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Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak

This paper attempted at evaluating the services delivery of the Welfare Department in Perak, Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems were cruci...

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Main Authors: Mohamed Osman, Mariana, M Bakri, Nurul Izzati, Bachok, Syahriah, Ibrahim, Mansor, Mohamed, Mohd Zin
Format: Conference or Workshop Item
Language:English
Published: Elsevier 2015
Subjects:
H Social Sciences (General)
Online Access:http://irep.iium.edu.my/44974/1/mariana_-izzati_vulnarable_group_procedia_environmental_sciences.pdf
http://irep.iium.edu.my/44974/
http://www.sciencedirect.com/
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spelling my.iium.irep.449742016-05-23T03:48:22Z http://irep.iium.edu.my/44974/ Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak Mohamed Osman, Mariana M Bakri, Nurul Izzati Bachok, Syahriah Ibrahim, Mansor Mohamed, Mohd Zin H Social Sciences (General) This paper attempted at evaluating the services delivery of the Welfare Department in Perak, Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems were crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there was a relationship between service delivery system performed by government agencies and the quality of life of the respondents, in the context of social sustainability for human security. The findings from this research offer several recommendations for improving the government delivery system in Perak. Elsevier 2015 Conference or Workshop Item REM application/pdf en http://irep.iium.edu.my/44974/1/mariana_-izzati_vulnarable_group_procedia_environmental_sciences.pdf Mohamed Osman, Mariana and M Bakri, Nurul Izzati and Bachok, Syahriah and Ibrahim, Mansor and Mohamed, Mohd Zin (2015) Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak. In: The 5th Sustainable Future for Human Security (SustaiN 2014), 19-20 November 2014, Bali, Indonesia. http://www.sciencedirect.com/ 10.1016/j.proenv.2015.07.051
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Mohamed Osman, Mariana
M Bakri, Nurul Izzati
Bachok, Syahriah
Ibrahim, Mansor
Mohamed, Mohd Zin
Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
description This paper attempted at evaluating the services delivery of the Welfare Department in Perak, Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems were crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there was a relationship between service delivery system performed by government agencies and the quality of life of the respondents, in the context of social sustainability for human security. The findings from this research offer several recommendations for improving the government delivery system in Perak.
format Conference or Workshop Item
author Mohamed Osman, Mariana
M Bakri, Nurul Izzati
Bachok, Syahriah
Ibrahim, Mansor
Mohamed, Mohd Zin
author_facet Mohamed Osman, Mariana
M Bakri, Nurul Izzati
Bachok, Syahriah
Ibrahim, Mansor
Mohamed, Mohd Zin
author_sort Mohamed Osman, Mariana
title Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_short Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_full Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_fullStr Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_full_unstemmed Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_sort assessing social welfare department service delivery system towards vulnerable and disadvantages group in malaysia: case study of perak
publisher Elsevier
publishDate 2015
url http://irep.iium.edu.my/44974/1/mariana_-izzati_vulnarable_group_procedia_environmental_sciences.pdf
http://irep.iium.edu.my/44974/
http://www.sciencedirect.com/
_version_ 1643612686365229056
score 13.211869

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