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Implementing key performance indicators in a government agency: a typical story?

The main objective of this study is to provide insight into the implementation of Key Perfor- mance Indicators (KPIs) in public sector organisations. Drawing on a case study of a govern ment agency that is responsible for providing training and financial assistance to students and entrepreneurs in...

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Main Authors: Laurence, Ferry, Murphy, Peter, Zakaria, Zamzulaila, Zakaria, Zarina
Format: Article
Language:English
Published: Chartered Institute of Public Finance and Accountancy (CIPFA) 2015
Subjects:
HJ9701 Public accounting
Online Access:http://irep.iium.edu.my/49582/1/JFMPS-Jan-2016-KPI.pdf
http://irep.iium.edu.my/49582/
http://www.cipfa.org/policy-and-guidance/the-journal-of-finance-and-management-in-public-services
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spelling my.iium.irep.495822016-02-13T08:02:52Z http://irep.iium.edu.my/49582/ Implementing key performance indicators in a government agency: a typical story? Laurence, Ferry Murphy, Peter Zakaria, Zamzulaila Zakaria, Zarina HJ9701 Public accounting The main objective of this study is to provide insight into the implementation of Key Perfor- mance Indicators (KPIs) in public sector organisations. Drawing on a case study of a govern ment agency that is responsible for providing training and financial assistance to students and entrepreneurs in Malaysia we suggest that adoption of KPIs can be instrumental, but is also isomorphic, following management fashion, and has been used for legitimisation. Implementation of KPIs requires strong support, both human and non-human, if their introduction is to be effective. The key to perceived effectiveness of KPIs in this study lay primarily within the role of champions who were able to convince and convert members of the organisation of the value of KPIs to their activities. Chartered Institute of Public Finance and Accountancy (CIPFA) 2015 Article REM application/pdf en http://irep.iium.edu.my/49582/1/JFMPS-Jan-2016-KPI.pdf Laurence, Ferry and Murphy, Peter and Zakaria, Zamzulaila and Zakaria, Zarina (2015) Implementing key performance indicators in a government agency: a typical story? The Journal of Finance and Management in Public Services, 14 (2). pp. 1-15. http://www.cipfa.org/policy-and-guidance/the-journal-of-finance-and-management-in-public-services
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic HJ9701 Public accounting
spellingShingle HJ9701 Public accounting
Laurence, Ferry
Murphy, Peter
Zakaria, Zamzulaila
Zakaria, Zarina
Implementing key performance indicators in a government agency: a typical story?
description The main objective of this study is to provide insight into the implementation of Key Perfor- mance Indicators (KPIs) in public sector organisations. Drawing on a case study of a govern ment agency that is responsible for providing training and financial assistance to students and entrepreneurs in Malaysia we suggest that adoption of KPIs can be instrumental, but is also isomorphic, following management fashion, and has been used for legitimisation. Implementation of KPIs requires strong support, both human and non-human, if their introduction is to be effective. The key to perceived effectiveness of KPIs in this study lay primarily within the role of champions who were able to convince and convert members of the organisation of the value of KPIs to their activities.
format Article
author Laurence, Ferry
Murphy, Peter
Zakaria, Zamzulaila
Zakaria, Zarina
author_facet Laurence, Ferry
Murphy, Peter
Zakaria, Zamzulaila
Zakaria, Zarina
author_sort Laurence, Ferry
title Implementing key performance indicators in a government agency: a typical story?
title_short Implementing key performance indicators in a government agency: a typical story?
title_full Implementing key performance indicators in a government agency: a typical story?
title_fullStr Implementing key performance indicators in a government agency: a typical story?
title_full_unstemmed Implementing key performance indicators in a government agency: a typical story?
title_sort implementing key performance indicators in a government agency: a typical story?
publisher Chartered Institute of Public Finance and Accountancy (CIPFA)
publishDate 2015
url http://irep.iium.edu.my/49582/1/JFMPS-Jan-2016-KPI.pdf
http://irep.iium.edu.my/49582/
http://www.cipfa.org/policy-and-guidance/the-journal-of-finance-and-management-in-public-services
_version_ 1643613562713669632
score 13.211869

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