Customer satisfaction and switching behavior in Saudi Islamic banks: an exploratory study
Investigating Islamic banks customer satisfaction and switching behaviour is imperative for the Islamic banking industry because it could assist in explaining the level of relationship between Islamic banks and their customers. Accordingly, the present study is aimed at examining customer satisfacti...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
IIUM Institute of Islamic Banking and Finance
2013
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/35068/1/17-32-1-SM.pdf http://irep.iium.edu.my/35068/ http://iium.edu.my/iiibf-journal/index.php/jif/article/view/17 |
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