Calculating customer experience management index for telecommunication service using genetic algorithm based weighted attributes
The Customers are the hearts of any industry. Telecommunication being a service oriented industry always prioritizes to find ways of making customers happy, satisfied and loyal. By recognizing this prominence, this paper presents a survey based analysis. A study is conducted to determine what m...
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| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
IEEE
2018
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/64354/7/64354%20Calculating%20Customer%20Experience%20Management.pdf http://irep.iium.edu.my/64354/13/64354_Calculating%20customer%20experience%20management%20index_scopus.pdf http://irep.iium.edu.my/64354/ https://ieeexplore.ieee.org/document/8376335/ |
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