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Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach

The main purpose of this paper is to examine the continuance intention (CI) of citizens in following government Facebook page. Applying theories of expectation-confirmation, and information system success on a sample of 362 students in Malaysia, and using Partial Least Squares-Structural Equation Mo...

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Main Authors: Valaei, Naser *, Baroto, Bambang
Format: Article
Language:English
Published: Elsevier 2017
Subjects:
HM Sociology
Online Access:http://eprints.sunway.edu.my/489/1/CHB%20proof%20for%20library.pdf
http://eprints.sunway.edu.my/489/
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spelling my.sunway.eprints.4892019-07-03T09:18:08Z http://eprints.sunway.edu.my/489/ Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach Valaei, Naser * Baroto, Bambang HM Sociology The main purpose of this paper is to examine the continuance intention (CI) of citizens in following government Facebook page. Applying theories of expectation-confirmation, and information system success on a sample of 362 students in Malaysia, and using Partial Least Squares-Structural Equation Modelling (PLS-SEM), the study finds that CI and satisfaction of government Facebook page is contingent upon information quality (IQ) of the Facebook page per se. IQ is found as a second order construct of five first order factors: reliability, completeness, relevancy, timeliness, and understandability. Satisfaction of government Facebook page is also found as a partial mediator to the relationship between IQ and CI of following government Facebook page. In addition, applying PLS multi-group analysis, the results show that different government Facebook pages moderate the relationships between IQ and satisfaction of government Facebook page, IQ and CI of following government Facebook page as well as satisfaction of government Facebook page and CI of following government Facebook page. Elsevier 2017-08 Article PeerReviewed text en http://eprints.sunway.edu.my/489/1/CHB%20proof%20for%20library.pdf Valaei, Naser * and Baroto, Bambang (2017) Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach. Computers in Human Behavior, 73. pp. 224-237. ISSN 0747-5632 doi.org/10.1016/j.chb.2017.03.047
institution Sunway University
building Sunway Campus Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Sunway University
content_source Sunway Institutional Repository
url_provider http://eprints.sunway.edu.my/
language English
topic HM Sociology
spellingShingle HM Sociology
Valaei, Naser *
Baroto, Bambang
Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach
description The main purpose of this paper is to examine the continuance intention (CI) of citizens in following government Facebook page. Applying theories of expectation-confirmation, and information system success on a sample of 362 students in Malaysia, and using Partial Least Squares-Structural Equation Modelling (PLS-SEM), the study finds that CI and satisfaction of government Facebook page is contingent upon information quality (IQ) of the Facebook page per se. IQ is found as a second order construct of five first order factors: reliability, completeness, relevancy, timeliness, and understandability. Satisfaction of government Facebook page is also found as a partial mediator to the relationship between IQ and CI of following government Facebook page. In addition, applying PLS multi-group analysis, the results show that different government Facebook pages moderate the relationships between IQ and satisfaction of government Facebook page, IQ and CI of following government Facebook page as well as satisfaction of government Facebook page and CI of following government Facebook page.
format Article
author Valaei, Naser *
Baroto, Bambang
author_facet Valaei, Naser *
Baroto, Bambang
author_sort Valaei, Naser *
title Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach
title_short Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach
title_full Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach
title_fullStr Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach
title_full_unstemmed Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach
title_sort modelling continuance intention of citizens in government facebook page: a complementary pls approach
publisher Elsevier
publishDate 2017
url http://eprints.sunway.edu.my/489/1/CHB%20proof%20for%20library.pdf
http://eprints.sunway.edu.my/489/
_version_ 1644324332050055168
score 13.211869

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