Cover Image

Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia

This research analyses the existence of hijabophobia in relation to Muslim-friendly hospitality services in Malaysia. By looking into the current practices of hospitality industry (specifically by looking into customer services of hotels) in Malaysia, this research investigates: (i) what is meant by...

Full description

Saved in:
Bibliographic Details
Main Authors: Mohd. Zain, Nor Razinah, Hassan, Rusni, Finieli, Salsabilla Terra
Format: Article
Language:English
Published: USIM 2018
Subjects:
H10 Societies
Online Access:http://irep.iium.edu.my/68955/1/68955-hijabophobia%20a%20closed%20eye%20challenge.pdf
http://irep.iium.edu.my/68955/
http://mjsl.usim.edu.my/index.php/jurnalmjsl/article/view/87/89
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.iium.irep.68955
record_format dspace
spelling my.iium.irep.689552020-11-06T01:35:42Z http://irep.iium.edu.my/68955/ Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia Mohd. Zain, Nor Razinah Hassan, Rusni Finieli, Salsabilla Terra H10 Societies This research analyses the existence of hijabophobia in relation to Muslim-friendly hospitality services in Malaysia. By looking into the current practices of hospitality industry (specifically by looking into customer services of hotels) in Malaysia, this research investigates: (i) what is meant by hijabophobia? (ii) nature of hijabophobia under the purview of Malaysian laws; (iii) the impacts of hijabophobia in the employments and customer services; and (iv) the countermeasures to eliminate hijabophobia in the hospitality industry in Malaysia. This exploratory research utilises the doctrinal legal methods and the collected real experiences that are obtained through qualitative interviews. Based on the researchers’ preliminary investigation, there is existence of hijabophobia in the customer services of hotels and their employment in Malaysia. Such existence of hijabophobia is promoted through the hotels’ policies; and sometimes under unwritten but well acceptable standard of operations and practices. Unfortunately, since this research is carried out only based on preliminary findings, the researchers are unable to provide the frequency of occurrences for the hijabophobic practices in their customer services or employments. Here, the researchers suggest for an in-depth investigation on the policies and standard of operation or practices of each and every hotels in Malaysia. This is also necessary to evaluate the extent of Muslim-friendly hospitality services applied in these hotels. USIM 2018-12 Article PeerReviewed application/pdf en http://irep.iium.edu.my/68955/1/68955-hijabophobia%20a%20closed%20eye%20challenge.pdf Mohd. Zain, Nor Razinah and Hassan, Rusni and Finieli, Salsabilla Terra (2018) Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia. Malaysian Journal Shariah and Law, 8 (2). pp. 1-9. ISSN 1985-7454 E-ISSN 2590-4396 http://mjsl.usim.edu.my/index.php/jurnalmjsl/article/view/87/89
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic H10 Societies
spellingShingle H10 Societies
Mohd. Zain, Nor Razinah
Hassan, Rusni
Finieli, Salsabilla Terra
Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia
description This research analyses the existence of hijabophobia in relation to Muslim-friendly hospitality services in Malaysia. By looking into the current practices of hospitality industry (specifically by looking into customer services of hotels) in Malaysia, this research investigates: (i) what is meant by hijabophobia? (ii) nature of hijabophobia under the purview of Malaysian laws; (iii) the impacts of hijabophobia in the employments and customer services; and (iv) the countermeasures to eliminate hijabophobia in the hospitality industry in Malaysia. This exploratory research utilises the doctrinal legal methods and the collected real experiences that are obtained through qualitative interviews. Based on the researchers’ preliminary investigation, there is existence of hijabophobia in the customer services of hotels and their employment in Malaysia. Such existence of hijabophobia is promoted through the hotels’ policies; and sometimes under unwritten but well acceptable standard of operations and practices. Unfortunately, since this research is carried out only based on preliminary findings, the researchers are unable to provide the frequency of occurrences for the hijabophobic practices in their customer services or employments. Here, the researchers suggest for an in-depth investigation on the policies and standard of operation or practices of each and every hotels in Malaysia. This is also necessary to evaluate the extent of Muslim-friendly hospitality services applied in these hotels.
format Article
author Mohd. Zain, Nor Razinah
Hassan, Rusni
Finieli, Salsabilla Terra
author_facet Mohd. Zain, Nor Razinah
Hassan, Rusni
Finieli, Salsabilla Terra
author_sort Mohd. Zain, Nor Razinah
title Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia
title_short Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia
title_full Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia
title_fullStr Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia
title_full_unstemmed Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia
title_sort hijabophobia: a closed eye challenge towards muslim friendly hospitality services in malaysia
publisher USIM
publishDate 2018
url http://irep.iium.edu.my/68955/1/68955-hijabophobia%20a%20closed%20eye%20challenge.pdf
http://irep.iium.edu.my/68955/
http://mjsl.usim.edu.my/index.php/jurnalmjsl/article/view/87/89
_version_ 1683230336862912512
score 13.211869

Similar Items