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Defining quality education in higher learning institutions: divergent views of stakeholders

Quality education is an indicator for an institution's ability to provide tertiary education for the society besides being an instrument for the nation's economic growth. While numerous studies have been conducted in measuring the quality of education in higher learning institutions, defin...

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Main Authors: Anis, Azilah, Abdullah, Zainah, Islam, Rafikul
Format: Article
Language:English
Published: University Publicatons. net 2014
Subjects:
H71 General works
Online Access:http://irep.iium.edu.my/37622/1/Quality_of_Education_Journal_of_Arts_and_Sciences.pdf
http://irep.iium.edu.my/37622/
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spelling my.iium.irep.376222014-08-08T08:07:38Z http://irep.iium.edu.my/37622/ Defining quality education in higher learning institutions: divergent views of stakeholders Anis, Azilah Abdullah, Zainah Islam, Rafikul H71 General works Quality education is an indicator for an institution's ability to provide tertiary education for the society besides being an instrument for the nation's economic growth. While numerous studies have been conducted in measuring the quality of education in higher learning institutions, defining the term has largely been contested, considerably vague and highly contextual, efforts should be invested in acquiring the definition for them particularly from the various perspectives of the stakeholders of higher learning institutions. To this end, the present study was conducted by applying the qualitative approach to obtain views from the stakeholders of various Malaysian private higher learning institutions. Twenty three respondents ranging from the quality directors of the institutions, authorised personnel in tertiary education, related government agencies, representatives of the National Association of Private Educational Institutions, employees of the institutions such as senior lecturers and administrative staff, students, prospective employers as well as parents, were interviewed. Content analysis was then utilised to analyse the feedback from the semi-structured interviews conducted. The interview results revealed divergent views representing the varying roles of the stakeholders in the education industry. Five categories of definitions were identified from the study. The first definition expressed by the majority of the respondents was fulfilling satisfaction and meeting stakeholders expectations whilst quality of graduates as well as teaching and learning were ranked second and third, illustrating moderate agreement from the respondents. The definitions accreditation and quality of lecturers were ranked fourth and fifth respectively, as the ones least agreed upon by the respondents of the present study. University Publicatons. net 2014 Article REM application/pdf en http://irep.iium.edu.my/37622/1/Quality_of_Education_Journal_of_Arts_and_Sciences.pdf Anis, Azilah and Abdullah, Zainah and Islam, Rafikul (2014) Defining quality education in higher learning institutions: divergent views of stakeholders. International Journal of Arts and Sciences, 7 (1). pp. 375-385. ISSN 1944-6934
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic H71 General works
spellingShingle H71 General works
Anis, Azilah
Abdullah, Zainah
Islam, Rafikul
Defining quality education in higher learning institutions: divergent views of stakeholders
description Quality education is an indicator for an institution's ability to provide tertiary education for the society besides being an instrument for the nation's economic growth. While numerous studies have been conducted in measuring the quality of education in higher learning institutions, defining the term has largely been contested, considerably vague and highly contextual, efforts should be invested in acquiring the definition for them particularly from the various perspectives of the stakeholders of higher learning institutions. To this end, the present study was conducted by applying the qualitative approach to obtain views from the stakeholders of various Malaysian private higher learning institutions. Twenty three respondents ranging from the quality directors of the institutions, authorised personnel in tertiary education, related government agencies, representatives of the National Association of Private Educational Institutions, employees of the institutions such as senior lecturers and administrative staff, students, prospective employers as well as parents, were interviewed. Content analysis was then utilised to analyse the feedback from the semi-structured interviews conducted. The interview results revealed divergent views representing the varying roles of the stakeholders in the education industry. Five categories of definitions were identified from the study. The first definition expressed by the majority of the respondents was fulfilling satisfaction and meeting stakeholders expectations whilst quality of graduates as well as teaching and learning were ranked second and third, illustrating moderate agreement from the respondents. The definitions accreditation and quality of lecturers were ranked fourth and fifth respectively, as the ones least agreed upon by the respondents of the present study.
format Article
author Anis, Azilah
Abdullah, Zainah
Islam, Rafikul
author_facet Anis, Azilah
Abdullah, Zainah
Islam, Rafikul
author_sort Anis, Azilah
title Defining quality education in higher learning institutions: divergent views of stakeholders
title_short Defining quality education in higher learning institutions: divergent views of stakeholders
title_full Defining quality education in higher learning institutions: divergent views of stakeholders
title_fullStr Defining quality education in higher learning institutions: divergent views of stakeholders
title_full_unstemmed Defining quality education in higher learning institutions: divergent views of stakeholders
title_sort defining quality education in higher learning institutions: divergent views of stakeholders
publisher University Publicatons. net
publishDate 2014
url http://irep.iium.edu.my/37622/1/Quality_of_Education_Journal_of_Arts_and_Sciences.pdf
http://irep.iium.edu.my/37622/
_version_ 1643611243151360000
score 13.211869

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