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Measurement of performance-service indicators of KLIA transit

1. Objective With the rise in the provision of several public transit systems, Kuala Lumpur is still seen as one of the lowest public transport passenger usages in Asia, mainly because of increasing number of private car ownership. The modal split ratio between the use of private and public tran...

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Main Authors: Rosli, Nur Shazwani, Kadar Hamsa, Abdul Azeez
Format: Conference or Workshop Item
Language:English
Published: 2013
Subjects:
NA9000 Aesthetics of cities. City planning and beautifying
Online Access:http://irep.iium.edu.my/43501/1/SPWCTRS13.pdf
http://irep.iium.edu.my/43501/
http://www.wctrs.leeds.ac.uk/wp/wp-content/uploads/abstracts/rio/general/3159.pdf
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spelling my.iium.irep.435012021-07-01T11:26:46Z http://irep.iium.edu.my/43501/ Measurement of performance-service indicators of KLIA transit Rosli, Nur Shazwani Kadar Hamsa, Abdul Azeez NA9000 Aesthetics of cities. City planning and beautifying 1. Objective With the rise in the provision of several public transit systems, Kuala Lumpur is still seen as one of the lowest public transport passenger usages in Asia, mainly because of increasing number of private car ownership. The modal split ratio between the use of private and public transport in Kuala Lumpur is 84: 16. The focus of this paper is to evaluate the KLIA transit service performances through measurement of service indicators such as passenger ridership, service frequency, connectivity, and service quality. The perceptions of users on the existing performance of the KLIA transit are crucial to determine the level of service which is currently offered by the operators/agencies and the service which require improvement to further increase the passenger ridership. 2. Data/Methodology The evaluation of transit service performances was made by using revealed preference approach. It is considered imperative to ascertain what indicators affect the use of transit services among the private vehicle dominant community. About 100 questionnaires were distributed at two important stations namely KL Sentral and Putrajaya stations. The methods of analysis applied include univariate, bivariate, and RII (Relative Importance Index). The relationship between service indicators and use of KLIA transit services were established by using bivariate analysis method. Relative Importance Index (RII) method was applied to establish the ranking of the service characteristics (the most important, second most important etc.) of the transit performance as perceived by the users. 3. Results/Findings The major findings indicated that most of the users who were using KLIA transit were federal government employees working at Putrajaya, the new federal government administrative centre. The findings on service indicators influencing KLIA transit use indicate “time savings” and “train connectivity” were considered as the most favourable factors in attracting the users. On the other hand, most of the users were found dissatisfied with the fare charged, frequency of services provided and waiting time before boarding the transit. 4. Implications for Research/Policy The findings indicated the importance of service indicators in attracting choice riders to use public transportation especially for work purposes. The consistent performances of providing better quality services including less waiting time, affordable fare, good connectivity and improved frequency are very vital to increase the passenger ridership of public transportation system especially in a private vehicle dominant society such as in Kuala Lumpur, Malaysia. 2013 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/43501/1/SPWCTRS13.pdf Rosli, Nur Shazwani and Kadar Hamsa, Abdul Azeez (2013) Measurement of performance-service indicators of KLIA transit. In: 13th World Conference on Transport Research (WCTR 2013), 15-18 July 2013, Rio De Janeiro, Brazil. http://www.wctrs.leeds.ac.uk/wp/wp-content/uploads/abstracts/rio/general/3159.pdf
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic NA9000 Aesthetics of cities. City planning and beautifying
spellingShingle NA9000 Aesthetics of cities. City planning and beautifying
Rosli, Nur Shazwani
Kadar Hamsa, Abdul Azeez
Measurement of performance-service indicators of KLIA transit
description 1. Objective With the rise in the provision of several public transit systems, Kuala Lumpur is still seen as one of the lowest public transport passenger usages in Asia, mainly because of increasing number of private car ownership. The modal split ratio between the use of private and public transport in Kuala Lumpur is 84: 16. The focus of this paper is to evaluate the KLIA transit service performances through measurement of service indicators such as passenger ridership, service frequency, connectivity, and service quality. The perceptions of users on the existing performance of the KLIA transit are crucial to determine the level of service which is currently offered by the operators/agencies and the service which require improvement to further increase the passenger ridership. 2. Data/Methodology The evaluation of transit service performances was made by using revealed preference approach. It is considered imperative to ascertain what indicators affect the use of transit services among the private vehicle dominant community. About 100 questionnaires were distributed at two important stations namely KL Sentral and Putrajaya stations. The methods of analysis applied include univariate, bivariate, and RII (Relative Importance Index). The relationship between service indicators and use of KLIA transit services were established by using bivariate analysis method. Relative Importance Index (RII) method was applied to establish the ranking of the service characteristics (the most important, second most important etc.) of the transit performance as perceived by the users. 3. Results/Findings The major findings indicated that most of the users who were using KLIA transit were federal government employees working at Putrajaya, the new federal government administrative centre. The findings on service indicators influencing KLIA transit use indicate “time savings” and “train connectivity” were considered as the most favourable factors in attracting the users. On the other hand, most of the users were found dissatisfied with the fare charged, frequency of services provided and waiting time before boarding the transit. 4. Implications for Research/Policy The findings indicated the importance of service indicators in attracting choice riders to use public transportation especially for work purposes. The consistent performances of providing better quality services including less waiting time, affordable fare, good connectivity and improved frequency are very vital to increase the passenger ridership of public transportation system especially in a private vehicle dominant society such as in Kuala Lumpur, Malaysia.
format Conference or Workshop Item
author Rosli, Nur Shazwani
Kadar Hamsa, Abdul Azeez
author_facet Rosli, Nur Shazwani
Kadar Hamsa, Abdul Azeez
author_sort Rosli, Nur Shazwani
title Measurement of performance-service indicators of KLIA transit
title_short Measurement of performance-service indicators of KLIA transit
title_full Measurement of performance-service indicators of KLIA transit
title_fullStr Measurement of performance-service indicators of KLIA transit
title_full_unstemmed Measurement of performance-service indicators of KLIA transit
title_sort measurement of performance-service indicators of klia transit
publishDate 2013
url http://irep.iium.edu.my/43501/1/SPWCTRS13.pdf
http://irep.iium.edu.my/43501/
http://www.wctrs.leeds.ac.uk/wp/wp-content/uploads/abstracts/rio/general/3159.pdf
_version_ 1705056475185938432
score 13.211869

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