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Student satisfaction with hostel in international campus: A literature review

This paper adopts conceptual approach to understand on how uncertainty avoidance culture effects student satisfaction in the context of university housing. Most researchers postulate that Expectancy Disconfirmation Theory is the most suitable for assessing customer satisfaction. Paying attention...

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Main Authors: , Syarifah Hasanah, Idid, Syed Arabi, Harun, Aizul Nahar, Tareq, Mohammad Ali
Format: Conference or Workshop Item
Language:English
Published: Pontifícia Universidade Católica de São Paulo 2017
Subjects:
H Social Sciences (General)
H61 Theory. Method
Online Access:http://irep.iium.edu.my/62137/13/62137-Student%20Satisfaction%20with%20Hostel%20in%20International%20Campus.pdf
http://irep.iium.edu.my/62137/
http://www.pucsp.br/icim/ingles/downloads/icim2017-proceedings.pdf
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spelling my.iium.irep.62137 http://irep.iium.edu.my/62137/ Student satisfaction with hostel in international campus: A literature review , Syarifah Hasanah Idid, Syed Arabi Harun, Aizul Nahar Tareq, Mohammad Ali H Social Sciences (General) H61 Theory. Method This paper adopts conceptual approach to understand on how uncertainty avoidance culture effects student satisfaction in the context of university housing. Most researchers postulate that Expectancy Disconfirmation Theory is the most suitable for assessing customer satisfaction. Paying attention to the issue of student accommodation satisfaction is the main concern to improve the performance of the services provided by student housing. Cultural value of the students is one of the contributing factors to their satisfaction. The present study only assesses the literature on Expectancy Disconfirmation Theory, customer satisfaction, student housing satisfaction, and link between uncertainty avoidance and customer satisfaction. This study significantly broadens the university‘s understanding of dealing with hostel residents from different cultures and helping provide quality services. This study is based on the Expextancy Disconfirmation Theory whereby the model has been reviewed in the context of international student accommodation with the findings that culture plays role in assessing the student satisfaction. Pontifícia Universidade Católica de São Paulo 2017 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/62137/13/62137-Student%20Satisfaction%20with%20Hostel%20in%20International%20Campus.pdf , Syarifah Hasanah and Idid, Syed Arabi and Harun, Aizul Nahar and Tareq, Mohammad Ali (2017) Student satisfaction with hostel in international campus: A literature review. In: The 14th International Conference on Innovation and Management (ICIM 2017), 27th September-29th September 2017, Swansea, United Kingdom. http://www.pucsp.br/icim/ingles/downloads/icim2017-proceedings.pdf
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic H Social Sciences (General)
H61 Theory. Method
spellingShingle H Social Sciences (General)
H61 Theory. Method
, Syarifah Hasanah
Idid, Syed Arabi
Harun, Aizul Nahar
Tareq, Mohammad Ali
Student satisfaction with hostel in international campus: A literature review
description This paper adopts conceptual approach to understand on how uncertainty avoidance culture effects student satisfaction in the context of university housing. Most researchers postulate that Expectancy Disconfirmation Theory is the most suitable for assessing customer satisfaction. Paying attention to the issue of student accommodation satisfaction is the main concern to improve the performance of the services provided by student housing. Cultural value of the students is one of the contributing factors to their satisfaction. The present study only assesses the literature on Expectancy Disconfirmation Theory, customer satisfaction, student housing satisfaction, and link between uncertainty avoidance and customer satisfaction. This study significantly broadens the university‘s understanding of dealing with hostel residents from different cultures and helping provide quality services. This study is based on the Expextancy Disconfirmation Theory whereby the model has been reviewed in the context of international student accommodation with the findings that culture plays role in assessing the student satisfaction.
format Conference or Workshop Item
author , Syarifah Hasanah
Idid, Syed Arabi
Harun, Aizul Nahar
Tareq, Mohammad Ali
author_facet , Syarifah Hasanah
Idid, Syed Arabi
Harun, Aizul Nahar
Tareq, Mohammad Ali
author_sort , Syarifah Hasanah
title Student satisfaction with hostel in international campus: A literature review
title_short Student satisfaction with hostel in international campus: A literature review
title_full Student satisfaction with hostel in international campus: A literature review
title_fullStr Student satisfaction with hostel in international campus: A literature review
title_full_unstemmed Student satisfaction with hostel in international campus: A literature review
title_sort student satisfaction with hostel in international campus: a literature review
publisher Pontifícia Universidade Católica de São Paulo
publishDate 2017
url http://irep.iium.edu.my/62137/13/62137-Student%20Satisfaction%20with%20Hostel%20in%20International%20Campus.pdf
http://irep.iium.edu.my/62137/
http://www.pucsp.br/icim/ingles/downloads/icim2017-proceedings.pdf
_version_ 1643617054381572096
score 13.211869

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