Staff View: Experience co-creation of city visitors from the perspective of technological engagement

Experience co-creation of city visitors from the perspective of technological engagement

The population today have immersed in mobile technology as ICTs is seen as capable in supplementing human social and psychological experience. Similarly, city visitors often perceived mobile technology as an inevitable partner in facilitating space consumption of an unfamiliar environment. Especiall...

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Main Authors:	Mohd, Nur Shuhadah, Ismail, Hairul Nizam, Syed Jaafar, Syed Muhammad Rafy, Isa, Norliza
Format:	Conference or Workshop Item
Language:	English English
Published:	Institute of Physics Publishing 2020
Subjects:	HM1106 Interpersonal relations. Social behavior HM831 Social change T Technology (General)
Online Access:	http://irep.iium.edu.my/89678/1/89678_Experience%20co-creation%20of%20city%20visitors.pdf http://irep.iium.edu.my/89678/7/89678_Experience%20co-creation%20of%20city%20visitors_SCOPUS.pdf http://irep.iium.edu.my/89678/ https://iopscience.iop.org/journal/1755-1315
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spelling	my.iium.irep.896782021-10-15T07:59:55Z http://irep.iium.edu.my/89678/ Experience co-creation of city visitors from the perspective of technological engagement Mohd, Nur Shuhadah Ismail, Hairul Nizam Syed Jaafar, Syed Muhammad Rafy Isa, Norliza HM1106 Interpersonal relations. Social behavior HM831 Social change T Technology (General) The population today have immersed in mobile technology as ICTs is seen as capable in supplementing human social and psychological experience. Similarly, city visitors often perceived mobile technology as an inevitable partner in facilitating space consumption of an unfamiliar environment. Especially in urban setting, great incursion of technology in mediating human-destination encounter had manipulated visitor's cognitive conceptualisation process, and arguably critical for destination management and liveable city making. Due to high dependency on mobile assistance among current visitors market, cognitive stimulation from tech-human engagement was seen as influential force in psychologically motivating travel satisfaction and destination loyalty. Therefore, perspective on how visitor's cognitive experience affected by mobile engagement is critical in understanding the continuum of technology-mediated experience. The study was executed at Kuala Lumpur City Centre and the population was confined to millennial generation due to visibility as current tourism market. On-going survey of 235 respondents was conducted on 56 identified main attractions within the city centre. Preliminary findings reveal respondents’ desire towards deviation of smartphone engagement from daily uses during travel, as well as significant of interactive and value instilling engagement to uplift experience. This paper concluded with indication of research limitations and possible future research in this area. Institute of Physics Publishing 2020-03-03 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/89678/1/89678_Experience%20co-creation%20of%20city%20visitors.pdf application/pdf en http://irep.iium.edu.my/89678/7/89678_Experience%20co-creation%20of%20city%20visitors_SCOPUS.pdf Mohd, Nur Shuhadah and Ismail, Hairul Nizam and Syed Jaafar, Syed Muhammad Rafy and Isa, Norliza (2020) Experience co-creation of city visitors from the perspective of technological engagement. In: 1st International Conference on Planning towards Sustainability, ICoPS 2019, 6-7 November 2019, Surakarta, Indonesia. https://iopscience.iop.org/journal/1755-1315 10.1088/1755-1315/447/1/012002
institution	Universiti Islam Antarabangsa Malaysia
building	IIUM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	International Islamic University Malaysia
content_source	IIUM Repository (IREP)
url_provider	http://irep.iium.edu.my/
language	English English
topic	HM1106 Interpersonal relations. Social behavior HM831 Social change T Technology (General)
spellingShingle	HM1106 Interpersonal relations. Social behavior HM831 Social change T Technology (General) Mohd, Nur Shuhadah Ismail, Hairul Nizam Syed Jaafar, Syed Muhammad Rafy Isa, Norliza Experience co-creation of city visitors from the perspective of technological engagement
description	The population today have immersed in mobile technology as ICTs is seen as capable in supplementing human social and psychological experience. Similarly, city visitors often perceived mobile technology as an inevitable partner in facilitating space consumption of an unfamiliar environment. Especially in urban setting, great incursion of technology in mediating human-destination encounter had manipulated visitor's cognitive conceptualisation process, and arguably critical for destination management and liveable city making. Due to high dependency on mobile assistance among current visitors market, cognitive stimulation from tech-human engagement was seen as influential force in psychologically motivating travel satisfaction and destination loyalty. Therefore, perspective on how visitor's cognitive experience affected by mobile engagement is critical in understanding the continuum of technology-mediated experience. The study was executed at Kuala Lumpur City Centre and the population was confined to millennial generation due to visibility as current tourism market. On-going survey of 235 respondents was conducted on 56 identified main attractions within the city centre. Preliminary findings reveal respondents’ desire towards deviation of smartphone engagement from daily uses during travel, as well as significant of interactive and value instilling engagement to uplift experience. This paper concluded with indication of research limitations and possible future research in this area.
format	Conference or Workshop Item
author	Mohd, Nur Shuhadah Ismail, Hairul Nizam Syed Jaafar, Syed Muhammad Rafy Isa, Norliza
author_facet	Mohd, Nur Shuhadah Ismail, Hairul Nizam Syed Jaafar, Syed Muhammad Rafy Isa, Norliza
author_sort	Mohd, Nur Shuhadah
title	Experience co-creation of city visitors from the perspective of technological engagement
title_short	Experience co-creation of city visitors from the perspective of technological engagement
title_full	Experience co-creation of city visitors from the perspective of technological engagement
title_fullStr	Experience co-creation of city visitors from the perspective of technological engagement
title_full_unstemmed	Experience co-creation of city visitors from the perspective of technological engagement
title_sort	experience co-creation of city visitors from the perspective of technological engagement
publisher	Institute of Physics Publishing
publishDate	2020
url	http://irep.iium.edu.my/89678/1/89678_Experience%20co-creation%20of%20city%20visitors.pdf http://irep.iium.edu.my/89678/7/89678_Experience%20co-creation%20of%20city%20visitors_SCOPUS.pdf http://irep.iium.edu.my/89678/ https://iopscience.iop.org/journal/1755-1315
_version_	1715189375058313216
score	13.211869

Experience co-creation of city visitors from the perspective of technological engagement

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