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Factors affecting value co-creation effectiveness in digital library service quality

Academic libraries just like other contemporary organisations are increasingly depending on the Value Co-creation Business Strategy as the main locus of service creation and service delivery since it offers an effective Model for re-organization to reduce costs, optimizing resource usage and for en...

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Main Authors: Moses, Golooba, Ahlan, Abdul Rahman
Format: Book
Language:English
English
Published: IIUM Press 2017
Subjects:
T Technology (General)
T58.6 Management information systems
Z665 Library Science. Information Science
Online Access:http://irep.iium.edu.my/69772/1/ISBN%20978-967-418-679-1%20Book%20Cover%20IIUM%20Press.pdf
http://irep.iium.edu.my/69772/2/Factors%20Affecting%20Value%20Co-Creation%20Effectiveness%20in%20Digital%20Library%20Service%20Quality.pdf
http://irep.iium.edu.my/69772/
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spelling my.iium.irep.697722019-01-18T04:01:36Z http://irep.iium.edu.my/69772/ Factors affecting value co-creation effectiveness in digital library service quality Moses, Golooba Ahlan, Abdul Rahman T Technology (General) T58.6 Management information systems Z665 Library Science. Information Science Academic libraries just like other contemporary organisations are increasingly depending on the Value Co-creation Business Strategy as the main locus of service creation and service delivery since it offers an effective Model for re-organization to reduce costs, optimizing resource usage and for enhancing customer service performance. Overall, the rapid advancements in digital technologies have made the value cocreation model as the most convenient and cost-effective business strategy for academic libraries as it allows library users to co-create their own experiences; and also enables academic libraries to reduce operational costs by way of investing only in resources that target performance gaps, thus avoiding un-necessary duplicated investments. Given the growing importance of the value co-creation Business Strategy, there is an increasing need to understand the various factors which may affect the overall value co-creation effectiveness. Unfortunately there is still a dearth of research focusing the notion of value co-creation in particular, and on the factors which may affect value co-creation effectiveness in general. Moreover, related studies are still largely fragmented and researchers are still divergent in the way they conceptualize the key variables. To bridge this gap, the researchers seek to propose a holistic model, which integrates the various strands of research related to value co-creation effectiveness, particularly in the context of digital library service quality. Accordingly, the researchers use the lens of the Information Systems Success Model (ISSM) to integrate the various strands of related literature; and also draw insights from two dominant theories; the Service Dominant Logic (SDL) and the Social Cognitive Theory (SCT) to extend this particular knowledge domain. In carrying out the empirical study, the researchers follow a quantitative research strategy. Data is collected from postgraduate students of selected Malaysian public universities using a survey instrument. This data is later analysed using both Exploratory Factory Analysis (EFA) and Confirmatory Factor Analysis (CFA); specifically using the Statistical Package for the Social Science (SPSS) and Analysis of Moment Structures (AMOS) statistical tools respectively. IIUM Press 2017 Book PeerReviewed application/pdf en http://irep.iium.edu.my/69772/1/ISBN%20978-967-418-679-1%20Book%20Cover%20IIUM%20Press.pdf application/pdf en http://irep.iium.edu.my/69772/2/Factors%20Affecting%20Value%20Co-Creation%20Effectiveness%20in%20Digital%20Library%20Service%20Quality.pdf Moses, Golooba and Ahlan, Abdul Rahman (2017) Factors affecting value co-creation effectiveness in digital library service quality. IIUM Press, Kuala Lumpur, Malaysia. ISBN 978-967-418-679-1
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
English
topic T Technology (General)
T58.6 Management information systems
Z665 Library Science. Information Science
spellingShingle T Technology (General)
T58.6 Management information systems
Z665 Library Science. Information Science
Moses, Golooba
Ahlan, Abdul Rahman
Factors affecting value co-creation effectiveness in digital library service quality
description Academic libraries just like other contemporary organisations are increasingly depending on the Value Co-creation Business Strategy as the main locus of service creation and service delivery since it offers an effective Model for re-organization to reduce costs, optimizing resource usage and for enhancing customer service performance. Overall, the rapid advancements in digital technologies have made the value cocreation model as the most convenient and cost-effective business strategy for academic libraries as it allows library users to co-create their own experiences; and also enables academic libraries to reduce operational costs by way of investing only in resources that target performance gaps, thus avoiding un-necessary duplicated investments. Given the growing importance of the value co-creation Business Strategy, there is an increasing need to understand the various factors which may affect the overall value co-creation effectiveness. Unfortunately there is still a dearth of research focusing the notion of value co-creation in particular, and on the factors which may affect value co-creation effectiveness in general. Moreover, related studies are still largely fragmented and researchers are still divergent in the way they conceptualize the key variables. To bridge this gap, the researchers seek to propose a holistic model, which integrates the various strands of research related to value co-creation effectiveness, particularly in the context of digital library service quality. Accordingly, the researchers use the lens of the Information Systems Success Model (ISSM) to integrate the various strands of related literature; and also draw insights from two dominant theories; the Service Dominant Logic (SDL) and the Social Cognitive Theory (SCT) to extend this particular knowledge domain. In carrying out the empirical study, the researchers follow a quantitative research strategy. Data is collected from postgraduate students of selected Malaysian public universities using a survey instrument. This data is later analysed using both Exploratory Factory Analysis (EFA) and Confirmatory Factor Analysis (CFA); specifically using the Statistical Package for the Social Science (SPSS) and Analysis of Moment Structures (AMOS) statistical tools respectively.
format Book
author Moses, Golooba
Ahlan, Abdul Rahman
author_facet Moses, Golooba
Ahlan, Abdul Rahman
author_sort Moses, Golooba
title Factors affecting value co-creation effectiveness in digital library service quality
title_short Factors affecting value co-creation effectiveness in digital library service quality
title_full Factors affecting value co-creation effectiveness in digital library service quality
title_fullStr Factors affecting value co-creation effectiveness in digital library service quality
title_full_unstemmed Factors affecting value co-creation effectiveness in digital library service quality
title_sort factors affecting value co-creation effectiveness in digital library service quality
publisher IIUM Press
publishDate 2017
url http://irep.iium.edu.my/69772/1/ISBN%20978-967-418-679-1%20Book%20Cover%20IIUM%20Press.pdf
http://irep.iium.edu.my/69772/2/Factors%20Affecting%20Value%20Co-Creation%20Effectiveness%20in%20Digital%20Library%20Service%20Quality.pdf
http://irep.iium.edu.my/69772/
_version_ 1643618913711292416
score 13.211869

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