Staff View: Study on the perception of staff and students of a university on community pharmacy practice in Ipoh, Perak, Malaysia

Study on the perception of staff and students of a university on community pharmacy practice in Ipoh, Perak, Malaysia

Background: In Malaysia, community pharmacies play an important and vital role in both urban and rural areas with approximately 30% of 12,000 registered pharmacists with annual retention certificate practicing in community pharmacies. The main objective of this study was to find the perception...

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Main Authors:	Mathews, Allan, Azad, Abul Kalam, Abbas, Syed A., Che Rose, Farid Z., Helal Uddin, A.B.M.
Format:	Article
Language:	English
Published:	Wolters Kluwer - Medknow 2018
Subjects:	RA Public aspects of medicine RS Pharmacy and materia medica
Online Access:	http://irep.iium.edu.my/68164/1/JPBS_80_18_Updated%20pdf%20file.pdf http://irep.iium.edu.my/68164/ http://www.jpbsonline.org/article.asp?issn=0975-7406;year=2018;volume=10;issue=4;spage=226;epage=231;aulast=Mathews;type=0
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spelling	my.iium.irep.681642022-11-07T02:46:18Z http://irep.iium.edu.my/68164/ Study on the perception of staff and students of a university on community pharmacy practice in Ipoh, Perak, Malaysia Mathews, Allan Azad, Abul Kalam Abbas, Syed A. Che Rose, Farid Z. Helal Uddin, A.B.M. RA Public aspects of medicine RS Pharmacy and materia medica Background: In Malaysia, community pharmacies play an important and vital role in both urban and rural areas with approximately 30% of 12,000 registered pharmacists with annual retention certificate practicing in community pharmacies. The main objective of this study was to find the perception of respondents on the value and necessity of pharmacists. Materials and Methods: The questionnaire was divided into two sections: the first section assessed the visits to community pharmacies, purpose, interaction with pharmacy staffs, professional fee, and improvements to pharmacy practices; the second section evaluated the characteristics of respondents including an e-consent form. Data were analyzed using the Statistical Package for the Social Sciences software (version 11.5). Results: The highest number of respondents (66.1%) consulted with the pharmacists for cough and cold, 33.1% for gastric and stomach ailments, and 28.9% for diarrhea and constipation. Only 34% of cases were handled by the pharmacists, whereas 52.1% by the sales assistant. Approximately 88.5% showed satisfaction with the counseling provided. A total of 46.3% did not know whom they dealt with, whereas 51.2% wanted personal attention of the pharmacists instead of the sales assistants. However, 66.9% of respondents preferred to a private consultation room. Records of only 32.2% of respondents were secured by the pharmacies, whereas 42.1% showed interest to pay a professional fee. Moreover, 83.3% agreed the fee of RM5 only, whereas 20.8% agreed to RM10. Among the respondents, majority agreed to pay a fee willingly, but approximately 30% stayed neutral. Conclusion: There is a need for the community pharmacists to play vital roles firsthand at the front desk to serve the patients professionally instead of handing over the responsibilities to the sales assistant. Wolters Kluwer - Medknow 2018-10 Article PeerReviewed application/pdf en http://irep.iium.edu.my/68164/1/JPBS_80_18_Updated%20pdf%20file.pdf Mathews, Allan and Azad, Abul Kalam and Abbas, Syed A. and Che Rose, Farid Z. and Helal Uddin, A.B.M. (2018) Study on the perception of staff and students of a university on community pharmacy practice in Ipoh, Perak, Malaysia. Journal of Pharmacy and Bioallied Sciences, 10 (4 (October -December)). pp. 226-231. ISSN 0976-4879 E-ISSN 0975-7406 http://www.jpbsonline.org/article.asp?issn=0975-7406;year=2018;volume=10;issue=4;spage=226;epage=231;aulast=Mathews;type=0
institution	Universiti Islam Antarabangsa Malaysia
building	IIUM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	International Islamic University Malaysia
content_source	IIUM Repository (IREP)
url_provider	http://irep.iium.edu.my/
language	English
topic	RA Public aspects of medicine RS Pharmacy and materia medica
spellingShingle	RA Public aspects of medicine RS Pharmacy and materia medica Mathews, Allan Azad, Abul Kalam Abbas, Syed A. Che Rose, Farid Z. Helal Uddin, A.B.M. Study on the perception of staff and students of a university on community pharmacy practice in Ipoh, Perak, Malaysia
description	Background: In Malaysia, community pharmacies play an important and vital role in both urban and rural areas with approximately 30% of 12,000 registered pharmacists with annual retention certificate practicing in community pharmacies. The main objective of this study was to find the perception of respondents on the value and necessity of pharmacists. Materials and Methods: The questionnaire was divided into two sections: the first section assessed the visits to community pharmacies, purpose, interaction with pharmacy staffs, professional fee, and improvements to pharmacy practices; the second section evaluated the characteristics of respondents including an e-consent form. Data were analyzed using the Statistical Package for the Social Sciences software (version 11.5). Results: The highest number of respondents (66.1%) consulted with the pharmacists for cough and cold, 33.1% for gastric and stomach ailments, and 28.9% for diarrhea and constipation. Only 34% of cases were handled by the pharmacists, whereas 52.1% by the sales assistant. Approximately 88.5% showed satisfaction with the counseling provided. A total of 46.3% did not know whom they dealt with, whereas 51.2% wanted personal attention of the pharmacists instead of the sales assistants. However, 66.9% of respondents preferred to a private consultation room. Records of only 32.2% of respondents were secured by the pharmacies, whereas 42.1% showed interest to pay a professional fee. Moreover, 83.3% agreed the fee of RM5 only, whereas 20.8% agreed to RM10. Among the respondents, majority agreed to pay a fee willingly, but approximately 30% stayed neutral. Conclusion: There is a need for the community pharmacists to play vital roles firsthand at the front desk to serve the patients professionally instead of handing over the responsibilities to the sales assistant.
format	Article
author	Mathews, Allan Azad, Abul Kalam Abbas, Syed A. Che Rose, Farid Z. Helal Uddin, A.B.M.
author_facet	Mathews, Allan Azad, Abul Kalam Abbas, Syed A. Che Rose, Farid Z. Helal Uddin, A.B.M.
author_sort	Mathews, Allan
title	Study on the perception of staff and students of a university on community pharmacy practice in Ipoh, Perak, Malaysia
title_short	Study on the perception of staff and students of a university on community pharmacy practice in Ipoh, Perak, Malaysia
title_full	Study on the perception of staff and students of a university on community pharmacy practice in Ipoh, Perak, Malaysia
title_fullStr	Study on the perception of staff and students of a university on community pharmacy practice in Ipoh, Perak, Malaysia
title_full_unstemmed	Study on the perception of staff and students of a university on community pharmacy practice in Ipoh, Perak, Malaysia
title_sort	study on the perception of staff and students of a university on community pharmacy practice in ipoh, perak, malaysia
publisher	Wolters Kluwer - Medknow
publishDate	2018
url	http://irep.iium.edu.my/68164/1/JPBS_80_18_Updated%20pdf%20file.pdf http://irep.iium.edu.my/68164/ http://www.jpbsonline.org/article.asp?issn=0975-7406;year=2018;volume=10;issue=4;spage=226;epage=231;aulast=Mathews;type=0
_version_	1751535890409193472
score	13.211869

Study on the perception of staff and students of a university on community pharmacy practice in Ipoh, Perak, Malaysia

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