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Students’ satisfaction in using the IIUM Website

The 21st Century has witnessed tremendous development in Information Technology. With the development of the communication technology devices, the organisations including academic institutions are pressured to be accessible online. As an academic institution, the International Islamic University Mal...

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Main Authors:	Abdul Kadir, Hasnah, Wok, Saodah
Format:	Conference or Workshop Item
Language:	English English
Published:	2018
Subjects:	H61.8 Communication of information L Education (General) LB1044 Internet in Education LB2300 Higher Education
Online Access:	http://irep.iium.edu.my/67256/1/ISMEC2018%20-%20program%20book%2031102018.pdf http://irep.iium.edu.my/67256/8/67256_Students%E2%80%99%20Satisfaction%20in%20Using%20the%20IIUM%20Website.pdf http://irep.iium.edu.my/67256/ https://iiummediacomm.wixsite.com/ismec2018
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id	my.iium.irep.67256
record_format	dspace
spelling	my.iium.irep.672562018-11-07T01:21:19Z http://irep.iium.edu.my/67256/ Students’ satisfaction in using the IIUM Website Abdul Kadir, Hasnah Wok, Saodah H61.8 Communication of information L Education (General) LB1044 Internet in Education LB2300 Higher Education The 21st Century has witnessed tremendous development in Information Technology. With the development of the communication technology devices, the organisations including academic institutions are pressured to be accessible online. As an academic institution, the International Islamic University Malaysia (IIUM) is keeping abreast with the current technology. As such, this study aims to determine students’ satisfaction on using the IIUM website. Using the Uses and Gratification Theory (UGT), this study measures the relationships among the variables of satisfaction, awareness, perception, attitude, behaviour and usage of the IIUM website. The objectives of this study are to analyse the levels and relationships among the variables, besides determining the best predictor of satisfaction in using the IIUM website. A quantitative research design using the survey method with a self-administered questionnaire is used for data collection. A total of 409 students participated in this study. The results show that all the levels of tested variables: satisfaction, awareness, perception, attitude, behaviour and usage are positively related. Attitude is the best predictor for satisfaction in using the IIUM website. Students agree that the IIUM website is very useful for them through their college years. They rely on the website for their academic-related activities, course registration and downloading study materials online. Thus, the results support the UGT that focuses on user satisfaction. For suggestions, IIUM needs to regularly update the information on its website. The interface of the website needs to be attractive, simple and easy for users to search for academic-related information. Further, with the heavy usage of the smartphone among students, the website should have the mobile application to increase the users’ satisfaction level in using the IIUM website. 2018-09-25 Conference or Workshop Item NonPeerReviewed application/pdf en http://irep.iium.edu.my/67256/1/ISMEC2018%20-%20program%20book%2031102018.pdf application/pdf en http://irep.iium.edu.my/67256/8/67256_Students%E2%80%99%20Satisfaction%20in%20Using%20the%20IIUM%20Website.pdf Abdul Kadir, Hasnah and Wok, Saodah (2018) Students’ satisfaction in using the IIUM Website. In: International Seminar on Media and Communication (ISMEC 2018), 25th Sept. 2018, Kuala Lumpur. (Unpublished) https://iiummediacomm.wixsite.com/ismec2018
institution	Universiti Islam Antarabangsa Malaysia
building	IIUM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	International Islamic University Malaysia
content_source	IIUM Repository (IREP)
url_provider	http://irep.iium.edu.my/
language	English English
topic	H61.8 Communication of information L Education (General) LB1044 Internet in Education LB2300 Higher Education
spellingShingle	H61.8 Communication of information L Education (General) LB1044 Internet in Education LB2300 Higher Education Abdul Kadir, Hasnah Wok, Saodah Students’ satisfaction in using the IIUM Website
description	The 21st Century has witnessed tremendous development in Information Technology. With the development of the communication technology devices, the organisations including academic institutions are pressured to be accessible online. As an academic institution, the International Islamic University Malaysia (IIUM) is keeping abreast with the current technology. As such, this study aims to determine students’ satisfaction on using the IIUM website. Using the Uses and Gratification Theory (UGT), this study measures the relationships among the variables of satisfaction, awareness, perception, attitude, behaviour and usage of the IIUM website. The objectives of this study are to analyse the levels and relationships among the variables, besides determining the best predictor of satisfaction in using the IIUM website. A quantitative research design using the survey method with a self-administered questionnaire is used for data collection. A total of 409 students participated in this study. The results show that all the levels of tested variables: satisfaction, awareness, perception, attitude, behaviour and usage are positively related. Attitude is the best predictor for satisfaction in using the IIUM website. Students agree that the IIUM website is very useful for them through their college years. They rely on the website for their academic-related activities, course registration and downloading study materials online. Thus, the results support the UGT that focuses on user satisfaction. For suggestions, IIUM needs to regularly update the information on its website. The interface of the website needs to be attractive, simple and easy for users to search for academic-related information. Further, with the heavy usage of the smartphone among students, the website should have the mobile application to increase the users’ satisfaction level in using the IIUM website.
format	Conference or Workshop Item
author	Abdul Kadir, Hasnah Wok, Saodah
author_facet	Abdul Kadir, Hasnah Wok, Saodah
author_sort	Abdul Kadir, Hasnah
title	Students’ satisfaction in using the IIUM Website
title_short	Students’ satisfaction in using the IIUM Website
title_full	Students’ satisfaction in using the IIUM Website
title_fullStr	Students’ satisfaction in using the IIUM Website
title_full_unstemmed	Students’ satisfaction in using the IIUM Website
title_sort	students’ satisfaction in using the iium website
publishDate	2018
url	http://irep.iium.edu.my/67256/1/ISMEC2018%20-%20program%20book%2031102018.pdf http://irep.iium.edu.my/67256/8/67256_Students%E2%80%99%20Satisfaction%20in%20Using%20the%20IIUM%20Website.pdf http://irep.iium.edu.my/67256/ https://iiummediacomm.wixsite.com/ismec2018
_version_	1643618173007691776
score	13.211869

Students’ satisfaction in using the IIUM Website

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