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Determinants of banks’ costumer’s intention to adopt internet banking services in Yemen: using the Unified Theory of Acceptance and Use of Technology (UTAUT)

Researches on Internet Banking (IB) in the context of Yemen is still lacking which creates the necessity to conduct such a study to investigate the adoption level of IB services. Thus, this study aims at examining and investigating the factors influencing the adoption of IB among banks’ customers in...

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Main Authors: Al-Fahim, Nabil Hussein, Abdulghafor, Rawad Abdulkhaleq Abdulmolla, Qaid, Edres Hamood
Format: Conference or Workshop Item
Language:English
English
Published: Institute of Electrical and Electronics Engineers Inc. 2021
Subjects:
T Technology (General)
Online Access:http://irep.iium.edu.my/93682/1/93682_Determinants%20of%20banks%E2%80%99%20costumer%E2%80%99s%20intention%20to%20adopt%20internet%20banking%20services%20in%20Yemen.pdf
http://irep.iium.edu.my/93682/2/93682_Determinants%20of%20banks%E2%80%99%20costumer%E2%80%99s%20intention%20to%20adopt%20internet%20banking%20services%20in%20Yemen_SCOPUS.pdf
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spelling my.iium.irep.936822021-12-15T08:48:10Z http://irep.iium.edu.my/93682/ Determinants of banks’ costumer’s intention to adopt internet banking services in Yemen: using the Unified Theory of Acceptance and Use of Technology (UTAUT) Al-Fahim, Nabil Hussein Abdulghafor, Rawad Abdulkhaleq Abdulmolla Qaid, Edres Hamood T Technology (General) Researches on Internet Banking (IB) in the context of Yemen is still lacking which creates the necessity to conduct such a study to investigate the adoption level of IB services. Thus, this study aims at examining and investigating the factors influencing the adoption of IB among banks’ customers in Yemen through the use of the UTAUT theory. The framework of this study comprises one endogenous variable the intentions to use IB services) and five exogenous variables in which the exogenous variables consist of effort expectancy, performance expectancy, trust, social influence, and awareness. The identified moderators in this study are the role of age and experience that influence the intentions of banks’ customers to use and adopt IB services. The survey questionnaire was distributed to a sample that consists of 354 bank customers and the returned data was screened and then analyzed using structural equation modeling (SEM) to investigate the correlations and relationship among variables. Meanwhile, the indirect impact of the moderating variables was investigated using multiple-group analysis (MGA). The results of this study revealed that effort expectancy, performance expectancy, awareness, and trust have a significantly positive impact on customers’ intention to adopt IB services in Yemen. However, the social influence showed no significant effect on IB services. Moreover, the age and experience variables showed a moderating impact on customers’ intention to adopt IB services in Yemen. Institute of Electrical and Electronics Engineers Inc. 2021-07-27 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/93682/1/93682_Determinants%20of%20banks%E2%80%99%20costumer%E2%80%99s%20intention%20to%20adopt%20internet%20banking%20services%20in%20Yemen.pdf application/pdf en http://irep.iium.edu.my/93682/2/93682_Determinants%20of%20banks%E2%80%99%20costumer%E2%80%99s%20intention%20to%20adopt%20internet%20banking%20services%20in%20Yemen_SCOPUS.pdf Al-Fahim, Nabil Hussein and Abdulghafor, Rawad Abdulkhaleq Abdulmolla and Qaid, Edres Hamood (2021) Determinants of banks’ costumer’s intention to adopt internet banking services in Yemen: using the Unified Theory of Acceptance and Use of Technology (UTAUT). In: 2021 International Congress of Advanced Technology and Engineering, ICOTEN 2021, 4-5 July 2021, Virtual. https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=9493448 10.1109/ICOTEN52080.2021.9493448
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
English
topic T Technology (General)
spellingShingle T Technology (General)
Al-Fahim, Nabil Hussein
Abdulghafor, Rawad Abdulkhaleq Abdulmolla
Qaid, Edres Hamood
Determinants of banks’ costumer’s intention to adopt internet banking services in Yemen: using the Unified Theory of Acceptance and Use of Technology (UTAUT)
description Researches on Internet Banking (IB) in the context of Yemen is still lacking which creates the necessity to conduct such a study to investigate the adoption level of IB services. Thus, this study aims at examining and investigating the factors influencing the adoption of IB among banks’ customers in Yemen through the use of the UTAUT theory. The framework of this study comprises one endogenous variable the intentions to use IB services) and five exogenous variables in which the exogenous variables consist of effort expectancy, performance expectancy, trust, social influence, and awareness. The identified moderators in this study are the role of age and experience that influence the intentions of banks’ customers to use and adopt IB services. The survey questionnaire was distributed to a sample that consists of 354 bank customers and the returned data was screened and then analyzed using structural equation modeling (SEM) to investigate the correlations and relationship among variables. Meanwhile, the indirect impact of the moderating variables was investigated using multiple-group analysis (MGA). The results of this study revealed that effort expectancy, performance expectancy, awareness, and trust have a significantly positive impact on customers’ intention to adopt IB services in Yemen. However, the social influence showed no significant effect on IB services. Moreover, the age and experience variables showed a moderating impact on customers’ intention to adopt IB services in Yemen.
format Conference or Workshop Item
author Al-Fahim, Nabil Hussein
Abdulghafor, Rawad Abdulkhaleq Abdulmolla
Qaid, Edres Hamood
author_facet Al-Fahim, Nabil Hussein
Abdulghafor, Rawad Abdulkhaleq Abdulmolla
Qaid, Edres Hamood
author_sort Al-Fahim, Nabil Hussein
title Determinants of banks’ costumer’s intention to adopt internet banking services in Yemen: using the Unified Theory of Acceptance and Use of Technology (UTAUT)
title_short Determinants of banks’ costumer’s intention to adopt internet banking services in Yemen: using the Unified Theory of Acceptance and Use of Technology (UTAUT)
title_full Determinants of banks’ costumer’s intention to adopt internet banking services in Yemen: using the Unified Theory of Acceptance and Use of Technology (UTAUT)
title_fullStr Determinants of banks’ costumer’s intention to adopt internet banking services in Yemen: using the Unified Theory of Acceptance and Use of Technology (UTAUT)
title_full_unstemmed Determinants of banks’ costumer’s intention to adopt internet banking services in Yemen: using the Unified Theory of Acceptance and Use of Technology (UTAUT)
title_sort determinants of banks’ costumer’s intention to adopt internet banking services in yemen: using the unified theory of acceptance and use of technology (utaut)
publisher Institute of Electrical and Electronics Engineers Inc.
publishDate 2021
url http://irep.iium.edu.my/93682/1/93682_Determinants%20of%20banks%E2%80%99%20costumer%E2%80%99s%20intention%20to%20adopt%20internet%20banking%20services%20in%20Yemen.pdf
http://irep.iium.edu.my/93682/2/93682_Determinants%20of%20banks%E2%80%99%20costumer%E2%80%99s%20intention%20to%20adopt%20internet%20banking%20services%20in%20Yemen_SCOPUS.pdf
http://irep.iium.edu.my/93682/
https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=9493448
_version_ 1720436634764181504
score 13.211869

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