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Comparing perceived listening behavior differences between managers and nonmanagers living in the United States, India, and Malaysia

Many managers and employees work in multinational organizations, but know little about what constitutes good or bad listening skills from a cross-cultural perspective. Little literature exists concerning the listening behaviors of managers and nonmanagers or the impact of national culture on listen...

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Main Authors: Roebuck, D. B., Bell, Reginald L., Raina, Reeta, Lee, Cheng Ean Catherine *
Format: Article
Language:English
Published: Sage 2016
Subjects:
HD28 Management. Industrial Management
Online Access:http://eprints.sunway.edu.my/1035/1/Lee%20Cheng%20Ean%20Comparing%20Perceived%20Listening%20International%20Journal%20of%20Business%20Communication_2016.pdf
http://eprints.sunway.edu.my/1035/
http://doi.org/10.1177/2329488415572789
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spelling my.sunway.eprints.10352023-08-07T07:43:04Z http://eprints.sunway.edu.my/1035/ Comparing perceived listening behavior differences between managers and nonmanagers living in the United States, India, and Malaysia Roebuck, D. B. Bell, Reginald L. Raina, Reeta Lee, Cheng Ean Catherine * HD28 Management. Industrial Management Many managers and employees work in multinational organizations, but know little about what constitutes good or bad listening skills from a cross-cultural perspective. Little literature exists concerning the listening behaviors of managers and nonmanagers or the impact of national culture on listening skills. No clear understanding of what constitutes effective and ineffective listening across various cultures and organizational positions is known. Therefore, this study examines the listening skills of both managers and nonmanagers from India, the United States, and Malaysia. A total of 513 managers and nonmanagers from these countries completed a survey measuring self-perceptions of their engagement in four listening behaviors: distracted listening, empathetic listening, judgment rushing, and conclusion jumping. An analysis of variance procedure, with a 2 × 3 factorial design, was used to ascertain whether differences existed when each of the four derived factors was used one at a time as a dependent variable. The two independent variables were managers/nonmanagers and country of residence. The means differed on the main effects of managers/nonmanagers (p < .001) and country of residence (p < .001) and interaction between managers and nonmanagers across the United States, India, and Malaysia (p < .001) on all four factors. Therefore, perceptions of engaging in distracted listening, empathetic listening, judgment rushing, and conclusion jumping are different for managers and nonmanagers living in the United States, India, and Malaysia. This study’s findings will help both managers and nonmanagers from these countries understand the positives and negatives of these four listening practices and the influence of national culture on listening behaviors. Sage 2016 Article PeerReviewed text en cc_by_nc_4 http://eprints.sunway.edu.my/1035/1/Lee%20Cheng%20Ean%20Comparing%20Perceived%20Listening%20International%20Journal%20of%20Business%20Communication_2016.pdf Roebuck, D. B. and Bell, Reginald L. and Raina, Reeta and Lee, Cheng Ean Catherine * (2016) Comparing perceived listening behavior differences between managers and nonmanagers living in the United States, India, and Malaysia. International Journal of Business Communication, 53 (4). pp. 485-518. ISSN 2329-4884 http://doi.org/10.1177/2329488415572789 doi:10.1177/2329488415572789
institution Sunway University
building Sunway Campus Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Sunway University
content_source Sunway Institutional Repository
url_provider http://eprints.sunway.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Roebuck, D. B.
Bell, Reginald L.
Raina, Reeta
Lee, Cheng Ean Catherine *
Comparing perceived listening behavior differences between managers and nonmanagers living in the United States, India, and Malaysia
description Many managers and employees work in multinational organizations, but know little about what constitutes good or bad listening skills from a cross-cultural perspective. Little literature exists concerning the listening behaviors of managers and nonmanagers or the impact of national culture on listening skills. No clear understanding of what constitutes effective and ineffective listening across various cultures and organizational positions is known. Therefore, this study examines the listening skills of both managers and nonmanagers from India, the United States, and Malaysia. A total of 513 managers and nonmanagers from these countries completed a survey measuring self-perceptions of their engagement in four listening behaviors: distracted listening, empathetic listening, judgment rushing, and conclusion jumping. An analysis of variance procedure, with a 2 × 3 factorial design, was used to ascertain whether differences existed when each of the four derived factors was used one at a time as a dependent variable. The two independent variables were managers/nonmanagers and country of residence. The means differed on the main effects of managers/nonmanagers (p < .001) and country of residence (p < .001) and interaction between managers and nonmanagers across the United States, India, and Malaysia (p < .001) on all four factors. Therefore, perceptions of engaging in distracted listening, empathetic listening, judgment rushing, and conclusion jumping are different for managers and nonmanagers living in the United States, India, and Malaysia. This study’s findings will help both managers and nonmanagers from these countries understand the positives and negatives of these four listening practices and the influence of national culture on listening behaviors.
format Article
author Roebuck, D. B.
Bell, Reginald L.
Raina, Reeta
Lee, Cheng Ean Catherine *
author_facet Roebuck, D. B.
Bell, Reginald L.
Raina, Reeta
Lee, Cheng Ean Catherine *
author_sort Roebuck, D. B.
title Comparing perceived listening behavior differences between managers and nonmanagers living in the United States, India, and Malaysia
title_short Comparing perceived listening behavior differences between managers and nonmanagers living in the United States, India, and Malaysia
title_full Comparing perceived listening behavior differences between managers and nonmanagers living in the United States, India, and Malaysia
title_fullStr Comparing perceived listening behavior differences between managers and nonmanagers living in the United States, India, and Malaysia
title_full_unstemmed Comparing perceived listening behavior differences between managers and nonmanagers living in the United States, India, and Malaysia
title_sort comparing perceived listening behavior differences between managers and nonmanagers living in the united states, india, and malaysia
publisher Sage
publishDate 2016
url http://eprints.sunway.edu.my/1035/1/Lee%20Cheng%20Ean%20Comparing%20Perceived%20Listening%20International%20Journal%20of%20Business%20Communication_2016.pdf
http://eprints.sunway.edu.my/1035/
http://doi.org/10.1177/2329488415572789
_version_ 1775626099270615040
score 13.211869

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