Cover Image

The study on factors influencing performance in general insurance : a case study of an insurance company in Kuala Lumpur

The case study is on an insurance company, which has a physical presence in 53 countries and commercial and individual customers in more than 170 countries. As a multinational company, managing people and connecting their performance to corporate objectives will always remain a concern and a challen...

Full description

Saved in:
Bibliographic Details
Main Author: Praveena , Kunaratnam
Format: Thesis
Published: 2011
Subjects:
HD28 Management. Industrial Management
HG Finance
Online Access:http://library.oum.edu.my/repository/675/1/performance_insurance_praveena.pdf
http://library.oum.edu.my/repository/675/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.oum.675
record_format eprints
spelling my.oum.6752021-02-21T01:26:50Z The study on factors influencing performance in general insurance : a case study of an insurance company in Kuala Lumpur Praveena , Kunaratnam HD28 Management. Industrial Management HG Finance The case study is on an insurance company, which has a physical presence in 53 countries and commercial and individual customers in more than 170 countries. As a multinational company, managing people and connecting their performance to corporate objectives will always remain a concern and a challenge. A majority of organizations today have some sort of formal appraisal systems which make use of a standardized rating form that is used to evaluate employees’ performance. This research shows the benefit of the ‘balanced scorecard’ (BSC) which measures the employees’ performance based on the Key Performance Indicators (KPI). The KPI is aligned with the company’s value, strategy, mission and goals. In order to develop the performance management system, the KPI, performance indicator, Service Level Agreement and the Project Performance Measurement will be identified. This study is done on the factors influencing performance in general insurance. Performance Management and BSC comprise the goals, feedback, training, appreciation and the employees’ career development. With the usage of ‘SMART’ technique, a more realistic and achievable objectives can be created. The research was done through the analysis of the survey questionnaires that were distributed to the employees and the interview which been conducted with one of the managers. Through the analysis we will be able to identify the factors influencing performance in general insurance. Plus, it identifies whether the BSC is suitable and benefits the employees as a tool to evaluate the PM of the employees. (abstract by author) 2011 Thesis NonPeerReviewed text http://library.oum.edu.my/repository/675/1/performance_insurance_praveena.pdf Praveena , Kunaratnam (2011) The study on factors influencing performance in general insurance : a case study of an insurance company in Kuala Lumpur. Masters thesis, Open University Malaysia. http://library.oum.edu.my/repository/675/
institution Open University Malaysia
building OUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Open University Malaysia
content_source OUM Knowledge Repository
url_provider http://library.oum.edu.my/repository/
topic HD28 Management. Industrial Management
HG Finance
spellingShingle HD28 Management. Industrial Management
HG Finance
Praveena , Kunaratnam
The study on factors influencing performance in general insurance : a case study of an insurance company in Kuala Lumpur
description The case study is on an insurance company, which has a physical presence in 53 countries and commercial and individual customers in more than 170 countries. As a multinational company, managing people and connecting their performance to corporate objectives will always remain a concern and a challenge. A majority of organizations today have some sort of formal appraisal systems which make use of a standardized rating form that is used to evaluate employees’ performance. This research shows the benefit of the ‘balanced scorecard’ (BSC) which measures the employees’ performance based on the Key Performance Indicators (KPI). The KPI is aligned with the company’s value, strategy, mission and goals. In order to develop the performance management system, the KPI, performance indicator, Service Level Agreement and the Project Performance Measurement will be identified. This study is done on the factors influencing performance in general insurance. Performance Management and BSC comprise the goals, feedback, training, appreciation and the employees’ career development. With the usage of ‘SMART’ technique, a more realistic and achievable objectives can be created. The research was done through the analysis of the survey questionnaires that were distributed to the employees and the interview which been conducted with one of the managers. Through the analysis we will be able to identify the factors influencing performance in general insurance. Plus, it identifies whether the BSC is suitable and benefits the employees as a tool to evaluate the PM of the employees. (abstract by author)
format Thesis
author Praveena , Kunaratnam
author_facet Praveena , Kunaratnam
author_sort Praveena , Kunaratnam
title The study on factors influencing performance in general insurance : a case study of an insurance company in Kuala Lumpur
title_short The study on factors influencing performance in general insurance : a case study of an insurance company in Kuala Lumpur
title_full The study on factors influencing performance in general insurance : a case study of an insurance company in Kuala Lumpur
title_fullStr The study on factors influencing performance in general insurance : a case study of an insurance company in Kuala Lumpur
title_full_unstemmed The study on factors influencing performance in general insurance : a case study of an insurance company in Kuala Lumpur
title_sort study on factors influencing performance in general insurance : a case study of an insurance company in kuala lumpur
publishDate 2011
url http://library.oum.edu.my/repository/675/1/performance_insurance_praveena.pdf
http://library.oum.edu.my/repository/675/
_version_ 1692994338509815808
score 13.211869

Similar Items