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Impact of university resources on student complaint in Malaysian Higher Education Institutions

This paper examines the relationship between university resources and student complaint management in Malaysian Higher Education Institutions (HEIs). The discussion is premised on Organisational Justice theory (OJT) which conceptualized complaint handling, satisfaction, and fairness among stakeholde...

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Bibliographic Details
Main Authors: Omoola, Sodiq Olalekan, Bakare, Kazeem Kayode, Amasa, Firdausa Al-Jannah
Format: Conference or Workshop Item
Language:English
Published: International Academy of Technology, Education and Development 2022
Subjects:
K Law (General)
Online Access:http://irep.iium.edu.my/98367/7/98367_Impact%20of%20University%20resources%20on%20student%20complaint%20in%20Malaysian%20Higher%20Education%20Inst.pdf
http://irep.iium.edu.my/98367/
https://library.iated.org/publications/INTED2022
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http://irep.iium.edu.my/98367/7/98367_Impact%20of%20University%20resources%20on%20student%20complaint%20in%20Malaysian%20Higher%20Education%20Inst.pdf
http://irep.iium.edu.my/98367/
https://library.iated.org/publications/INTED2022

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