The impact of service quality dimensions on students’ satisfaction: a study of international students in Malaysian public universities
This study is conducted to examine the relationship between quality service and students’ satisfaction based on the perceptions of international students in Malaysian public universities. The questionnaire used was adapted from ServQual and Customer Satisfaction instruments. Using the mean scores,...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
IIUM Press
2021
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/93659/7/93659_The%20impact%20of%20service%20quality%20dimensions%20on%20students%E2%80%99%20satisfaction.pdf http://irep.iium.edu.my/93659/ https://journals.iium.edu.my/ijes/index.php/iejs/article/view/324/157 https://doi.org/10.31436/ijes.v9i2.324 |
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