spellingShingle Consumer satisfaction
Customer services. Customer relations
Mohd Saffian, Suzana
Customers level of satisfaction on services provided by Sabah technical, Petronas Carigali Sabah region in Kota Kinabalu / Suzana Mohd Saffian
description Today, Petronas Carigali is very proud of their achievements. Petronas turned 32 in August year 2006 and Petronas achievements to date have truly been breathtaking. However, in 2002, Petronas were faced with a major consolidation in the industry. However the competition between other oil and gas Companies has intensified especially in the last 20 years. In order to stay on top, Petroleum Nasional Berhad had become convinced of the need for a company-wide focus on the customer and for a planned resources and developmental approach to achieved total customer satisfaction. Therefore the objective of this study is to look into the level of customer satisfaction focussing on Petronas Carigali Sabah Regional offices in Kota Kinabalu. To establish the objective, descriptive research is utilised where questionnaire designed based on Servqual concept were used. This study is to provide information to corporate executives and human resources in order to improve the customer service used at PCSB. The researcher intends to collect information that includes Consumer expectation, Management perception, Service quality specification, Service delivery to customer and Expected service to the internal types of customers in the PCSB Sabah regional offices who are dealing in a oil and gas business activities. Recommendation and suggestion are also put forward to improve the present customer service and any related factors for the maximisation of customer satisfaction.
format Student Project
author Mohd Saffian, Suzana
author_facet Mohd Saffian, Suzana
author_sort Mohd Saffian, Suzana
title Customers level of satisfaction on services provided by Sabah technical, Petronas Carigali Sabah region in Kota Kinabalu / Suzana Mohd Saffian
title_short Customers level of satisfaction on services provided by Sabah technical, Petronas Carigali Sabah region in Kota Kinabalu / Suzana Mohd Saffian
title_full Customers level of satisfaction on services provided by Sabah technical, Petronas Carigali Sabah region in Kota Kinabalu / Suzana Mohd Saffian
title_fullStr Customers level of satisfaction on services provided by Sabah technical, Petronas Carigali Sabah region in Kota Kinabalu / Suzana Mohd Saffian
title_full_unstemmed Customers level of satisfaction on services provided by Sabah technical, Petronas Carigali Sabah region in Kota Kinabalu / Suzana Mohd Saffian
title_sort customers level of satisfaction on services provided by sabah technical, petronas carigali sabah region in kota kinabalu / suzana mohd saffian
publishDate 2006
url https://ir.uitm.edu.my/id/eprint/102086/1/102086.pdf
https://ir.uitm.edu.my/id/eprint/102086/
_version_ 1811598347678515200
score 13.211869

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