Service quality: Implications for management practice in higher education institution (off-site campus: students)
The notion of the incompatibility of service quality and higher education is changing fast in Malaysia. Stakeholders are becoming more discriminating in selecting institution of higher learning. A group of stakeholder are student, as customers from off-site campus. This study is to explore and exami...
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| Main Authors: | , , |
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| Format: | Monograph |
| Language: | English |
| Published: |
s.n
2012
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/33137/1/EDW_B11-047-0525.pdf http://irep.iium.edu.my/33137/ |
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