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Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak

This paper attempts to evaluate service delivery of the Welfare Department in Perak Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems are crucial in achi...

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Main Authors: Mohamed Osman, Mariana, M Bakri, Nurul Izzati, Bachok, Syahriah, Ibrahim, Mansor, Mohamed, Mohd Zin
Format: Article
Language:English
English
Published: Elsevier 2015
Subjects:
HT Communities. Classes. Races
Online Access:http://irep.iium.edu.my/41043/1/sustain_bali_SP-04%281%29.pdf
http://irep.iium.edu.my/41043/2/LoA_Procedia_SP-04.pdf
http://irep.iium.edu.my/41043/
http://www.journals.elsevier.com/procedia-environmental-sciences/
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spelling my.iium.irep.410432021-07-27T12:15:40Z http://irep.iium.edu.my/41043/ Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak Mohamed Osman, Mariana M Bakri, Nurul Izzati Bachok, Syahriah Ibrahim, Mansor Mohamed, Mohd Zin HT Communities. Classes. Races This paper attempts to evaluate service delivery of the Welfare Department in Perak Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems are crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there is a relationship between service delivery system performed by government agencies and the quality of life of the respondents in the context of social sustainability for human security. The findings from this research will offer several recommendations in improving the government delivery system in Perak. Elsevier 2015 Article PeerReviewed application/pdf en http://irep.iium.edu.my/41043/1/sustain_bali_SP-04%281%29.pdf application/pdf en http://irep.iium.edu.my/41043/2/LoA_Procedia_SP-04.pdf Mohamed Osman, Mariana and M Bakri, Nurul Izzati and Bachok, Syahriah and Ibrahim, Mansor and Mohamed, Mohd Zin (2015) Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak. Procedia Environmental Sciences. ISSN 1878-0296 (In Press) http://www.journals.elsevier.com/procedia-environmental-sciences/
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
English
topic HT Communities. Classes. Races
spellingShingle HT Communities. Classes. Races
Mohamed Osman, Mariana
M Bakri, Nurul Izzati
Bachok, Syahriah
Ibrahim, Mansor
Mohamed, Mohd Zin
Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
description This paper attempts to evaluate service delivery of the Welfare Department in Perak Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems are crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there is a relationship between service delivery system performed by government agencies and the quality of life of the respondents in the context of social sustainability for human security. The findings from this research will offer several recommendations in improving the government delivery system in Perak.
format Article
author Mohamed Osman, Mariana
M Bakri, Nurul Izzati
Bachok, Syahriah
Ibrahim, Mansor
Mohamed, Mohd Zin
author_facet Mohamed Osman, Mariana
M Bakri, Nurul Izzati
Bachok, Syahriah
Ibrahim, Mansor
Mohamed, Mohd Zin
author_sort Mohamed Osman, Mariana
title Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_short Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_full Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_fullStr Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_full_unstemmed Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_sort assessing social welfare department service delivery system towards vulnerable and disadvantages group in malaysia: case study of perak
publisher Elsevier
publishDate 2015
url http://irep.iium.edu.my/41043/1/sustain_bali_SP-04%281%29.pdf
http://irep.iium.edu.my/41043/2/LoA_Procedia_SP-04.pdf
http://irep.iium.edu.my/41043/
http://www.journals.elsevier.com/procedia-environmental-sciences/
_version_ 1706956528969318400
score 13.211869

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