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Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach

Banking sector is one of the vital parts of the financial sector that has significant influence in the economy of Bangladesh. Due to lack of skilled manpower, banks often fail to generate quality services to the customers which can be an obstacle for the growth of this sector. Therefore, training...

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Main Authors: Azam, S. M. Ferdous, Haque, A. K. M. Ahasanul, Sarwar, Abdullah, Anwar , Naila
Format: Article
Language:English
Published: An online journal of management 2014
Subjects:
HF5717 Business communication
Online Access:http://irep.iium.edu.my/39929/1/Training_Program.pdf
http://irep.iium.edu.my/39929/
http://www.arjbm.com/archieve.php
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spelling my.iium.irep.39929 http://irep.iium.edu.my/39929/ Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach Azam, S. M. Ferdous Haque, A. K. M. Ahasanul Sarwar, Abdullah Anwar , Naila HF5717 Business communication Banking sector is one of the vital parts of the financial sector that has significant influence in the economy of Bangladesh. Due to lack of skilled manpower, banks often fail to generate quality services to the customers which can be an obstacle for the growth of this sector. Therefore, training programs are conducted for the employees in order to improve their skills for providing quality service activities. This study aims to assess the female employee’s perception of increased services after participating in the training program. Female employees were chosen due to its dominance in providing few banking services. Samples were collected from female employees working in different banks using the simple random technique. For investigating how different variables influence the dichotomous dependent variable Logit model has been implemented. The ultimate outcomes of the study have demonstrated that effective training program is influenced by few factors that have an impact on the performance of the female employees. Keywords: Training effectiveness, Logistic Approach, perception of female employees. An online journal of management 2014 Article PeerReviewed application/pdf en http://irep.iium.edu.my/39929/1/Training_Program.pdf Azam, S. M. Ferdous and Haque, A. K. M. Ahasanul and Sarwar, Abdullah and Anwar , Naila (2014) Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach. Asian Research Journal of Business Management, 2 (1). pp. 98-108. ISSN 2321-9246 http://www.arjbm.com/archieve.php
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic HF5717 Business communication
spellingShingle HF5717 Business communication
Azam, S. M. Ferdous
Haque, A. K. M. Ahasanul
Sarwar, Abdullah
Anwar , Naila
Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach
description Banking sector is one of the vital parts of the financial sector that has significant influence in the economy of Bangladesh. Due to lack of skilled manpower, banks often fail to generate quality services to the customers which can be an obstacle for the growth of this sector. Therefore, training programs are conducted for the employees in order to improve their skills for providing quality service activities. This study aims to assess the female employee’s perception of increased services after participating in the training program. Female employees were chosen due to its dominance in providing few banking services. Samples were collected from female employees working in different banks using the simple random technique. For investigating how different variables influence the dichotomous dependent variable Logit model has been implemented. The ultimate outcomes of the study have demonstrated that effective training program is influenced by few factors that have an impact on the performance of the female employees. Keywords: Training effectiveness, Logistic Approach, perception of female employees.
format Article
author Azam, S. M. Ferdous
Haque, A. K. M. Ahasanul
Sarwar, Abdullah
Anwar , Naila
author_facet Azam, S. M. Ferdous
Haque, A. K. M. Ahasanul
Sarwar, Abdullah
Anwar , Naila
author_sort Azam, S. M. Ferdous
title Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach
title_short Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach
title_full Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach
title_fullStr Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach
title_full_unstemmed Training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach
title_sort training program effectiveness of service initiators: measuring perception of female employees of bank using logistic approach
publisher An online journal of management
publishDate 2014
url http://irep.iium.edu.my/39929/1/Training_Program.pdf
http://irep.iium.edu.my/39929/
http://www.arjbm.com/archieve.php
_version_ 1643616767978766336
score 13.211869

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