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Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance

Research in the field of social robotics suggests that enhancing social cues in robots can elicit more social responses in users. It is however not clear how users respond socially to persuasive social robots and whether such reactions will be more pronounced when the robots feature more interactive...

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Main Authors: Ghazali, Aimi Shazwani, Ham, Jaap, Barakova, Emilia I., Markopoulos, Panos P.
Format: Article
Language:English
English
English
Published: Robotics Society of Japan 2019
Subjects:
TJ210.2 Mechanical devices and figures. Automata. Ingenious mechanism. Robots (General)
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spelling my.iium.irep.788942020-02-27T09:13:27Z http://irep.iium.edu.my/78894/ Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance Ghazali, Aimi Shazwani Ham, Jaap Barakova, Emilia I. Markopoulos, Panos P. TJ210.2 Mechanical devices and figures. Automata. Ingenious mechanism. Robots (General) Research in the field of social robotics suggests that enhancing social cues in robots can elicit more social responses in users. It is however not clear how users respond socially to persuasive social robots and whether such reactions will be more pronounced when the robots feature more interactive social cues. In the current research, we examine social responses towards persuasive attempts provided by a robot featuring different numbers of interactive social cues. A laboratory experiment assessed participants’ psychological reactance, liking, trusting beliefs and compliance toward a persuasive robot that either presented users with: no interactive social cues (random head movements and random social praises), low number of interactive social cues (head mimicry), or high number of interactive social cues (head mimicry and proper timing for social praise). Results show that a persuasive robot with the highest number of interactive social cues invoked lower reactance and was liked more than the robots in the other two conditions. Furthermore, results suggest that trusting beliefs towards persuasive robots can be enhanced by utilizing praise as presented by social robots in no interactive social cues and high number of interactive social cues conditions. However, interactive social cues did not contribute to higher compliance. Robotics Society of Japan 2019-04-18 Article PeerReviewed application/pdf en http://irep.iium.edu.my/78894/14/78894_Assessing%20the%20effect%20of%20persuasive%20robots_article.pdf application/pdf en http://irep.iium.edu.my/78894/2/78894_Assessing%20the%20effect%20of%20persuasive%20robots_SCOPUS.pdf application/pdf en http://irep.iium.edu.my/78894/13/78894_Assessing%20the%20effect%20of%20persuasive%20robots_wos.pdf Ghazali, Aimi Shazwani and Ham, Jaap and Barakova, Emilia I. and Markopoulos, Panos P. (2019) Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance. Advanced Robotics, 33 (7-8). pp. 325-337. ISSN 0169-1864 E-ISSN 1568-5535 https://www-tandfonline-com.ezproxy.um.edu.my/doi/pdf/10.1080/01691864.2019.1589570?needAccess=true 10.1080/01691864.2019.1589570
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
English
English
topic TJ210.2 Mechanical devices and figures. Automata. Ingenious mechanism. Robots (General)
spellingShingle TJ210.2 Mechanical devices and figures. Automata. Ingenious mechanism. Robots (General)
Ghazali, Aimi Shazwani
Ham, Jaap
Barakova, Emilia I.
Markopoulos, Panos P.
Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance
description Research in the field of social robotics suggests that enhancing social cues in robots can elicit more social responses in users. It is however not clear how users respond socially to persuasive social robots and whether such reactions will be more pronounced when the robots feature more interactive social cues. In the current research, we examine social responses towards persuasive attempts provided by a robot featuring different numbers of interactive social cues. A laboratory experiment assessed participants’ psychological reactance, liking, trusting beliefs and compliance toward a persuasive robot that either presented users with: no interactive social cues (random head movements and random social praises), low number of interactive social cues (head mimicry), or high number of interactive social cues (head mimicry and proper timing for social praise). Results show that a persuasive robot with the highest number of interactive social cues invoked lower reactance and was liked more than the robots in the other two conditions. Furthermore, results suggest that trusting beliefs towards persuasive robots can be enhanced by utilizing praise as presented by social robots in no interactive social cues and high number of interactive social cues conditions. However, interactive social cues did not contribute to higher compliance.
format Article
author Ghazali, Aimi Shazwani
Ham, Jaap
Barakova, Emilia I.
Markopoulos, Panos P.
author_facet Ghazali, Aimi Shazwani
Ham, Jaap
Barakova, Emilia I.
Markopoulos, Panos P.
author_sort Ghazali, Aimi Shazwani
title Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance
title_short Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance
title_full Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance
title_fullStr Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance
title_full_unstemmed Assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance
title_sort assessing the effect of persuasive robots interactive social cues on users’ psychological reactance, liking, trusting beliefs and compliance
publisher Robotics Society of Japan
publishDate 2019
url http://irep.iium.edu.my/78894/14/78894_Assessing%20the%20effect%20of%20persuasive%20robots_article.pdf
http://irep.iium.edu.my/78894/2/78894_Assessing%20the%20effect%20of%20persuasive%20robots_SCOPUS.pdf
http://irep.iium.edu.my/78894/13/78894_Assessing%20the%20effect%20of%20persuasive%20robots_wos.pdf
http://irep.iium.edu.my/78894/
https://www-tandfonline-com.ezproxy.um.edu.my/doi/pdf/10.1080/01691864.2019.1589570?needAccess=true
_version_ 1662753852414230528
score 13.211869

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