Staff View: A study on top management commitment towards quality management and ISO 9001 certification in the context of Malaysian construction organizations

A study on top management commitment towards quality management and ISO 9001 certification in the context of Malaysian construction organizations

Malaysian government strongly encourages the Malaysian construction organizations to obtain ISO 9001 certification. It is to produce construction organizations practising standards those are recognized not only in Malaysia but also abroad. Among the efforts taken is the proposal that G7 class constr...

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Main Author:	Tan, Chin Keng
Format:	Conference or Workshop Item
Language:	English
Published:	2014
Subjects:	HD28 Management. Industrial Management TA190 Management of engineering works
Online Access:	http://irep.iium.edu.my/40401/1/20141230071406536.pdf http://irep.iium.edu.my/40401/ http://ibbc2014.webs.com/
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id	my.iium.irep.40401
record_format	dspace
spelling	my.iium.irep.40401 http://irep.iium.edu.my/40401/ A study on top management commitment towards quality management and ISO 9001 certification in the context of Malaysian construction organizations Tan, Chin Keng HD28 Management. Industrial Management TA190 Management of engineering works Malaysian government strongly encourages the Malaysian construction organizations to obtain ISO 9001 certification. It is to produce construction organizations practising standards those are recognized not only in Malaysia but also abroad. Among the efforts taken is the proposal that G7 class construction organizations be required to obtain ISO 9001 certification if they want to vie for government and foreign contracts. Based on literature reviews, many researchers claimed that top management commitment towards quality management is an important factor in quality management. In relation to this, the issue here is whether there is difference between ISO 9001 certified construction organizations and non ISO 9001 certified construction organizations in terms of top management commitment towards quality management in the context of construction industry of Malaysia. This research aims to determine the level of top management commitment towards quality management and whether there is difference on top management commitment towards quality management implementation between construction organizations with and without ISO 9001 certification. The research methodology of questionnaire survey is applied in data collection for the research. 134 responses were received from the questionnaire survey. The data were analysed with descriptive statistics. The research findings indicate that the top management of construction organizations are committed towards quality management on the aspects of quality goals, efforts, involvement, attitude to change and resource allocation. Nevertheless, evidences reveal that quality has not been perceived as a priority if compared with time and cost. As regard to the differences between construction organizations with ISO and without ISO certification towards quality management, those organizations with ISO certification are found putting higher priority to quality, putting more efforts for quality management and having more positive attitude towards changes for the purpose of quality management if compared with organizations without ISO certification. 2014-08 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/40401/1/20141230071406536.pdf Tan, Chin Keng (2014) A study on top management commitment towards quality management and ISO 9001 certification in the context of Malaysian construction organizations. In: 6th International Borneo Business Conference, 20 - 21 August 2014, Kuching, Sarawak. http://ibbc2014.webs.com/
institution	Universiti Islam Antarabangsa Malaysia
building	IIUM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	International Islamic University Malaysia
content_source	IIUM Repository (IREP)
url_provider	http://irep.iium.edu.my/
language	English
topic	HD28 Management. Industrial Management TA190 Management of engineering works
spellingShingle	HD28 Management. Industrial Management TA190 Management of engineering works Tan, Chin Keng A study on top management commitment towards quality management and ISO 9001 certification in the context of Malaysian construction organizations
description	Malaysian government strongly encourages the Malaysian construction organizations to obtain ISO 9001 certification. It is to produce construction organizations practising standards those are recognized not only in Malaysia but also abroad. Among the efforts taken is the proposal that G7 class construction organizations be required to obtain ISO 9001 certification if they want to vie for government and foreign contracts. Based on literature reviews, many researchers claimed that top management commitment towards quality management is an important factor in quality management. In relation to this, the issue here is whether there is difference between ISO 9001 certified construction organizations and non ISO 9001 certified construction organizations in terms of top management commitment towards quality management in the context of construction industry of Malaysia. This research aims to determine the level of top management commitment towards quality management and whether there is difference on top management commitment towards quality management implementation between construction organizations with and without ISO 9001 certification. The research methodology of questionnaire survey is applied in data collection for the research. 134 responses were received from the questionnaire survey. The data were analysed with descriptive statistics. The research findings indicate that the top management of construction organizations are committed towards quality management on the aspects of quality goals, efforts, involvement, attitude to change and resource allocation. Nevertheless, evidences reveal that quality has not been perceived as a priority if compared with time and cost. As regard to the differences between construction organizations with ISO and without ISO certification towards quality management, those organizations with ISO certification are found putting higher priority to quality, putting more efforts for quality management and having more positive attitude towards changes for the purpose of quality management if compared with organizations without ISO certification.
format	Conference or Workshop Item
author	Tan, Chin Keng
author_facet	Tan, Chin Keng
author_sort	Tan, Chin Keng
title	A study on top management commitment towards quality management and ISO 9001 certification in the context of Malaysian construction organizations
title_short	A study on top management commitment towards quality management and ISO 9001 certification in the context of Malaysian construction organizations
title_full	A study on top management commitment towards quality management and ISO 9001 certification in the context of Malaysian construction organizations
title_fullStr	A study on top management commitment towards quality management and ISO 9001 certification in the context of Malaysian construction organizations
title_full_unstemmed	A study on top management commitment towards quality management and ISO 9001 certification in the context of Malaysian construction organizations
title_sort	study on top management commitment towards quality management and iso 9001 certification in the context of malaysian construction organizations
publishDate	2014
url	http://irep.iium.edu.my/40401/1/20141230071406536.pdf http://irep.iium.edu.my/40401/ http://ibbc2014.webs.com/
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score	13.211869

A study on top management commitment towards quality management and ISO 9001 certification in the context of Malaysian construction organizations

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