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Effect of lean six sigma on quality performance in Malaysian hospitals

Purpose – The purpose of this paper is to investigate the effects of Lean Six Sigma (LSS) and workforce management on the quality performance of Malaysian hospitals. This paper also investigates the direct and indirect relationships between top management commitment and quality performance of the...

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Main Authors: Ahmed, Selim, Manaf, Noor Hazilah, Islam, Rafikul
Format: Article
Language:English
English
Published: Emerald Publishing Limited 2018
Subjects:
HF5001 Business. Business Administration
Online Access:http://irep.iium.edu.my/67798/7/67798%20Effect%20of%20Lean%20Six%20Sigma.pdf
http://irep.iium.edu.my/67798/8/67798%20Effect%20of%20Lean%20Six%20Sigma%20SCOPUS.pdf
http://irep.iium.edu.my/67798/
https://www.emeraldinsight.com/doi/abs/10.1108/IJHCQA-07-2017-0138
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spelling my.iium.irep.677982019-03-13T07:16:25Z http://irep.iium.edu.my/67798/ Effect of lean six sigma on quality performance in Malaysian hospitals Ahmed, Selim Manaf, Noor Hazilah Islam, Rafikul HF5001 Business. Business Administration Purpose – The purpose of this paper is to investigate the effects of Lean Six Sigma (LSS) and workforce management on the quality performance of Malaysian hospitals. This paper also investigates the direct and indirect relationships between top management commitment and quality performance of the healthcare organisations in Malaysia. Design/methodology/approach – This study applied stratified random sampling to collect data from 15 different hospitals in Peninsular Malaysia. The self-administered survey questionnaires were distributed among 673 hospital staff (i.e. doctors, nurses, pharmacists, and medical laboratory technologists) to obtain 335 useful responses with a 49.47 per cent valid response rate. The research data were analysed based on confirmatory factor analysis and structural equation modelling by using AMOS version 23 software. Findings – The research findings indicated that LSS and workforce management have a significant impact on quality performance of the Malaysian hospitals, whereas senior management commitment was found to have an insignificant relationship with quality performance. The research findings indicate that senior management commitment has no direct significant relationship with quality performance, but it has an indirect significant relationship with quality performance through the mediating effects of LSS and workforce management. Research limitations/implications – This research focussed solely on healthcare organisations in Malaysia and thus the results might not be applicable for other countries as well as other service organisations. Originality/value – This research provides theoretical, methodological, and practical contributions for the LSS approach and the research findings are expected to provide guidelines to enhance the level of quality performance in healthcare organisations in Malaysia as well as other countries. Emerald Publishing Limited 2018 Article PeerReviewed application/pdf en http://irep.iium.edu.my/67798/7/67798%20Effect%20of%20Lean%20Six%20Sigma.pdf application/pdf en http://irep.iium.edu.my/67798/8/67798%20Effect%20of%20Lean%20Six%20Sigma%20SCOPUS.pdf Ahmed, Selim and Manaf, Noor Hazilah and Islam, Rafikul (2018) Effect of lean six sigma on quality performance in Malaysian hospitals. International Journal of Healthcare Quality Assurance, 31 (8). pp. 973-987. ISSN 0952-6862 https://www.emeraldinsight.com/doi/abs/10.1108/IJHCQA-07-2017-0138 10.1108/IJHCQA-07-2017-0138
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
English
topic HF5001 Business. Business Administration
spellingShingle HF5001 Business. Business Administration
Ahmed, Selim
Manaf, Noor Hazilah
Islam, Rafikul
Effect of lean six sigma on quality performance in Malaysian hospitals
description Purpose – The purpose of this paper is to investigate the effects of Lean Six Sigma (LSS) and workforce management on the quality performance of Malaysian hospitals. This paper also investigates the direct and indirect relationships between top management commitment and quality performance of the healthcare organisations in Malaysia. Design/methodology/approach – This study applied stratified random sampling to collect data from 15 different hospitals in Peninsular Malaysia. The self-administered survey questionnaires were distributed among 673 hospital staff (i.e. doctors, nurses, pharmacists, and medical laboratory technologists) to obtain 335 useful responses with a 49.47 per cent valid response rate. The research data were analysed based on confirmatory factor analysis and structural equation modelling by using AMOS version 23 software. Findings – The research findings indicated that LSS and workforce management have a significant impact on quality performance of the Malaysian hospitals, whereas senior management commitment was found to have an insignificant relationship with quality performance. The research findings indicate that senior management commitment has no direct significant relationship with quality performance, but it has an indirect significant relationship with quality performance through the mediating effects of LSS and workforce management. Research limitations/implications – This research focussed solely on healthcare organisations in Malaysia and thus the results might not be applicable for other countries as well as other service organisations. Originality/value – This research provides theoretical, methodological, and practical contributions for the LSS approach and the research findings are expected to provide guidelines to enhance the level of quality performance in healthcare organisations in Malaysia as well as other countries.
format Article
author Ahmed, Selim
Manaf, Noor Hazilah
Islam, Rafikul
author_facet Ahmed, Selim
Manaf, Noor Hazilah
Islam, Rafikul
author_sort Ahmed, Selim
title Effect of lean six sigma on quality performance in Malaysian hospitals
title_short Effect of lean six sigma on quality performance in Malaysian hospitals
title_full Effect of lean six sigma on quality performance in Malaysian hospitals
title_fullStr Effect of lean six sigma on quality performance in Malaysian hospitals
title_full_unstemmed Effect of lean six sigma on quality performance in Malaysian hospitals
title_sort effect of lean six sigma on quality performance in malaysian hospitals
publisher Emerald Publishing Limited
publishDate 2018
url http://irep.iium.edu.my/67798/7/67798%20Effect%20of%20Lean%20Six%20Sigma.pdf
http://irep.iium.edu.my/67798/8/67798%20Effect%20of%20Lean%20Six%20Sigma%20SCOPUS.pdf
http://irep.iium.edu.my/67798/
https://www.emeraldinsight.com/doi/abs/10.1108/IJHCQA-07-2017-0138
_version_ 1643619381621555200
score 13.211869

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